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Director of Employee Experience
Job Location:
Job Location:
Ypsilanti, MI - USA
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
17 July 2026 (30+ days ago)
Posted:
Application Deadline:
14 October 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Position: Director of Employee Experience
Direct Supervisor: Executive Director
Status: Full-time (40 hours) exempt with benefits
Position Summary:
Education Qualifications
Direct Supervisor: Executive Director
Status: Full-time (40 hours) exempt with benefits
Position Summary:
The Director of Employee Experience is a senior leader responsible for strengthening and sustaining a healthy values-aligned workplace culture while ensuring strong compliant and responsive human resources operations. This role exists at a critical moment of organizational growth and change and is central to improving employee trust morale engagement and retention across the agency.
Reporting to the Executive Director and serving as a member of the Executive Leadership Team this position leads agency-wide efforts related to employee experience labor and employee relations talent strategy and HR operations. The Director balances hands-on HR leadership with strategic culture change supporting staff and leaders through a period of transition that includes a union election and if applicable collective bargaining.
This role serves as a trusted advisor to the Executive Director Board leadership and staff and works to ensure that people systems policies and practices reflect Ozone Houses values of empathy equity integrity collaboration resilience and safety.
Education Qualifications
- Bachelors degree in Human Resources Business Administration or related field required; advanced degree preferred
- SHRM-CP or SHRM-SCP certification preferred or willingness to obtain
- Minimum of 6-8 years of progressive HR leadership experience
- Experience in nonprofit human services or similarly complex environments preferred
- Demonstrated experience in employee relations labor relations unionized environments or collective bargaining strongly preferred
- Proven success leading culture change building trust and improving engagement in organizations experiencing transition
- Supervisory and leadership experience required
Job Responsibilities and Duties
EMPLOYEE EXPERIENCE CULTURE & ENGAGEMENT (PRIMARY FOCUS):
- Lead and implement a comprehensive employee experience strategy focused on building trust improving morale and strengthening organizational culture
- Design and oversee employee engagement efforts including surveys listening sessions stay interviews and feedback mechanisms; translate findings into actionable improvement plans
- Partner with leadership to identify and address systemic contributors to burnout turnover and disengagement
- Develop and strengthen recognition communication and feedback systems that promote transparency connection and belonging
- Serve as a visible approachable and credible resource for staff across roles and programs
- Track analyze and report workforce health metrics (engagement retention turnover equity indicators) to leadership and the Board
LABOR RELATIONS & EMPLOYEE RELATIONS:
- Serve as agency lead for employee relations and labor relations including union communications collective bargaining preparation and participation and contract administration as applicable
- Partner with the Executive Director and legal counsel to prepare for and support collective bargaining processes
- Support leaders and supervisors in understanding and applying labor agreements management rights and employee relations best practices
- Maintain constructive respectful relationships with employee representatives while upholding organizational sustainability and mission
- Lead or support grievance processes investigations and conflict resolution efforts with consistency fairness and dignity
HUMAN RESOURCES OPERATIONS & COMPLIANCE:
- Lead and/or directly perform day-to-day HR operations ensuring accuracy compliance and a positive employee experience
- Oversee recruitment hiring onboarding and orientation processes in partnership with leadership
- Administer compensation benefits wage and salary programs and HRIS systems; analyze data and recommend improvements
- Ensure compliance with federal state and local employment laws nonprofit regulations licensing requirements and funding standards
- Develop revise and implement personnel policies and procedures aligned with best practices and organizational values
- Oversee employee records certifications licensure and compliance documentation
- Manage workers compensation unemployment claims risk management programs and employee safety reporting
LEADERSHIP STRATEGY & ORGANIZATIONAL DEVELOPMENT:
- Serve as a member of the Executive Leadership Team and contribute to agency-wide strategic planning
- Partner with leadership to develop succession planning workforce planning and long-term talent strategies
- Support leaders through change management conflict performance management and difficult conversations
- Lead or support training initiatives related to leadership development supervision compliance equity and organizational culture
- Represent Ozone House to regulatory bodies funders and community partners as needed
OZONE HOUSE VALUES AND MISSION
Ozone House is an equal opportunity employer prohibiting discrimination and harassment based on race color religion age sex national origin disability genetics veteran status sexual orientation gender identity or any other protected characteristic. We encourage applications from marginalized groups including people of color those who have experienced economic hardship and LGBTQ individuals. We are committed to fostering a workplace that reflects our core values of empathy equity integrity collaboration resilience and safety. We believe that every employee plays a vital role in creating an inclusive affirming and compassionate environment where all individuals are respected and valued. By embodying these values we ensure that Ozone House remains a welcoming and empowering place for all employees where we can thrive together as a team.
Ozone House aspires to end youth and young adult homelessness in Washtenaw County and surrounding communities through our mission of providing holistic support and housing services that enhance the wellbeing and safety of young people through empowerment advocacy and connection. Since 1969 we have actively developed unique high-quality housing and support programs and services that provide support intervention and assistance to homeless runaway and high-risk youth and their families.
BENEFITS
Ozone House offers a comprehensive benefits package that includes: BCBS health and vision options and dental insurance 90% employer paid for single employee coverage 80% for family coverage; retirement savings plan; basic life insurance short and long-term disability coverage 100% employer paid; Health Savings Account; Dependent Care Medical and Limited Purpose Flexible Spending Accounts and a generous paid time off plan.
Ozone House is an equal opportunity employer prohibiting discrimination and harassment based on race color religion age sex national origin disability genetics veteran status sexual orientation gender identity or any other protected characteristic. We encourage applications from marginalized groups including people of color those who have experienced economic hardship and LGBTQ individuals. We are committed to fostering a workplace that reflects our core values of empathy equity integrity collaboration resilience and safety. We believe that every employee plays a vital role in creating an inclusive affirming and compassionate environment where all individuals are respected and valued. By embodying these values we ensure that Ozone House remains a welcoming and empowering place for all employees where we can thrive together as a team.
Ozone House aspires to end youth and young adult homelessness in Washtenaw County and surrounding communities through our mission of providing holistic support and housing services that enhance the wellbeing and safety of young people through empowerment advocacy and connection. Since 1969 we have actively developed unique high-quality housing and support programs and services that provide support intervention and assistance to homeless runaway and high-risk youth and their families.
BENEFITS
Ozone House offers a comprehensive benefits package that includes: BCBS health and vision options and dental insurance 90% employer paid for single employee coverage 80% for family coverage; retirement savings plan; basic life insurance short and long-term disability coverage 100% employer paid; Health Savings Account; Dependent Care Medical and Limited Purpose Flexible Spending Accounts and a generous paid time off plan.
Required Experience:
Director
About Company
Emergency shelter, safe space, transitional housing, and counseling for homeless youth, LGBT runaway teens and families in Ann Arbor and Ypsilanti.
