Director of Information Technology (Salesforce Exp)

We are seeking a collaborative and technically proficient team leader with a strong focus on building high-performing teams and delivering tangible business results. Your expertise in process and data-driven decision-making will be instrumental in shaping our IT strategy and driving key initiatives. As a versatile professional you will seamlessly navigate between strategic business support and fulfilling the daily IT needs of our organization.

What Youll Do

Organize projects and activities to support corporate applications which includes Salesforce other CRM solutions email automation social marketing product management order to cash and customer service.

Manage a team with a diverse array of talents and responsibilities including developers administrators QA testing resources and other technical staff.

Establish processes to manage the intake of work production support and to improve the efficiency of the teams performance.

Manage projects using traditional and Agile methods including Scrum Kanban and waterfall.

Manage communications and relationships with business partners to collaborate prioritize and coordinate changes to IT systems.

Produce accurate and timely reporting of project status and team performance including identifying and managing risks issues and changes.

Facilitate meetings to gather requirements resolve conflict and define the work necessary to accomplish the project and company goals.

Be a talent builder to attract mentor and retain the best developers and administrators.

Other duties as necessary to meet the team or company needs.

What Youll Need To Succeed

Ability to present complex technical information in a clear and concise manner.

Knowledge of CRM technologies including industry best practices.

Demonstrated success in managing and leading high-performing technical teams for a minimum of 7 years including hiring coaching and fostering professional growth.

Proven track record of effectively managing team dynamics optimizing performance and making tough personnel decisions when necessary.

5 years of Salesforce experience with increasing responsibility and technical capability.

Bachelors (or Masters degree) in Computer Science or related field required.

Strong interpersonal skills including verbal and written communication presentation and relationship building.

Excellent organization and follow-through skills as well as the ability to multi-task in a fast-paced environment with limited daily supervision.

Ability and desire to work collaboratively across the IT department and with key business stakeholders.

Preferred Experience ...

One or more Salesforce certifications.

Knowledge of Salesforce CPQ MuleSoft and Conga Composer.

Salesforce Administrator level knowledge of user roles security system configuration integrations sandbox management and troubleshooting support tickets.

Hands on experience designing and/or supporting Salesforce integration with other systems like Drupal Magento Avalara Eloqua HubSpot Qualtrics Survey Monkey Meltwater and OneTrust.

Hands on experience with Atlassian Jira and Confluence including setting up and managing boards and reports.

Travel Requirements

Ability to travel up to 20%