Director of Change Order Management

At the MBTA we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe reliable and accessible transportation. MBTAs core values are built around safety service equity sustainability culture and accessibility and each employee that works for the MBTA performs their roles based on our vision mission and includes attendance participation and contribution in local safety committee meetings as needed.

The Director of Change Order Management is responsible for hiring managing and leading a team of Change Order Management professionals to provide comprehensive support to capital project managers across the Authoritys twenty plus departments. The Director of Change Order Management will report to the Deputy Chief of Contract Services. The Director of Change Order (CO) Management ensures that analysis and best practices conform to Federal and State Laws while serving the best interest of the Authority.

• Hire supervise and lead a team of individual employees who are members of collective bargaining unit(s).
• Ensure that staff are trained in technical review analysis negotiations and resolution of change order issues and problems.
• Work closely with Deputy Chief in determining the Authoritys Capital Delivery objectives recommend and support all policy decisions regarding the contractor change management process.
• Partner with Project Offices and leadership in the Capital Program Support group to support organizational goals for construction Change Orders.
• Ensure that contractor change actions are integrated with the MBTAs Project Management Information System and financial systems.
• Manage the negotiation of complex high-dollar and time-related overhead contract changes as delegated by the Deputy Chief of Contract Services including resolution of delay and construction change Cost Proposals while conforming to MBTA / FTA procurement policies and change pricing reasonableness protocols.
• Provide input and guidance to MBTA Project Offices for Work Directive Letters Authorization Review Control Forms and Amendment scope language.
• Escalate complex matters for higher-level review and approval
• Ensure accuracy and compliance of construction change order packages and work products with MBTA Standard Operating Procedures (SOPs) policies and federal regulations.
• Oversee maintenance of change order data and supporting analytical reports.
• Report to senior leadership on changes and claims subjects negotiated cost savings and related capital program management topics.
• Represent the MBTA externally as a subject matter expert in construction change orders and claims.
• Communicate effectively with MBTA leadership MBTA contractors MBTA customers MBTA employees and consultant vendors.
• Uphold the rights and interests of the Authority while building and maintaining an effective relationship with employees.
• Manage the workforce by ensuring fair and consistent application and strict adherence to the rules regulations collective bargaining agreements (if applicable) and policies of the Authority including the EEO Anti-Discrimination and Anti-Harassment and Anti-Retaliation policies.
• Perform all other duties and projects that may be assigned.

Additional responsibilities may include focus on one or more departments or locations. See applicable addendum for department or location specific functions.

Supervision

• Lead a team of change order management professionals and other staff.

• A Bachelors Degree in Construction Management Engineering Architecture Business Administration Economics or a related field from an accredited institution.
• Seven (7) years of experience in construction contract management and/or contract administration including the preparation and review of change orders or claims for heavy construction or transit industry construction projects.
• Five (5) years supervisory manager or leader experience.
• Strong oral written and interpersonal skills; effective organizational analytical and multitasking abilities.
• Strong people-management and leadership skills with the ability to foster collaboration and drive employee engagement.
• Proficient in MSOffice suite of database applications.
• Ability to handle sensitive and confidential information in an appropriate manner.
• Effectively communicate with customers employees contractors and vendors.
• Possess excellent customer service conflict resolution time management communication presentation and speaking skills
• Ability to supervise and work effectively with a diverse workforce

Substitutions

• A high school diploma or GED with an additional seven (7) years of directly related experience substitutes for the bachelors degree requirement.
• An associates degree from an accredited institution and an additional three (3) years of directly related experience substitutes for the bachelors degree requirement.
• A masters degree in a related subject substitutes for two (2) years of general experience.
• A nationally recognized certification or statewide/professional certification in a related field substitutes for one year of experience.

• A Masters Degree in Construction Management Law or Public Administration from an accredited institution.
• Construction change order experience in the public sector
• Experience utilizing estimating software applications.

