Director of Client Access

Director of Client Access

Location: Van Nuys Hybrid
Job Type: Full-Time

Lead the Client Experience from Day One

At 360 Behavioral Health were dedicated to helping children and families access life-changing care. Were looking for an experienced Director of Client Access to lead our Care Navigation Intake and Authorizations teams while creating a seamless compassionate experience from the first inquiry through service initiation.

If youre a strategic healthcare leader who enjoys improving processes developing teams and driving operational excellence wed love to meet you!

Perks & Benefits Right Up Front!

• Competitive compensation: $95000K-$105000K/year
• 7 Paid Holidays
• Paid Time Off/Sick Time
• Career development and advancement opportunities
• Fun and supportive company culture
• Expansive Health Vision and Dental plans for full-time partners
• 401(K) retirement savingsprogram
• Mileage and phone reimbursement
• And so much more!

What Youll Do

• Lead the Care Navigation Intake and Authorizations teams.
• Improve the client journey from referral to service start.
• Monitor key performance metrics and drive operational improvements.
• Partner with Clinical Operations Revenue Cycle and Payor Relations.
• Develop scalable workflows that support organizational growth.
• Coach mentor and develop high-performing leaders.
• Ensure compliance with payer requirements and organizational policies.
• Resolve escalated client access and authorization issues.

What Youll Bring

Required:

• Bachelors degree in Healthcare Administration Business Administration Human Services or a related field (or equivalent experience).
• 5 years of healthcare operations client access intake authorizations or revenue cycle experience.
• 3 years of leadership experience.
• Experience with insurance eligibility authorizations and healthcare documentation.
• Strong leadership communication and problem-solving skills.

Preferred:

• Experience in behavioral health ABA autism services developmental disabilities or a multi-site healthcare organization.

Make a Difference

Join a team thats passionate about improving access to care and supporting families when they need it most. If youre ready to lead with purpose and create meaningful change apply today!

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360 Behavioral Health is an Equal Opportunity Employer
We providereasonable accommodationsfor any part of the application or employment process. Please contact us atfor assistance.

Wecomply withADA regulations and provide auxiliary aids services and policy modifications to ensure equal access for all applicants and employees.

Required Experience:

Director