Director of Community Strategy

Position Overview

Greentown Labs is hiring a Director of Community Strategy to lead the Community Experience team at our Houston location. This is a hands-on player-coach role reporting to the Head of Houston. You will be the day-to-day leader of the Houston member experience.

You will manage a team across memberships and sales community engagement and front desk and office operations. You will own two things at once: the numbers and the experience. On the numbers you will bring a sales-managers discipline to membership growth setting targets and holding the team to them. On the experience you will bring operational rigor to how members are onboarded and supported fixing what is broken and building what is missing while being the visible energizing face of Greentown Houston.

This is a startup operators role inside a nonprofit that runs like one. Our processes are actively being reworked so the right person is scrappy organized and energized by change rather than thrown by it. This is a fully in-person customer-facing role.

What youll do

Lead and develop the Community Experience team

• Directly manage team members across memberships and sales community engagement and front desk and office operations
• Set clear expectations goals and standards and hold the team accountable
• Have the hard conversations directly and kindly while keeping the team motivated and supported

Own membership growth and sales performance

• Bring a sales-manager mindset to the memberships function: set targets and KPIs manage the pipeline and coach the team to hit their numbers
• Own the end-to-end onboarding of new members from first touch through a smooth welcoming start in the space
• Track membership performance and report on growth retention and pipeline health

Fix and own the operations of member experience

• Act as the operational thought leader for how the Houston site runs day to day evaluating current processes and deciding what to keep tweak or rebuild
• Redesign and streamline member onboarding and other member-facing workflows that are not yet working then implement and iterate on those changes
• Bring order and organization to a fast-changing environment where processes evolve week to week

Be the face of Greentown Houston

• Serve as a primary point of contact for the member community setting the tone for a fun engaging and welcoming in-person environment
• Own the day-to-day member experience and community engagement including member communications newsletters and the social and community programming that builds loyalty
• Oversee front desk and office operations so the space runs smoothly from a professional first impression to the everyday logistics a coworking community depends on

Who You Are

You are a scrappy startup-minded operator and a natural gap-filler. You do not stop at your job description; you jump in and do what needs to be done. You have run a team before and you are comfortable both nurturing people and holding them accountable. You are organized and operationally minded you lean into change and you bring genuine warmth and energy to a community. You are ready to be in the space in person every day.

Qualifications

• 5 years of progressive experience in community membership operations or a related field including direct people management; having run a team is required for this role
• Experience in a startup or entrepreneurial environment with the scrappiness and comfort with ambiguity that comes with it
• A track record of setting expectations and holding a team accountable including handling direct sometimes difficult performance conversations
• A sales or revenue-management orientation comfortable owning targets KPIs and pipeline
• Demonstrated operational and process-improvement instincts; you spot what is broken and you fix it
• Strong organization and adaptability with a genuine preference for fast-moving change-heavy environments
• Excellent interpersonal skills and a people-first culture-additive presence
• Genuine interest in Greentowns mission and the climatetech ecosystem; familiarity with startups coworking or membership organizations is a plus
• Bachelors degree or an equivalent combination of education and experience

What Success Looks Like in Year 1

• Member onboarding is streamlined reliable and no longer a pain point for members or the team
• The team is operating to clear expectations with accountability and coaching in place
• Membership targets are being met with a healthy pipeline and a repeatable sales cadence
• Houston feels like a vibrant engaging in-person community that members are proud to be part of
• The Head of Houston has a true operating partner running the day-to-day member experience

General Physical Demands

Reasonable accommodations will be provided upon request to enable candidates to perform the essential functions of the position.

• Communication: Regularly required to communicate with others in person via phone and virtually/electronically
• Stationary Work: Prolonged periods working on a computer
• Mobility: Regularly moving around the office to interact with colleagues access files and attend meetings
• Physical Demands: Lifting and carrying up to 25 lbs.

Additional Considerations

• Travel: Occasional travel may be required to attend off-site events or conferences.
• Late Hours: Evening work will be necessary for some events.

Work Location and Schedule

This is a fully in-person customer-facing role. Because of the nature of the responsibilities it does not permit a hybrid or remote schedule; an on-site presence is required at our Houston location Monday through Friday. Occasional evening and late hours will be necessary to support community events and programs. Our standard business hours are 9:00 a.m. 5:30 p.m.

Compensation and Benefits

• Competitive salary and benefits package
• Be a part of a dynamic and growing organization committed to making a positive impact on the world
• Work in a collaborative and supportive environment with opportunities for professional development
• Employees may be eligible for incentive compensation at year-end; incentive compensation is tied to organizational performance and individual performance

Equal Opportunity Statement

Greentown Labs is an Equal Opportunity Employer and we do not discriminate against any employee or applicant for employment because of race color sex age national origin religion sexual orientation gender identity and/or expression pregnancy status as a veteran genetic information and basis of disability or any other federal state or local protected class.

Greentown Labs seeks to fully represent our community and constituenciesparticularly low-income communities and communities of colorto amplify those voices and provide opportunities to participate in the direction and leadership of the organization. We actively encourage candidates from broad diverse backgrounds to apply.

Accommodations: In compliance with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA) Greentown Labs will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. To request an accommodation during the application process please contact .

At-will Employment

This job description is for informational purposes only and does not constitute a contract of employment for any specific duration. Employment with Greentown Labs is at-will meaning that the employment relationship can be terminated by the employee or the Company at any time for any reason with or without notice.