Director of Coordination | Brooklyn, NY 130,000 160,

Director of Coordination Brooklyn NY $130000 - $160000

About the Role
A growing homecare agency is looking for a Director of Coordination to lead the team responsible for caregiver scheduling client relations and day-to-day service delivery. This is a hands-on leadership role for someone who thrives in a fast-paced high-volume environment and knows how to keep a multicultural multilingual team accountable and performing. Youll be the person who makes sure caregivers get matched to patients correctly coverage never falls through and the agency stays audit-ready.

Key Responsibilities

Team Leadership

• Lead manage and support a team of coordinators handling caregiver scheduling client relations and daily service delivery
• Foster a culture of accountability teamwork and customer service
• Manage both on-site and remote team members

Coverage & Compliance

• Ensure adequate shift coverage including emergency or last-minute changes
• Develop and enforce processes for timely accurate caregiver-to-patient matching
• Monitor service delivery against agency standards and DOH regulations
• Handle audit preparation compliance standards incident reporting and plan of correction development

Operations & Documentation

• Implement and monitor systems for documentation communication logs and visit confirmations
• Oversee timely accurate payroll processing for field staff while maximizing billing
• Oversee the operation and integration of all coordination systems and workflows
• Analyze and act on operational reports including missed visits overtime and coverage issues

Qualifications

• Homecare experience in Coordination or HR (Coordination strongly preferred) with solid understanding of LHCSA regulations and Medicaid eligibility/ineligibility
• Minimum 3 years leading a multicultural multilingual team in a high-volume fast-paced environment
• Strong interpersonal communication coaching and conflict resolution skills
• High emotional intelligence cultural awareness and a can-do attitude
• Experience with caregiver scheduling service coverage grievances investigations and team performance management
• Proficient in Microsoft Office comfortable with spreadsheets ticketing systems and coordination platforms
• Excellent time and project management skills

Interested Send your resume to: