Director of Event Technology

JOB SUMMARY

Responsible for audio-visual presentations in the propertys meeting space manages event technology sales and leads the event technology staff in the daily operation of the department. The position is responsible for achieving guest and employee satisfaction and for managing the financial performance of the department. Accountable for maintaining and securing all department equipment.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 4 years experience in the audio-visual operations or related professional area; technical training in audio/video/lighting equipment.

OR

2-year degree from an accredited university in Communication Computer and Information Science or related major; 2 years experience in the audio-visual operations or related professional area; technical training in audio/video/lighting equipment.

CORE WORK ACTIVITIES

Maintaining Audio-Visual Operations Goals

Works with the management team to develop and implement the business plan and long term strategies for Event Technology.

Plans and addresses alternate revenue streams and financial performance.

Achieves and exceeds goals including performance goals budget goals team goals etc.

Establishes and monitors measurable goals for the department.

Manages customer budgets to maximize revenue and meet customer needs.

Champions all standards policies and procedures.

Assists with implementation and execution of all event technology related corporate initiatives and promotions.

Determines formats approaches content levels and mediums to effectively meet objectives within budgetary constraints utilizing research knowledge and training.

Reach out to clients to help manage the business process set and meet client expectations and deliver according to the budget.

Estimates cost and benefit ratio maintaining balance between profit and service satisfaction.

Ensuring Execution of Events

Oversees the servicing of all events.

Oversees the administrative processes associated with event technology operations.

Leads discussions to review scheduled events and proactively avoid service challenges and failures.

Reviews staffing levels to ensure that guest service and operational needs are met.

Maintaining and Progressing Equipment Inventory

Maintains awareness of current trends in event technology and integrates into the operation in a timely manner.

Initiates and maintains the proprietary audio visual department computer system.

Ensures event technology heart of the house areas are cleaned and maintained.

Ensures equipment is maintained properly secured and inventory levels are kept in accordance with corporate guidelines.

Reviews effectiveness of event technology annually and makes appropriate adjustments.

Ensuring Exceptional Customer Service

Maintains customer satisfaction to ensure retention and growth of business through referrals and repeat events.

Displays leadership in guest hospitality exemplifies excellent customer service and creates a positive atmosphere for guest relations.

Interacts with guests to obtain feedback on product quality and service levels.

Responds to and handles guest problems and complaints.

Empowers employees to provide excellent customer service.

Improves service by communicating and assisting individuals to understand guest needs providing guidance feedback and individual coaching when needed.

Provides services that are above and beyond for customer satisfaction and retention.

Managing and Conducting Human Resource Activities

Utilizes interpersonal and communication skills to lead influence and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Provides guidance and direction to subordinates including setting performance standards and monitoring performance.

Establishes guidelines so employees understand expectations and parameters.

Additional Responsibilities

Provides information to supervisors co-workers and subordinates by telephone in written form e-mail or in person.

Informs and/or updates the executives the peers and the subordinates on relevant information in a timely manner.

Analyzes information and evaluating results to choose the best solution and solve problems.

Uses computers and computer systems (including hardware and software) to program write software set up functions enter data or process information.

Demonstrates knowledge of job-relevant issues products systems and processes.

Develops specific goals and plans to prioritize organize and accomplish your work.

Encourages and builds mutual trust respect and cooperation among team members.

Serves as a role model to demonstrate appropriate behaviors.

Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.

Ensures that regular ongoing communication is happening in event technology (e.g. pre-event briefings and staff meetings).

Communicates effectively with property departments outside of Event Technology.

Maintains strong working relationships with guests/clients local and national suppliers staging companies and audio visual consulting companies.