Director of Client Delivery Growth & Marketing Practice (External Client-Facing)

At EisnerAmper we look for individuals who welcome new ideas encourage innovation and are eager to make an impact. Whether youre starting out in your career or taking your next step as a seasoned professional the EisnerAmper experience is one-of-a-kind. You can design a career youll love from top to bottom we give you the tools you need to succeed and the autonomy to reach your goals.

Were looking for a strategic operationally minded Director of Client Delivery to lead the delivery function for our Growth & Marketing Practice. This external client-facing role is responsible for ensuring every client engagement from complex website builds to integrated marketing initiatives is delivered with excellence consistency and accountability.

Reporting directly to the Partner and Practice Lead youll oversee the Project Management function while partnering closely with Account Management to ensure strategy execution client communication and delivery remain tightly aligned. Youll establish scalable delivery processes improve resource planning mentor the project management team and provide executive oversight for our most complex and high-profile engagements.

This role is ideal for someone who thrives in fast-moving environments enjoys building operational excellence and sees technology and AI as force multipliers for both people and processes.

• You will get to be part of one of the largest and fastest growing accounting and advisory firms in the industry

• You will have the flexibility to manage your days in support of our commitment to work/life balance

• You will join a culture that has received multiple top Places to Work awards

• We believe that great work is accomplished when cultures ideas and experiences come together to create new solutions

• We understand that embracing our differences is what unites us as a team and strengthens our foundation

• Showing up authentically is how we both as professionals and a Firm find inspiration to do our best work

• Lead the delivery function across website development digital marketing branding CRM and strategic marketing engagements.

• Oversee a portfolio of projects to ensure work is delivered on time on budget within scope and aligned with client objectives.

• Serve as the senior escalation point for delivery proactively identifying risks resolving issues and maintaining momentum across engagements.

• Provide executive oversight on complex high-value or high-visibility projects.

• Translate contracts scopes of work retainers campaign plans website needs and recurring deliverables into organized internal project plans timelines task lists and workflows.

• Partner closely with Account Management to ensure client expectations project priorities and delivery plans remain aligned throughout the lifecycle of every engagement.

• Drive accountability across cross-functional teams for project health communication quality and execution.

• Directly manage and develop the Senior Project Manager and Project Coordinator.

• Provide delivery leadership and operational guidance across Account Management through planning workflow coordination project governance and cross-functional collaboration.

• Foster strong partnerships between Project Management Account Management Strategy Creative Digital and Development teams.

• Audit and continuously improve delivery processes to create a more scalable efficient and predictable client experience.

• Design and implement standardized methodologies for project planning resource management status reporting documentation quality assurance and risk management.

• Improve forecasting capacity planning workload balancing and resource utilization across the practice.

• Partner with Practice Leadership to ensure projects are appropriately scoped staffed and positioned for successful delivery and profitability.

• Work closely with the Director of MarTech to lead the departments adoption of AI-enabled project management and operational workflows using tools such as Copilot Enterprise ChatGPT Claude and other approved AI platforms.

• Identify opportunities to automate repetitive project management task creation intake approval reporting documentation and administrative processes.

• Use Microsoft tools such as SharePoint Teams Planner Project Lists Power Automate and Power BI to improve collaboration visibility accountability and speed.

• Help optimize systems that turn contract details scopes of work client agreements and recurring service models into actionable internal tasks templates timelines and workflows.

• Work with the team to ensure automations are practical accurate adopted and aligned with how the department actually works.

• Develop and maintain standardized project hubs dashboards document libraries intake forms task lists and communication structures.

• Partner with internal technology compliance and leadership teams to ensure AI and automation tools are used securely responsibly and in alignment with firm policies.

• Serve as a senior client-facing leader on strategic engagements bringing confidence professionalism and operational expertise to key meetings and conversations.

• Support Account Management on executive-level client conversations project escalations scope discussions and delivery planning.

• Help ensure every client receives a consistent organized and high-quality experience throughout every engagement.

Business Performance

• Monitor portfolio health through key delivery metrics including project profitability utilization resource capacity timeline adherence and client satisfaction.

• Provide leadership with visibility into delivery performance operational risks staffing needs and opportunities for continuous improvement.

• Help build the operational foundation needed to support the continued growth of the practice.

• Create a culture of accountability proactive communication continuous improvement and exceptional client service.

• Establish clear project management standards coaching and professional development for the delivery team.

• Bachelors degree

• 10 years of experience leading project delivery client services or operations within a marketing agency digital agency consulting firm or similar professional services environment.

• Prior supervisory experience

• Prior experience evaluating and implementing project management platforms such as Asana ClickUp Wrike Smartsheet or similar solutions.

• Demonstrated success managing complex website builds alongside integrated marketing branding and digital marketing engagements.

• Experience leading project managers and coordinating cross-functional teams in a fast-paced client services environment.

• Strong operational mindset with experience designing scalable delivery processes and improving organizational efficiency.

• Ability to influence and collaborate across departments without relying solely on direct reporting relationships.

• Proven ability to balance client satisfaction quality profitability resource planning and execution across multiple concurrent engagements.

• Passion for technology AI and operational innovation with a curiosity to continuously improve how work gets done.

• Experience with Power Automate Power BI Microsoft Lists Copilot Enterprise ChatGPT Claude or other AI/automation tools.

• PMP certification or formal project management training is a strong plus but not required.

• Scrum Master Agile or related certification is a plus.

• Experience working in a professional services or agency environment.

• Familiarity with tools such as Google Analytics Google Ads Meta Ads LinkedIn Ads SEMrush HubSpot WordPress Wix Squarespace or similar platforms.

EisnerAmper is proud to be a merit-based employer. We do not discriminate on the basis of veteran or disability status or any protected characteristics under federal state or local law.

EisnerAmper is one of the largest accounting tax and business advisory firms with approximately 500 partners and 5000 employees across the world. We combine responsiveness with a long-range perspective; to help clients meet the pressing issues they face today and position them for success tomorrow.Our clients are enterprises as diverse as sophisticated financial institutions and start-ups global public firms and middle-market companies as well as high net worth individuals family offices not-for-profit organizations and entrepreneurial ventures across a variety of industries. We are also engaged by the attorneys financial professionals bankers and investors who serve these clients.

Should you need any accommodations to complete this application please email:

Why This Role

This is an opportunity to build and lead the delivery engine behind a growing Growth & Marketing Practice. Youll shape how work gets done modernize processes mentor a talented project management team and influence everything from client experience to operational performance.

If youre energized by solving complex operational challenges leading high-performing teams embracing technology and creating systems that enable exceptional work wed love to meet you.

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