Director of Enterprise IT

Job Title: Director of Enterprise IT

Introduction to role:

Are you ready to build an AIfirst enterprise technology capability that empowers teams to move faster while staying secure and compliant Do you thrive in environments where you can set direction in the morning and roll up your sleeves that afternoon to unblock critical work

As Director of Enterprise IT for Evinova part of the AstraZeneca Group you will lead the next chapter of our corporate technology landscape. Reporting to the Head of Cybersecurity you will shape and run a modern global digital workplace across Microsoft 365 Azure Salesforce SAP Cloud and morebalancing bold innovation with the rigor expected in a regulated patientimpacting business. You will operate as a playercoach: defining a multiyear roadmap maturing service management governing partners and stepping into operational delivery when it matters. You will collaborate closely with leaders across geographies translating business goals into secure scalable platforms and exceptional employee experiences. How will you design an AIenabled roadmap that improves onboarding speed firstcontact resolution and enduser satisfactionwhile meeting rigorous assurance Can you move seamlessly from executive forums to handson incident response and platform administration when the situation demands it

Accountabilities:

- Enterprise IT Strategy: Define and sequence a multiyear AIfirst enterprise IT strategy aligned to business growth regulatory commitments and cybersecurity directionprioritizing automation intelligent workflows and AIassisted enduser support to amplify productivity and reduce risk.

- Digital Workplace and Platform Operations: Own endtoend delivery of the enterprise technology stack (Microsoft 365 Azure Salesforce Sales/Marketing/Service Clouds SAP Cloud collaboration tools) ensuring platform innovation license optimization and tight alignment with evolving business needs.

- Endpoint and Device Program: Design and operate a modern endpoint estatedevice procurement MDM and protection zerotouch provisioning application packaging lifecycle and asset managementwith integrated workflows that improve reliability and speed to productivity.

- Managed Service Provider Governance: Govern the outsourced IT Managed Service Provider via SLAs QBRs escalation pathways and renewalsdriving measurable gains in service quality cost and enduser satisfaction.

- Vendor and Group Collaboration: Manage relationships with key enterprise vendors and AstraZeneca Group service owners aligning to group policies and leveraging shared capabilities to accelerate delivery and resilience.

- IT Service Management Maturity: Establish and continuously improve ITIL v4 practices across incident problem change request knowledge and configuration managementselecting and refining the ITSM platform to enable consistency transparency and speed.

- Handson Leadership: Lead from the front by working tickets during backlogs directly supporting users when required and performing platform administrationsetting the standard for operational excellence and accountability. - Configuration and Asset Governance: Maintain an authoritative CMDB and asset inventory with accurate ownership classification and risk attribution in partnership with Cybersecurity Engineering.

- Assurance and Compliance: Partner with Cybersecurity Assurance to support external programs (e.g. ISO 27001:2022 SOC 2 Type 2 China MLPS customer audits) including evidence collection in HyperProof auditor engagement and timely remediation.

- Cyber Defense Partnership: Serve as the corporate IT extension in incident response bringing domain expertise across Microsoft Salesforce identity and endpoints to contain and recover quickly.

- Talent and Team Leadership: Build develop and retain a globally distributed team covering identity endpoint security configuration business systems analysis and IT operationsfostering a culture of learning service and delivery. - Executive Representation: Present roadmaps risk posture service performance and investment proposals to senior leaders linking technology decisions to commercial and patient outcomes.

- Continuous Improvement: Drive telemetry and feedbackdriven improvements to onboarding lead times ticket resolution firstcontact resolution and satisfaction scoresmaking the employee technology experience a measurable competitive advantage.

Essential Skills/Experience:

- Minimum education: Bachelors degree in Information Technology Computer Science Business Administration or a related field.

- A minimum of 10 years of combined enterprise IT experience including at least 3 years in a leadership capacity at a global organization.

- Demonstrable track record of building or substantially transforming an enterprise IT function in a high-growth startup-mode or post spin-out environment.

- Hands-on operating preference with a genuine willingness to work tickets support end users perform platform administration and contribute directly to operational delivery.

- Deep operational expertise across Microsoft 365 administration and Microsoft Azure for corporate workloads with hands-on configuration experience.

- Direct experience designing or modernizing a corporate device program including procurement MDM zero-touch provisioning and lifecycle management.

- Endpoint management expertise (Jamf and Apple Business Manager preferred but not required).

- Enterprise identity expertise across Microsoft EntraID conditional access and integrated identity workflows.

- Proven governance of outsourced IT Managed Service Provider relationships through contractual Service Level Agreements periodic service reviews and escalation management.

- Working knowledge of ITIL v4 service management practices with demonstrated operational application across incident problem change request knowledge and configuration management.

- Direct experience supporting external assurance and compliance programs (e.g. ISO 27001 SOC 2 GDPR) including evidence collection auditor engagement and remediation of findings.

- Excellent written and verbal communication skills with a track record of translating technical decisions into commercial outcomes.

- Ability to make pragmatic decisions by analyzing highly complex situations assessing risks and balancing strategic and tactical compliance / quality requirements.

- Ability to work independently in a fast-paced environment with a proven ability to manage competing priorities.

Desirable Skills/Experience:

- Masters degree in information technology business administration or a similar relevant area of study.

- At least one of the following professional certifications: ITIL v4 (Foundation or above) Project Management Professional (PMP) Certified Information Systems Security Professional (CISSP) and / or Microsoft Certified: Enterprise Administrator Expert.

- Prior experience in Enterprise IT at a SaaS / cloud service provider or healthtech organization.

- Hands-on experience deploying AI-assisted IT operations capabilities including AI-powered ticket triage knowledge base augmentation automated end-user support and intelligent workflow automation.

- Experience in ensuring compliance within a highly regulated sophisticated global business environment particularly in the healthcare and / or clinical research industry.

- A global perspective on privacy security and data protection issues and trends.

- Demonstrate initiative strong customer orientation and cross-cultural working across US European and Asia-Pacific business contexts.

The annual base pay (or hourly rate of compensation) for this position ranges from154944.8 to 232417.2 positions offer eligibility for various incentivesan opportunity to receive short-term incentive bonuses equity-based awards for salaried roles and commissions for sales roles. Benefits offered include qualified retirement programs paid time off (i.e. vacation holiday and leaves) as well as health dental and vision coveragein accordance withthe terms of the applicable plans.

At AstraZeneca we believe in the potential of our people and youll develop beyond what you thought possible. We make the most of your skills and passion by actively supporting you to see what you can achieve no matter where you start with us. As a Statistical Programming Director youll play a pivotal role in channeling our scientific capabilities to make a positive impact on changing patients lives and join us on an exciting journey to pioneer the future of healthcare.

AstraZenecais an equal opportunity employer that is committed to diversity and inclusion and providing a workplace that is free from discrimination. AstraZeneca is committed to accommodating persons with disabilities. Such accommodation is available on request in respect of all aspects of the recruitment assessment and selection process and may be requested by emailing.

Date Posted

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Our mission is to build an inclusive environment where equal employment opportunities are available to all applicants and furtherance of that mission we welcome and consider applications from all qualified candidates regardless of their protected characteristics. If you have a disability or special need that requires accommodation please complete the corresponding section in the application form.