Director of Front Office

Who We Are

The Hyatt Regency Schaumburg is an upscale full-service hotel conveniently located across from Woodfield Mall and just 15 minutes from OHare International Airport. The hotel offers an elevated guest experience designed to meet the needs of discerning travelers who value quality service and comfort without compromise.

A key part of the Hyatt Regency Schaumburgs continued success will be the leadership of a hands-on Director of Front Office who is passionate about creating exceptional guest experiences developing a high-performing team and ensuring every interaction leaves a positive and lasting impression.

We are currently seeking a dynamic Director of Front Office to lead our front office operations and help drive service excellence across the hotel.

What Youll Do

• Oversee all Front Office operations to ensure seamless efficient and exceptional guest service.
• Develop and implement department strategies that improve financial performance operational efficiency and guest satisfaction.
• Lead coach and mentor the Front Office team including performance management evaluations training and associate development.
• Ensure consistent adherence to hotel policies and procedures guest service standards and brand requirements.
• Collaborate with other hotel departments to promote strong communication operational alignment and an exceptional overall guest experience.
• Monitor and analyze guest satisfaction scores and other performance metrics identifying opportunities and implementing action plans to continuously improve results.
• Foster a positive service-focused team culture that encourages accountability engagement and professional growth.

What Youll Bring

• Previous Front Office leadership experience preferably in a full-service hotel environment.
• Strong communication leadership and problem-solving skills with a focus on both guest and associate satisfaction.
• Demonstrated ability to develop motivate and lead teams while managing multiple operational priorities.
• Experience with hotel systems including PMS and POS platforms and a strong understanding of Front Office operations and procedures.
• Proven ability to drive performance results while maintaining high hospitality and service standards.
• A hands-on leadership style with a genuine commitment to creating memorable guest experiences.

What You Can Look Forward To

• Bonus Eligibility
• Medical Dental and Vision insurance
• Vacation/Paid Time Off
• 401(k)
• Leadership development opportunities
• Discounts on hotel rooms dining and other travel and entertainment experiences

This position is located at a hotel where Hyatt is not the employer. Individuals working at this hotel may be employed by a third-party management company that is responsible for employment-related benefits and obligations at this location.