Director of Command Center Software (Operations and Renewals)

At Motorola Solutions we believe that everything starts with our people. Were a global close-knit community united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people property and places. Our solutions foster the collaboration thats critical for safer communities safer schools safer hospitals safer businesses and ultimately safer nations. Connect with a career that matters and help us build a safer future.

The Command Center Software (CCSW) Operations & Renewals department is a mission-critical operational unit responsible for securing and growing the recurring revenue engine across our public safety software ecosystem. Managing a diverse portfolio that spans the entire incident lifecyclefrom emergency 9-1-1 call handling and computer-aided dispatch (CAD) to digital evidence managementthis department ensures that life-saving agencies remain continuously supported compliant and equipped with the latest technology.

As the Director of Command Center Software Operations & Renewals you will lead the strategic evolution and execution of the renewal motion for our Command Center Software (CCSW) ecosystem. This mission-critical suite manages the entire incident lifecycle from 9-1-1 call handling to digital evidence this leadership role you will merge operational excellence with data-driven strategy to achieve significant financial targets. You will be responsible for framing and parsing complex data sets driving major process and data transformation initiatives and managing the end-to-end contract lifecycle across both direct and channel partner relationships.

Responsibilities:

• Organizational Leadership: Manage and oversee a high-performing organization of 30 employees including 5 frontline managers.

• Finalize the Renewal Job Family Recommendation and team structure (headcount model & playbook) for Mobile Video.

• Conduct quarterly team trainings to enhance product knowledge and advanced renewal strategies. Execute top-performer leadership advocacy.

• Cross-Functional Liaison: Act as the primary liaison for the department translating complex operational data into clear pertinent updates for stakeholders at multiple organizational levels.

• Portfolio Execution: Drive the renewal motion(s) with end-to-end execution for core Lines of Business (LOB) including Callyo CSR Cyber Enterprise Rave ECH Smart apps and RapidDeploy.

• Provide visibility and tracking for broader CCSW LOBs including Aware Evidence Flex PremierOne 10-21 Drones (CAPE) Brinc Cyber - Software MDR and Cyber - Lunarline.

• Act as a solution specialist partnering with sales teams to identify expansion opportunities during the renewal cycle.

• Process Optimization: Operates with full autonomy to identify systemic challenges architecting solutions that align with the broader CCSW mission. Continuously evaluate and improve internal workflows and tools.

• Drive the Contract Cleanup Data Strategy to decrease expired contracts.

• Formalize and implement Expired Non-Support processes for direct and channel partners.

• Manage the end-to-end contract lifecycle alongside internal stakeholders and channel partners to ensure accuracy and consistency.

• Executive Reporting: Publish quarterly Executive Renewal Dashboards providing actionable insights to the C-suite along with a quarterly churn report for the CCSW portfolio.

• Oversee the migration of all Command Center Software LOBs to Salesforce for renewal data creating time-bound monthly milestones.

• Forecasting: Roll out an automated renewal forecast model/file for real-time tracking

Qualifications:

• Bachelors Degree with 10 years of experience in Sales Operations Renewals or Customer Success.

• OR 12 years of experience in Sales Operations Renewals or Customer Success

• 5 years of leadership experience

• Proven track record managing high-volume SaaS subscriptions and complex recurring revenue models.

• Advanced experience with Salesforce Tableau and Business Intelligence tools. Expert ability to frame and parse data from complex landscapes involving multiple disparate databases (e.g. 4 contract and sales databases).

• Deep familiarity with Public Safety software (e.g. CAD 9-1-1 Call Handling Records or Jail Management).

• Extensive experience managing direct and channel sales renewals specifically driving growth through sales enablement and go-to-market planning.

• Exceptional ability to distill complex information across all organizational levels from frontline staff to executive leadership.

Target Base Salary Range: $180000 - $225000 USD

Consistent with Motorola Solutions values and applicable law we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge skills and experience. The actual offer will be based on the individual candidate.

#LI-KF2

• Bachelors Degree with 10 years of experience in Sales Operations Renewals or Customer Success

• OR 12 years of experience in Sales Operations Renewals or Customer Success

10-25%NoneExperiencedYes

Our :

• Incentive Bonus Plans

• Medical Dental Visionbenefits

• 401K with Company Match

• 10 Paid Holidays

• GenerousPaidTime Off Packages

• Employee Stock Purchase Plan

• PaidParental & Family Leave

• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion or belief sex sexual orientation gender identity national origin disability veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If youd like to join our team but feel that you dont quite meet all of the preferred skills wed still love to hear why you think youd be a great addition to our team.

Were committed to providing an inclusive and accessible recruiting experience for candidates with disabilities or other physical or mental health conditions. To request an accommodation please complete thisReasonable Accommodations Formso we can assist you.