Director of Corporate Technology Operations and Strategic Programs

Position Summary

Role Overview

• We are seeking a Director Corporate Technology Operations & Strategic Programs to manage day-to-day operations support and continuous improvement of key Corporate Technology systems while also supporting strategic initiatives.
• This role is approximately 70% focused on operational ownership and 30% focused on strategic programs AI automation and analytics. The ideal candidate is a hands-on business-technology leader who understands finance and real estate workflows works effectively with IT data teams vendors and business stakeholders and translates business needs into practical system reporting and process improvements.
• This person will serve as a trusted partner to IT Technology leadership and operate with increasing independence including representing the function in selected meetings vendor discussions and workstreams.

Key Responsibilities

Corporate Technology Operations 70%

• Manage daily operations of key Corporate Technology systems tools reports workflows and related business processes. Serve as a primary business point of contact for users across Real Estate Finance Accounting Underwriting Operations Data Science Legal IT and other cross-functional teams.
• Support systems and processes related to finance acquisitions development underwriting capital projects asset management accounting reporting workflow management and other core corporate activities.
• Own intake prioritization tracking and resolution of system issues enhancement requests data questions reporting needs access requests and user support items. Work with users to assess business impact define urgency and coordinate resolution with IT vendors and internal support teams.
• Translate business issues into clear requirements support tickets enhancement requests testing plans or project actions. Maintain visibility into open issues aging tickets vendor follow-ups dependencies release schedules and unresolved decisions.
• Coordinate with vendors Data Science Security Finance Systems Accounting Operations and other internal technology partners. Track vendor performance open tickets production issues releases service levels and upcoming enhancements.
• Support vendor reviews SLA monitoring access changes testing cycles release planning and production rollout activities. Ensure vendors and technology teams understand business priorities operational urgency downstream impacts and user expectations.
• Support the reliability and usability of system data reports dashboards workflows integrations and business outputs. Partner with business and technical teams to identify data quality issues root causes remediation needs and process gaps.
• Support testing and validation when new reports automations integrations workflows enhancements or system changes are introduced. Help ensure outputs are accurate explainable controlled and usable for business decisions.
• Develop operating routines including issue logs enhancement backlogs status updates release notes user communications support documentation and stakeholder check-ins.

Strategic Programs & Transformation 30%

• Support selected strategic initiatives across Real Estate & Finance Technology AI automation analytics system modernization and process improvement. Help evaluate opportunities to improve speed accuracy scalability controls user experience and decision-making across real estate workflows.
• Translate broader business needs into clear project scopes requirements timelines risks success metrics and decision points. Support initiatives related to acquisitions development review reporting property systems data products and workflow automation.
• Support pilots proof-of-concepts vendor evaluations business cases implementation planning and rollout of new tools. Help define use cases data requirements testing plans validation methods success metrics and adoption plans.
• Prepare executive-ready materials including status updates issue summaries business cases roadmap updates decision documents implementation plans and steering committee materials. Synthesize details into clear recommendations risks trade-offs and next steps.

Qualifications :

Required Qualifications

• Bachelors degree in Business Finance Real Estate Information Systems Engineering Computer Science or a related field.
• 8 years of experience in business systems corporate technology enterprise systems technology operations program management transformation consulting analytics or a related field.
• Experience managing or supporting business-critical systems used by cross-functional teams.
• Strong understanding of REIT workflows
• Experience working with business users vendors data teams finance accounting and senior stakeholders.
• Strong ability to triage issues manage priorities document requirements coordinate follow-ups and drive resolution.
• Excellent written and verbal communication skills including the ability to prepare executive-level updates and clear user-facing documentation.

Preferred Qualifications

• Experience in self-storage retail industrial multifamily REITs or another multi-site real estate operating environment.
• Experience with SAP S/4HANA BigQuery/GCP BI tools CMMS/work order systems lease administration tools underwriting tools workflow tools or real estate data platforms.
• Experience managing vendor-supported systems including SLA tracking issue escalation releases testing support documentation and enhancement backlogs.
• Experience with AI tools automation conversational analytics document abstraction workflow automation data-driven decision support or analytics platforms.

Additional Information :

Workplace

• One of our values pillars is to work as One Team and we believe that there is no replacement for in-person collaboration but understand the value of some flexibility. Public Storage teammates are expected to work in the office five days each week with the option to take up to three flexible remote days per month. 

Public Storage is an equal opportunity employer and embraces diversity. We do not discriminate on the basis of race color religion sex sexual orientation gender identity national origin age disability or any other protected status. All qualified candidates are encouraged to apply.

**Sponsorship for Work Authorization is not available for this posting.  Candidates must be authorized to work in the U.S. without restrictions or requiring sponsorship now or in the future. We do not provide training plans or support for F-1 OPT STEM OPT extensions or future visa sponsorship.**

Remote Work :

No

Employment Type :

Full-time