Job Conditions:

• Ability to effectively read comprehend communicate and respond to instructions orders signs notices inquiries English.
• Be at least eighteen (18) years of age except if participating in an approved high school internship / co-op program.
• Ability to commute to assigned work locations in the Boston MA metro area as required by the role.
• Ability to provide internal and external customers with courteous and professional experiences.
• Ability to work effectively independently and as part of a diverseworkforce team (or supervise if required).
• Ability to uphold the rights and interests of the MBTA while building and maintaining effective relationships with employees and co-workers.
• Ability to adhere to rules regulations collective bargaining agreements (if applicable) and policies of the MBTA including the EEO anti-discrimination anti-harassment and anti-retaliation policies.
• Have a satisfactory work record for the two (2) years immediately prior to the closing date of this posting (unless if current student or recent graduate) including overall employment job performance discipline and safety records (infractions and/or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration for selection).
• Ability to pass a Criminal Offender Record Information (CORI) check comprehensive background screening and / or medical Clinic screening potentially including physical examination and drug and alcohol screenings.
• Ability to work all shifts and / or locations assigned directed or necessary for this position including (for some transit / operations roles) up to twenty-four (24) hours per day seven (7) days per week as necessary to accommodate severe weather conditions emergencies or any other circumstances that may potentially impact service or the safety of service.
• Intern / co-op staff must be enrolled full or part-time in an accredited educational program and maintain a cumulative GPA of at least 2.5 for the entire duration of the internship / co-op. Additionally interns / co-ops must have valid work authorization and U.S. Social Security Numberprior to starting pre-employment screenings / pre-boarding working in their positions and throughout the duration of their program.

Disclaimers and Definitions:

1. General Disclaimer: The statements contained in this job description are intended to describe a summary general nature and complexity of typical job functions and do not represent an exhaustive list of all duties tasks and responsibilities required of staff assigned to this position.
2. Application Completion: It is each applicants responsibility to ensure application details are entered completely and correctly including updated work and education histories (past and current). Incomplete applications may not be considered. Attachments do not substitute for application fields. The recruitment team does not have access to existing employee data / history.
3. Application Deadlines:Applicants should apply as soon as possible as the MBTA may stop considering applicants after a sufficiently large applicant pool is established.
4. Work Environment:The physical demands and work environment characteristics described here-in are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions. See job description for role-specific requirements.
5. Work Eligibility:All employees must be legally authorized to work in the United States and on an unrestricted MBTA does not have an employer work sponsorship program. However if you have unrestricted work authorization or are sponsored by a separate entity you are welcome to all persons hired will require a U.S. Social Security Number prior to starting the position and employees will be required to complete a Form I-9 to verify their identity and eligibility to work in the U.S.
6. Interviews:Candidates should ensure they arrive on time are prepared can remain for the duration and if remote are in a quiet place without distraction for the interview. Candidates who do not attend their interview without advance authorization including an email confirmation of a rescheduled time/date from Human Resources will be considered a no-show and disqualified from consideration for the position. Related to rescheduling on a one-time basis and due to something emergent you may be allowed to reschedule the addition Human Resources may require documentation supporting the request. However should you need to reschedule you will need to contact your Recruiter directly by email.
7. Safety Sensitive Positions:Employees working in this classification will be subject to periodic physical examinations plus random drug and alcohol testing.
8. On-call or 24/7 Positions:Employees working in this classification must be available to respond to page / text / call and report to work as determined by assigned department or the Authority.
9. Essential / Emergency Staff:During declared states of emergency employees working in this classification are required to report to work for their assigned work hours or as directed by management.
10. ADA Accommodations: The MBTA makes reasonable accommodations for applicants with disabilities. If you require an accommodation during this process please contact the MBTAs ADA Unit at or .
11. Diversity Equity and Inclusion:The MBTA is an Equal Employment Opportunity Employer. For terms descriptions and definitions related to diversity equity inclusion veteran status and immediate family members that you may find on the application form please visit / Co-Op Benefits: Employees taking part in an internship orco-opat the MBTA are eligible to receive accrued paid sick leave as well as a monthly transportation pass based on the city from which the intern / co-opcommutes to workat no cost. However no additional benefits are currently offered for interns orco-ops.