Director of Engineering, Claris AI Services

Join Claris an Apple subsidiary as Director of Engineering for Claris AI Services. We are seeking an experienced engineering leader to own product development for a new AI-native cloud servicennThis role leads the engineering team building the service end to end: the AI answer pipeline and model orchestration real-time access to external systems of record the data foundation the web application and the APIs and gateway that tie them together. The service is built on Claris platform technology and runs in Apples cloud serving enterprise and education customers.

You will partner daily with product management program management design QA and security and you will own the delivery cadence: a release roughly every sprint gated by feature flags security review and AI privacy review. Your leadership will determine how fast an early-stage product becomes a durable scalable detail on the product roadmap and team will be shared during the interview process.n

Own engineering strategy and execution for the service across the AI layer external data connectivity data platform frontend and API layers. Set technical direction make architecture calls and hold the team to a high bar for quality and mentor and lead the Claris Cloud Services engineering team. Grow technical leadership within the team raise the bar on hiring and create a culture of ownership and the AI architecture of the product: retrieval and query planning over customer data model orchestration and evaluation prompt and pipeline quality cost and latency management and the accuracy of generated analysis. Establish how the team measures and improves answer quality over reliability and operational readiness for a multi-tenant SaaS service: availability targets observability incident response on-call and performance at customer the product meets Apple and Claris standards for security privacy compliance and data protection and partner with security and AI privacy reviewers to clear those gates without stalling a predictable delivery system with product and program management: clear prioritization credible commitments transparent status and release discipline including feature flag rollout and go/no-go Claris Cloud Services engineering to Claris and Apple leadership. Communicate roadmap tradeoffs risk and progress in terms executives and cross-functional partners can act on.n

Bachelors degree in Computer Science Engineering or a related technical field or equivalent practical experiencen8 years managing software engineering teams with a demonstrated ability to build and lead high-performing teamsn12 years of software engineering experience including cloud-based SaaS product developmentnProven track record shipping customer-facing SaaS products on a regular release cadence with measurable improvement in quality and delivery predictabilitynStrong understanding of GenAI architecture including LLM application patterns retrieval tool and function calling agent orchestration and evaluation of model output qualitynExperience owning production services including reliability observability incident response and multi-tenant data isolationnProven experience leading cross-team initiatives from planning through execution in partnership with product and program managementnOutstanding written and verbal communication skills with the ability to work effectively with stakeholders at all levelsnStrong leadership and interpersonal skillsn

Experience with agentic architectures and standardized tool and data interfaces such as the Model Context ProtocolnExperience leading globally distributed teamnExperience taking an early-stage product from initial traction to scale including the shift from feature velocity to durability and cost efficiencynSolid analytical problem-solving consultation and organizational skillsn