Director of Intake,PCS

Title: Intake Director PCS

Reports To: President Long Island PCS Division

Supervises: Intake Coordinators Account Managers Outreach Specialists

Salary: $120000-$140000

JOB SUMMARY:

The Director of Intake is responsible for driving client growth through proactive relationship building strategic outreach and a relentless focus on hitting intake targets. This is not a purely administrative role the right candidate is sales-minded resourceful and constantly identifying new avenues to bring clients into the organization. Alongside the growth mandate this role oversees the intake function operationally managing staff processes and systems to ensure referrals convert efficiently and nothing falls through the cracks.

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ESSENTIAL DUTIES AND RESPONSIBILITIES

Growth Outreach & Relationship Development

Own the organizations intake volume targets tracking performance against goals proactively and taking initiative to close gaps before they become problems.

Build and maintain relationships with referral sources community partners healthcare providers and other external stakeholders that generate a consistent pipeline of new clients.

Continuously identify and pursue new referral channels and client acquisition pathways thinking creatively about where clients come from and what relationships the organization should be cultivating.

Develop and execute outreach strategies targeted at high-value referral sources including in-person visits follow-up cadences and relationship maintenance activity.

Collaborate with clinical and operational leadership to ensure the organizations service capabilities are effectively communicated to referral partners and prospective clients.

Report regularly on intake volume referral source performance conversion rates and pipeline activity bringing data and a point of view to leadership rather than waiting to be asked.

Intake Operations & Staff Management

Directly supervise intake staff providing day-to-day guidance performance management and professional development support.

Assist with hiring onboarding and ongoing training of intake staff with an emphasis on building a team that is both process-disciplined and client-oriented.

Oversee all intake processes and systems evaluating accessibility and effectiveness and implementing improvements to maximize conversion speed and accuracy.

Create and maintain an intake manual that documents workflows standards and protocols across service lines.

Coordinate intake schedules and calendars to ensure adequate coverage across office and off-site locations.

Ensure proficiency across intake technology platforms and maintain accurate intake data for reporting and performance tracking.

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QUALIFICATIONS / EDUCATION

Bachelors degree required or equivalent education and experience.

Demonstrated track record of hitting growth or volume targets in a client-facing sales or business development role healthcare or social services experience strongly preferred.

Strong relationship-builder who is proactive personable and comfortable initiating and maintaining external partnerships.

Prior supervisory experience preferred.

Excellent problem-solving skills with the ability to manage multiple priorities efficiently.

Strong analytical skills; comfortable working with intake data conversion metrics and referral source reporting.

Proficiency in Microsoft Office (particularly Excel) and computerized intake or EHR systems.

Excellent communication and organizational skills.

Requirements:

Ability to handle multiple tasks.

Ability to problem solve.

Computer literate in fiscal management and other database programs.

Demonstrate trustworthiness and discrete disposition in carrying out regulatory tasks.

Excellent written and oral communication skills.

Possess excellent interpersonal skills and ability to work well with others.

Work Environment:

Ergonomic workspace

Ambient interiors

Organized office plan

Hygienic environment

Employee satisfaction

Staff loyalty

Employee empowerment

Career growth

Always Compassionate Health is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Always Compassionate Health are based on business needs job requirements and individual qualifications without regard to race color religion or belief creed national social or ethnic origin political viewpoint sex (including pregnancy) age physical mental or sensory disability HIV Status sexual orientation gender identity and/or expression marital civil union or domestic partnership status past or present military service family medical history or genetic information family or parental status protected veteran status citizenship status when otherwise legally able to work or any other status protected by the laws or regulations in the locations where we operate.

CORPWKD