Director of Infrastructure Engineering Global Head of Multimedia, Audio Visual & Digital Experience Engineering

At a world-renowned company like JPMorganChase you can take the lead in shaping the future of technology unleashing your full potential and making your mark on the industry.

As a Director of Infrastructure Engineering - Global Head of Multimedia Audio Visual & Digital Experience Engineering at JPMorgan Chase within the Corporate Technologys Enterprise Communications Platforms you manage one large area or multiple smaller ones with advanced technical knowledge to resolve complex issues.. Exercise independent judgement within general guidelines and parameters to determineappropriate actions.

Job responsibilities

• Own global engineering strategy and deliveryfor Multimedia Audio Visual Broadcast Digital Signage and IPTV platforms across all lines of business ensuring alignment to enterprise infrastructure standards.
• Lead end-to-end engineering of meeting rooms and collaboration environments including Cisco/Zoom ecosystems and certified device integrations (Logi Neat etc.) ensuring consistent user experience globally.
• Define and deliver engineering solutions for event spaces and executive environments including multipurpose rooms boardrooms and large-scale hybrid collaboration spaces.
• Oversee design and integration of broadcast and production environments including control rooms production workflows and media signal transport supporting corporate and client-facing events.
• Own global Audio Visual Standards & Catalog including room taxonomies engineering patterns certified hardware/software and lifecycle standards to enable repeatable scalable deployments.
• Lead engineering and lifecycle management of video walls and immersive display technologies ensuring integration with enterprise video signage and broadcast systems.
• Drive infrastructure engineering for IPTV digital signage and background media platforms including endpoint management content distribution architecture and global scalability.
• Establish and govern multimedia inventory and asset management practices including integration with enterprise systems of record (e.g. MultimediaInventoryTool) ensuring full lifecycle tracking and audit readiness.
• Define engineering standards for peripherals and endpoint ecosystems including microphones cameras headsets and collaboration devices ensuring certification compatibility and lifecycle governance.
• Lead vendor strategy and ecosystem management across Audio Visual broadcast and digital experience platforms including RFI/RFP processes vendor selection and strategic partnerships.
• Ensure operational excellence and resiliency across all multimedia platforms including monitoring incident management global support models and reliability for mission-criticalenvironment.

Required qualifications capabilities and skills

• Formal training or certification on infrastructure engineering concepts and 10 years applied experience.
• Strong experience building and operatinginventory asset lifecycle and system-of-record integrationsfor large-scale endpoint estates.
• Deep understanding ofend-to-end Audio Visual and multimedia system lifecycles including design commissioning deployment operations and decommissioning.
• Proven experience deliveringhigh-availability mission-critical platformssupporting executive environments broadcast events or real-time communications.
• Expertiseinservice delivery models and operational frameworks including incident management escalation paths and global support coverage.
• Strong knowledge ofenterprise security risk and control requirementsas applied to infrastructure engineering and connected device ecosystems.
• Experience drivinglarge-scale transformation initiatives including platform consolidation vendor rationalization and technology modernization.
• Ability to define and manageengineering financials including cost models budget accountability and total cost of ownership optimization.
• Proven success partnering withproduct operations and business stakeholdersto translate requirements into scalable engineering solutions.
• Strong communicationskills with the ability toarticulate complex technical concepts to executive audiencesand influence key decisions.
• Experience leading geographically distributed teams and delivering consistent outcomes acrossmultiple regions time zones and regulatory environments.

Preferred qualifications capabilities and skills

• Experience defining and implementingglobal room taxonomy and versioning models enabling standardized deployment and lifecycle management across large AV estates.
• Demonstrated success integratingmultimedia platforms with enterprise systems(e.g. identity monitoring ticketing and reporting ecosystems).
• Familiarity withcloud and hybrid deployment modelsfor media platforms including architecture patterns spanningon-premiseand cloud environments.
• Experience supporting or engineering solutions forhigh-visibility executive and client-facing environments where reliability and user experience are critical.
• Knowledge ofcontent distribution and media delivery architectures including streaming encoding and endpoint delivery frameworks used in enterprise or broadcast environments.
• Exposure toautomation and infrastructure-as-code approachesapplied to device provisioning configuration management or platform deployment.
• Demonstrated ability to drivecontinuous improvement and innovation programs including adoption of emerging technologies and modernization of legacy AV or media platforms.