Director of Airport Operations

Position: Director of Airport Operations

Location: Tulsa OK

Duration: Full Time / Permanent

Salary: $115k-$125k (25% bonus)

Reports To: Regional Vice President of Airport Operations

Status: Exempt

Department: Operations

Broad Functions:

• Lead and oversee airport operations business focusing on delivering exceptional results building a great culture developing future leaders and maintaining strong client relationships. Ensure the achievement of financial operational and guest service objectives while fostering a best-in-class work environment.

Mandatory:

• 7 years experience in upper management (Director and above)
• 7 years experience leadership in food beverage and retail operations
• 7 years experience in upper management overseeing 15 locations
• Airport operations (food beverage retail) experience (Director and above)
• Airport experience with HMS Host SSP OTG Aramark Compass etc
• Union management experience

Main Duties and Responsibilities:

• Meet and exceed business unit expectations in financial performance people management client satisfaction and business partner relationships.
• Develop and implement strategies to create a best-in-class culture where team members are valued appreciated and driven to provide an exceptional guest experience.
• Identify mentor and develop the areas future leaders ensuring a strong leadership pipeline.
• Maintain the highest standards of food safety and brand compliance across all operations.
• Manage and optimize budgets to ensure financial targets are met or exceeded.
• Ensure strict adherence to brand standards across all locations.
• Serve as a visible and transparent leader in daily floor operations within the airport.
• Create and execute action plans to address retention turnover and overall employee satisfaction.
• Collaborate with the Regional Vice President to develop and implement business strategies aligned with organizational goals and objectives.
• Oversee staffing requirements and budget guidelines in conjunction with annual financial statements.
• Ensure compliance with airport badging requirements through daily termination notifications.
• Optimize schedules and ensure payroll compliance across all operations while using the workforce management tool.
• Work with team members to maintain high-quality storefronts and ensure timely store openings.
• Interface with Legal Human Resources Loss Prevention Business Development
• Finance and other business units in the daily affairs of the operation.
• Act as a corporate representative for public relations activities as needed.

Supervisory Responsibilities:

• Lead mentor and develop a high-performing leadership team including Assistant
• Directors and Concept Managers.
• Set clear goals and hold team members accountable for delivering results.
• Conduct regular performance evaluations and provide ongoing feedback to direct reports.
• Address and resolve associate relations matters promptly and effectively.

Skills and Qualifications:

• Bachelors Degree in Business Administration Hospitality or related field. Masters degree a plus.
• 7 years of experience in upper management of food beverage and retail operations handling multiple locations (15).
• Proven track record of successfully running a multi-million-dollar business.
• Strong financial acumen and ability to analyze and optimize business performance.
• Excellent leadership skills with a focus on developing and motivating teams.
• Ability to create and maintain a positive high-performance culture.
• Strong client relationship management skills.
• Proficient in Microsoft Office suite and relevant business software.
• Outstanding strategic planning and execution abilities.
• Excellent oral and written communication skills.
• Strong analytical skills for budget management business analysis and risk assessment.
• Exceptional time management organization and project management skills.
• Commitment to maintaining the highest standards of guest relations diplomacy and professionalism.

EOE - Equal Opportunity Employer