Director of Golf
Punta Gorda, FL - USA
Job Summary
Heritage Landing Golf & Country Club is a resort-style golf community in Punta Gorda Florida featuring a Gordon G. Lewis-remastered 18-hole par-71 golf course with Champion Paspalum greens tees and fairways. The golf operation includes a fully stocked pro shop golf cart operations practice facilities chipping and putting areas and a driving range. The community also offers resort-style amenities including pool dining bars tennis pickleball bocce fitness aerobics spa and lifestyle spaces.
The Director of Golf directs and oversees all aspects of golf operations at Heritage Landing Golf & Country Club. This role is responsible for delivering a high-quality member and guest experience leading and developing the golf operations team driving golf programming and participation managing financial performance and ensuring the golf operation runs in alignment with Troon standards club policies and community expectations.
Golf Operations Leadership:
- Plan promote direct and manage all golf operations and golf-related activities on a daily basis.
- Oversee golf shop operations tee sheet management starter/ranger functions outside services cart fleet operations practice facilities tournament operations outings instructional programming and member/guest service standards.
- Maintain a visible leadership presence with associates members residents guests committees and community stakeholders.
- Interpret administer and enforce club policies rules regulations dress code pace of play standards and Troon operating standards.
- Maintain a clean organized professional appearance in the golf shop cart staging areas outside service areas practice facilities and related golf operation areas.
- Oversee care organization and proper use of golf operation physical assets including carts range equipment shop fixtures retail displays and related equipment.
- Maintain regular and reliable attendance and be available for extended hours weekends holidays tournaments member events and peak golf demand periods as needed.
- Recruit interview hire train schedule supervise coach and evaluate golf shop and outside service associates.
- Lead regular golf operations meetings to communicate goals service standards safety expectations training needs programming updates and operating priorities.
- Develop a motivated accountable service-focused team with clear expectations and consistent follow-through.
- Provide effective orientation and ongoing training for each new associate.
- Address associate performance complaints member/guest concerns and operational issues in a timely and professional manner.
- Develop implement and monitor the annual golf operations budget revenue goals expense controls purchasing plans and labor plans.
- Monitor financial reports tee sheet activity POS activity retail sales inventory cart revenue tournament/event revenue payroll and other operational metrics.
- Provide timely and accurate financial and non-financial reporting as requested by Troon leadership property management and association representatives.
- Take effective corrective action when financial or operational results are off plan.
- Manage golf shop merchandising purchasing receiving display standards inventory control and cost of goods.
- Use sound independent judgment when assessing operational issues and making decisions that support member service efficiency and financial performance.
- Promote a welcoming professional high-quality golf experience for members residents guests and tournament/event participants.
- Develop and support programming that drives participation including leagues clinics member events outings tournaments instructional programs player development and community-focused golf initiatives.
- Provide or coordinate golf instruction and player development programs.
- Coordinate with Food and Beverage Lifestyle/Events and Golf Course Maintenance to deliver golf events and club experiences that meet service standards.
- Support marketing and communication efforts that promote golf services events programs retail offerings and facility amenities.
- Work closely with the General Manager Golf Course Superintendent Food and Beverage Manager Lifestyle/Events team Accounting Human Resources and Troon support teams.
- Partner with Golf Course Maintenance on course presentation pace of play tournament setup practice facility needs cart paths signage and member/guest feedback.
- Coordinate with Food and Beverage to support tournaments outings member events daily service opportunities and hospitality standards.
- Maintain professional relationships with members residents boards committees vendors and community partners.
- Maintain involvement with the PGA/LPGA CMAA and other professional associations as applicable to stay current on industry information trends and best practices.
- Direct and promote the golf operations safety program.
- Ensure compliance with company policies club rules sanitation and safety standards licensing expectations cash handling procedures and service standards.
- Use and enforce proper procedures for cart staging cart fleet use range operations POS transactions tee sheet management inventory controls and cash controls.
- Strong leadership communication coaching and interpersonal skills.
- Ability to lead a team in a member-focused private club bundled community resort or high-volume golf environment.
- Strong customer service skills and professional judgment.
- Ability to resolve concerns make decisions and communicate clearly under pressure.
- Knowledge of budgeting expense management revenue generation labor planning inventory control retail merchandising golf instruction tournaments outings and player development.
- Strong organizational skills attention to detail and follow-through.
- Proficiency with Microsoft Office POS systems tee sheet management platforms and related golf operations technology.
- Ability to read write and communicate in English to perform job duties and communicate with members guests associates vendors and leadership.
- Class A PGA or LPGA membership preferred. PGA Member or PGA Associate in good standing required unless equivalent experience is approved.
- Bachelors degree or PGM degree preferred.
- Four to six years of related golf operations leadership experience required; private club bundled community resort or multi-department golf environment preferred.
- Demonstrated ability to operate a professional efficient high-quality service-oriented golf operation.
- Experience managing budgets financial reporting labor expense control retail inventory and golf-related revenue.
- Experience hiring training developing and supervising golf operations associates.
- Experience with golf instruction player development tournaments outings and member events.
- Regularly required to stand walk sit talk hear use hands reach with hands and arms and handle or operate objects and equipment.
- Occasionally required to climb balance stoop kneel crouch or crawl.
- Must be able to lift and/or move up to 50 pounds occasionally.
- Specific vision abilities include close vision distance vision color vision peripheral vision and depth perception.
- Frequently works outdoors in Florida weather conditions.
- Moderate exposure to heat cold humidity wet conditions dust pollens mechanical hazards electrical hazards and moderate noise levels.
- Requires extended hours during golf season holidays tournaments member events weekends and peak demand periods.
This position includes eligibility for the following benefits subject to applicable plan terms:
- Healthcare Benefits Medical Dental and Vision coverage
- Retirement Benefits 401(k) with employer match (19 years of age and older)
- Time Off Paid time off (PTO) and leaves of absence in accordance with applicable law and eligibility criteria
- Additional Compensation Eligibility for Bonuses
At Troon we believe our associates are our greatest strength and competitive advantage. Troon started as one facility in 1990 and has grown to become the worlds largest professional club management company. We offer career opportunities across golf operations hospitality food and beverage agronomy racquet sports lifestyle and club management with opportunities for professional development and growth. Our goal is to create extraordinary member and guest experiences through personalized service consistency and attention to detail.
Required Experience:
Director
About Company
Our goal is to create extraordinary guest and member experiences through personalized service, consistency, and uncompromising attention to detail. We want to exceed your expectations every time you're our guest. Check for available tee times, find a Troon-managed course in your area, ... View more