Director of Client Services
Job Location:
Durham, NC - USA
Yearly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
We are seeking aDirectorto lead a high-performing patient-centric client services program.This roleis responsible foroverseeing program strategy operations and team performance in support of a large pharmaceutical copay initiative spanning multiple products and disease states.
Key Responsibilities
Lead end-to-end program operations including design execution and continuous improvement of patient support and copay initiatives
Serve as the primary client partner ensuring strategic alignment strong relationships and transparent communication
Provide leadership and direction to managers and staff fostering a culture of accountability innovation and continuous development
Manage program resources budgets and staffing including recruitment onboarding and performance management
Coordinate cross-functional teams to deliver integrated compliant solutions aligned with client and business objectives
Monitor program performance using KPIs metrics and trend analysis; deliver insights and updates to executive leadership and stakeholders
Oversee risk mitigation and ensure effective program execution scalability and operational excellence
Facilitate collaboration between clients internal teams and third-party partners to support program delivery
Drive change management initiatives including program enhancements and CRM/system updates
Maintain SOPs and documentation ensuring compliance with SLAs regulatory requirements and contractual obligations
Represent the program in governance forums including QBRs and strategic planning sessions
Ensure consistent communication and alignment across teamsregardingprogram updates processes and priorities
Qualifications
Bachelors degree with 7 years of experience in healthcare service or information-based industries including leadership experience
Strong knowledge of specialty pharmacy and its integration with manufacturers and payors
Proven leadership skills with experience coaching motivating and developing high-performing teams
Excellent communication and presentation skills with strong interpersonal effectiveness
Demonstrated ability to build andmaintaincollaborative relationships with internal and external stakeholders
Strong analytical and organizational skills with experience managing complex data and reporting processes
Experience with financial and budget management
Ability tooperateeffectively in a fast-paced evolving environment with a high degree of independence
Customer-focused mindset with strong professionalism empathy and service orientation
Strong problem-solving critical thinking and active listening skills
Advanced technicalproficiency including Microsoft Office and database management tools
Contact center experience including script review and training preferred
IQVIA is a leading global provider of clinical research services commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at
IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or any other status protected by applicable law. is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements misrepresentations or material omissions during the recruitment process will result in immediate disqualification of your application or termination of employment if discovered later in accordance with applicable law. We appreciate your honesty and professionalism.
The potential base pay range for this role is $150000 - $165000 annually. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge skills education and experience; location; and/or schedule (full or part-time). Dependent on the position offered incentive plans bonuses and/or other forms of compensation may be offered in addition to a range of health and welfare and/or other benefits.Required Experience:
Director
About Company
IQVIA is the Human Data Science Company™. We are inspired by the industry we serve and provide solutions that enable life sciences companies to innovate with confidence, maximize opportunities and ultimately drive human health outcomes forward. Our approach is Human Data Science – a d ... View more
