Director of Campus Operations, Oakland

About the Opportunity

The Director of Campus Operations provides leadership coordination and direction across a broad portfolio of operational functions that support the universitys mission and daily campus life. Reporting to the Dean of the Oakland Campus this role ensures the effective planning execution and continuous improvement of campus operations infrastructure and initiatives. Serves as a strategic partner and operational leader aligning resources systems and processes to promote efficiency sustainability and service excellence. Working collaboratively with institutional partners the Senior Director of Campus Operations & Strategy leads efforts to improve the quality and efficiency of campus facilities and services ensuring that both the physical environment and service delivery reflect the universitys mission and priorities.

• The Director of Campus Operations Oakland is expected to have strategic operational and interpersonal skills along with broad and deep expertise in the requisite areas of responsibility. The role requires a professional who brings confidence and humility to leading a service organization with strong communication and relationship skills and a commitment to transparency. Effective decision-making strategic planning and project management expertise are essential. The ideal candidate is a diplomatic service-oriented leader with the ability to collaborate with staff administrators faculty and outside constituents.
• Experience with change management and facilities operations management.
• Ability to read and interpret architectural blueprints mechanical/electrical/plumbing (MEP) drawings and site plans to support campus operations and capital projects is a plus.
• Knowledge and skills required are typically acquired through completion of a bachelors degree or equivalent plus at least 8 to10 years of experience that includes leading and delivering complex large-scale projects and partnerships often managing a range of internal and external stakeholders as well as significant interaction with senior leadership teams. An advanced degree or professional credential is desirable as is experience in higher education.

Strategic Leadership & Planning

• Partner with institutional and departmental leaders to align facilities operations and campus life with university priorities and long-term campus strategies.
• Support specific Deans Office initiatives designed to integrate campus infrastructure with student staff and faculty experiences.
• Lead initiatives that improve the quality efficiency and experience of campus operations facilities and services.
• Provide data-informed recommendations that support decision-making resource allocation and operational excellence.
• Develop and monitor key performance metrics that measure effectiveness service quality and customer satisfaction.

Operational Coordination & Delivery

• Oversee cross-functional coordination of daily campus operations ensuring that building services maintenance and infrastructure systems run smoothly and responsively.
• Identify and implement process improvements to enhance service delivery reduce costs and minimize disruptions of campus activities.
• Ensure compliance with university standards safety regulations and sustainability commitments.
• Support emergency preparedness business continuity and operational resilience planning.

Partnership & Communication

• Build strong relationships with Facilities Campus Planning Sustainability Residential Life Provost Office and other university stakeholders to promote collaboration and shared accountability.
• Communicate operational priorities performance outcomes and strategic updates to senior leadership.
• Champion a culture of service accountability and continuous improvement across campus operations teams.

Talent & Organizational Development

• Mentor and guide managers and staff fostering professional growth and high performance.
• Promote equity inclusion and engagement in all aspects of team and departmental operations.
• Lead efforts to strengthen internal communication and knowledge sharing within facilities and campus operations.

Position Type

Additional Information

Northeastern University considers factors such as candidate work experience education and skills when extending an offer.

All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race religion color national origin age sex sexual orientation disability status or any other characteristic protected by applicable law.

Compensation Grade/Pay Type:

Expected Hiring Range:

With the pay range(s) shown above the starting salary will depend on several factors which may include your education experience location knowledge and expertise and skills as well as a pay comparison to similarly-situated employees already in the role. Salary ranges are reviewed regularly and are subject to change.