Director of Housekeeping

Director of Housekeeping

Memphis TN - $95000 - $100000

About the Opportunity

We are seeking an experienced Director of Housekeeping to lead all housekeeping laundry and public area operations for a well-established luxury hospitality property. This is a highly visible leadership role responsible for maintaining exceptional guest experiences developing a large team and ensuring the highest standards of cleanliness service and operational excellence.

The ideal candidate has a proven track record managing large housekeeping teams within luxury hotel environments and thrives in a fast-paced service-focused setting.

Responsibilities

• Lead all housekeeping laundry and public area operations across the property
• Manage staffing scheduling training coaching and performance management for a team of 100 employees
• Conduct routine inspections of guest rooms public spaces and laundry facilities to ensure quality and brand standards are consistently met
• Oversee departmental budgets labor management inventory control and supply purchasing
• Partner with Engineering and other departments to resolve maintenance issues and improve operational efficiency
• Handle guest concerns and service recovery situations with professionalism and urgency
• Lead daily operational meetings and communicate priorities to management and staff
• Drive employee engagement accountability and continuous improvement initiatives
• Ensure compliance with safety regulations chemical handling procedures and workplace standards
• Support special projects operational improvements and facility upgrades as needed

Qualifications

• 5 years of housekeeping leadership experience within a luxury hotel environment
• Experience managing teams of 100 employees
• Strong background overseeing both housekeeping and laundry operations
• Proven experience with budgeting labor management scheduling and inventory control
• Strong guest service communication and problem-solving skills
• Experience conducting room inspections and maintaining luxury service standards
• Knowledge of OSHA regulations safety procedures and cleaning best practices
• Experience working with hotel PMS systems and Microsoft Office
• Ability to lead large teams while maintaining a positive service-focused culture

Preferred Qualifications

• Bilingual Spanish
• Experience leading diverse workforces
• Luxury resort or historic hotel experience
• Experience managing large-volume hospitality operations

Compensation & Benefits

• Base salary: $95000$100000
• Annual performance bonus opportunity
• Comprehensive medical dental and vision benefits
• 401(k) with company match
• Paid time off and paid holidays
• Complimentary meals during shifts

Required Experience:

Director