Director of Client Services

• 401(k)
• Bonus based on performance
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

• Conduct comprehensive in-home client assessments to determine care needs and develop individualized service plans.
  
  
• Develop implement and regularly update client service plans to reflect changing needs and goals.
  
  
• Monitor client progress and ensure services remain appropriate and effective.
  
  
• Ensure all client documentation is accurate complete and compliant with company standards.
  
  
• Maintain confidentiality and professionalism in all client interactions.
  
  

• Conduct supervisory visits quality assurance visits and routine client check-ins.
  
  
• Evaluate the quality of services being provided and identify opportunities for improvement.
  
  
• Ensure clients receive consistent compassionate and high-quality care.
  
  
• Address concerns proactively to maintain excellent client outcomes.
  
  

• Build and maintain strong relationships with clients and their families.
  
  
• Respond promptly and professionally to client concerns complaints and service issues.
  
  
• Develop solutions that prioritize client satisfaction while supporting company policies.
  
  
• Work to improve client retention through exceptional service and relationship management.
  
  

• Collaborate closely with Scheduling Operations and Administrative staff to ensure continuity of care.
  
  
• Communicate changes in client needs schedules or service plans promptly.
  
  
• Assist in matching caregivers to clients based on skills personality and client preferences.
  
  
• Support successful client admissions and transitions of care.
  
  

• Provide guidance and support to caregivers regarding client care plans and expectations.
  
  
• Conduct supervisory visits and caregiver observations when appropriate.
  
  
• Foster positive working relationships with caregivers while promoting accountability and quality service.
  
  

• Represent Home Helpers professionally within the community.
  
  
• Participate in networking events Senior Expos educational presentations and outreach opportunities.
  
  
• Build and maintain positive relationships with healthcare providers hospitals senior communities case managers social workers and referral partners.
  
  
• Promote Home Helpers mission and services throughout the community.
  
  

• Participate in the agencys on-call rotation as assigned.
  
  
• Respond promptly to client caregiver and emergency situations after business hours.
  
  
• Provide support and solutions to ensure uninterrupted client care.
  
  
• Maintain professionalism and sound judgment during urgent situations.
  
  

• Maintain regular office hours and be present in the office as required to support staff clients and daily operations.
  
  
• Work collaboratively with the Executive Director Director of Operations Scheduling Coordinator Recruiter and other team members.
  
  
• Foster a positive respectful and team-oriented workplace culture.
  
  
• Participate in staff meetings training and ongoing professional development.
  
  
• Assist team members when needed to ensure agency success.
  
  
• Demonstrate flexibility and a willingness to support the overall needs of the business.
  
  

• Serve as a leader who models Home Helpers core values professionalism integrity and compassion.
  
  
• Maintain a positive attitude and solution-focused approach in all interactions.
  
  
• Dress professionally and represent Home Helpers positively both inside and outside the office.
  
  
• Maintain strong organizational skills effective communication and attention to detail.
  
  
• Protect confidential information and comply with all applicable company policies.
  
  

• Bachelors degree in Healthcare Administration Social Work Nursing Human Services Business or related field preferred but not required.
  
  
• Previous leadership experience in home care healthcare senior services or client services required.
  
  
• Strong knowledge of customer service principles and relationship management.
  
  
• Excellent verbal and written communication skills.
  
  
• Exceptional organizational and time management abilities.
  
  
• Ability to manage multiple priorities in a fast-paced environment.
  
  
• Strong problem-solving and conflict-resolution skills.
  
  
• Proficiency with electronic documentation systems and Microsoft Office.
  
  
• Valid drivers license reliable transportation and proof of automobile insurance.
  
  

• Leadership
  
  
• Compassion and empathy
  
  
• Client-centered care
  
  
• Critical thinking
  
  
• Communication
  
  
• Relationship building
  
  
• Conflict resolution
  
  
• Organization and time management
  
  
• Team collaboration
  
  
• Accountability
  
  
• Professionalism
  
  
• Adaptability
  
  

• High client satisfaction and retention.
  
  
• Timely completion of assessments and service plan updates.
  
  
• Consistent quality assurance visits and documentation.
  
  
• Strong relationships with clients families caregivers and referral partners.
  
  
• Effective communication across departments.
  
  
• Positive team collaboration and workplace culture.
  
  
• Successful community outreach and referral development.
  
  
• Consistent professionalism accountability and leadership that reflects the Home Helpers mission of providing exceptional care and peace of mind to every family we serve.
  
  

Professional caregivers go by many names: homemakers home care aides home health aides certified nursing assistants personal care assistants direct care workers. No matter the name what they all have in common is a calling to care for people in the comfort of their own homes.

^{This agency is independently owned and operated. Your application will go directly to the agency and all hiring decisions will be made by the management of this agency. All inquiries about employment at this agency should be made directly to the agency location and not to Home Care Evolution Corporate.}