Director of Inside Sales & Customer Strategy

Are you a dynamic customerobsessed leader ready to shape the future of our inside sales and service organization Style Crest is seeking a Director of Inside Sales & Customer Strategy to lead scale and modernize our inside sales organization while shaping the strategy that drives profitable growth.

In this pivotal role youll lead end-to-end ownership of inside sales performance customer lifecycle strategy and revenue execution. Youll lead a multi-functional team that drives revenue retention and customer lifetime value.

Why Join Us

At Style Crest youll join a company with more than five decades of growth innovation and industry leadership. Were committed to supporting the manufactured housing industry and the residential exterior market with an extensive product offering and a service platform our customers rely on every day.

We foster a culture built on collaboration continuous improvement and customerfocused excellence. Our teams take pride in working together to solve problems support our partners and drive meaningful results.

As the Director of Inside Sales & Customer Strategy youll have the opportunity to shape strategy influence customer experience and contribute to the ongoing success of a company with a strong reputation and a forwardthinking approach. We offer competitive compensation a supportive environment and room to grow your career while making a real impact.

Key Responsibilities

Inside Sales Leadership & Strategy

• Own the inside sales revenue number including pipeline generation conversion rates and order value growth
• Design and execute a modern inside sales strategy across inbound outbound and account-based motions
• Build a proactive selling culture shifting from order-taking to opportunity creation
• Develop segmentation strategies (customer tiers product focus verticals) to maximize growth
• Establish and track KPIs across funnel metrics: activity conversion average order value retention
• Partner with field sales to create a seamless hybrid sales model (inside and outside alignment)
• Implement tools playbooks and cadences that drive consistency and scale

Sales Enablement & Team Development

• Recruit coach and develop a team of high-performing inside sales reps and specialists
• Build structured onboarding and continuous training in sales skills product expertise and systems
• Implement performance management frameworks tied to revenue outcomes
• Create career paths that elevate inside sales as a strategic talent pipeline

Customer Lifecycle & Revenue Operations

• Align service functions (Installation HVAC Support Warranty) to support sales growth and retention
• Identify upsell cross-sell and renewal opportunities across the customer lifecycle
• Use data and customer insights to refine pricing promotions and engagement strategies
• Improve speed-to-quote order accuracy and overall buying experience

Operational Leadership

• Oversee Installation Services HVAC Technical Support and Warranty teams as extensions of the sales experience
• Drive process improvements that increase conversion customer satisfaction and repeat business
• Analyze trends (product issues warranty claims service delays) and translate into sales and product insights
• Ensure all customer-facing teams are aligned to a revenue-first mindset

Executive Collaboration

• Partner with senior leadership to define growth targets market strategy and sales priorities
• Provide regular reporting on inside sales performance trends and opportunities
• Act as a key voice in shaping the companys commercial strategy

Requirements

• Bachelors degree in a businessrelated field or equivalent experience
• 7 to 10 years of progressive leadership experience in inbound/outbound sales center environments
• Proven success driving sales growth through inside sales teams
• Strong background in customer service and customer experience strategy
• Demonstrated ability to achieve sales goals through accountability and performance management
• Experience implementing best practices that elevate customer experience and operational efficiency
• Exceptional leadership communication and interpersonal skills
• Strong problemsolving abilities and sound judgment
• Highly organized detailoriented and analytical
• Ability to build mentor and motivate highperforming teams
• Skilled at crossdepartmental collaboration and conflict resolution
• Solid understanding of call center technologies and phone system
• Proficiency in Microsoft Word Excel PowerPoint and Outlook
• Ability to thrive in a fastpaced environment while managing multiple priorities

Benefits

• Health Care Plan (Medical Dental & Vision)
• Life Insurance (Basic Voluntary and AD&D)
• Vacation Time
• Short Term & Long Term Disability
• 401K with Company Match
• Paid Holidays

About Us

Style Crest is a national leader in innovative building products and services for the manufactured housing and residential construction industries. For more than 50 years weve partnered with customers across the country to deliver highquality siding HVAC solutions foundation systems and a wide range of home improvement products.

Headquartered in Fremont Ohio were known for dependable service strong industry expertise and a commitment to helping our customers build better more efficient homes. Our team takes pride in providing reliable products responsive support and a customer experience that sets us apart.

Join us and be part of a company with a long history a strong reputation and a forwardthinking approach to serving our customers and communities.

Style Crest is committed to providing equal employment opportunities to all associates and applicants without regard to race color religion sex national origin age disability or any other characteristic protected by applicable law. We ensure fair treatment in all aspects of employment including recruitment hiring training promotion and compensation. Our commitment to diversity and inclusion fosters a workplace where every individual is valued and respected.