Director of AI Experience Design
Job Location:
Phoenix, AZ - USA
Yearly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
As a Director of AI Experience Design within the AI Center of Excellence you will play a pivotal role in shaping how AI transforms the advisor client and employee experience across Edelman Financial Engines. This role is responsible for defining and driving a human-centered AI experience strategy that combines behavioral science design thinking and data-driven decision making to create intuitive trusted and outcome-oriented AI solutions. You will champion a deep understanding of user behavior needs motivations and decision-making patterns to influence the design of AI-powered tools workflows recommendations and agentic experiences that drive adoption engagement trust productivity and business impact.
In addition to being a highly collaborative and influential leader we are seeking a candidate who brings a unique blend of UX leadership behavioral design expertise and AI product innovation. The ideal candidate has a proven track record of translating complex technologies into simple intuitive experiences and using behavioral insights user research and data to drive measurable results. If you are passionate about designing the future of human-AI interaction thrive in rapidly evolving environments and believe exceptional experiences should be measured not only by usability but by the outcomes they create this is an opportunity to make a lasting impact on the future of AI at Edelman Financial Engines.
Responsibilities:
- AI Integration & Design
- Define and champion experience principles for AI-powered products tools and workflows across the organization.
- Design conversational multimodal and agent-assisted experiences that support natural and intuitive user interactions.
- Create user journeys that effectively blend human expertise with AI-driven recommendations and automation.
- Establish AI UX standards interaction patterns and design guidelines that promote consistency accessibility trust and usability.
- Conduct user research to understand customer behaviors needs mental models and emerging expectations related to AI-driven experiences.
- Drive the development of personas journey maps service blueprints and experience frameworks for AI-enabled products.
- Ensure AI experiences are transparent explainable and aligned with responsible AI principles.
- Product Design Execution & Collaboration
- Partner closely with Product Managers Engineers Architects and Data teams throughout the product lifecycle to deliver high-quality AI-centered experiences.
- Translate user insights into wireframes prototypes workflows and interaction designs that can be rapidly tested and validated.
- Participate in product discovery experimentation and iterative design processes to continuously improve user outcomes.
- Collaborate across multiple squads to drive experience consistency across products channels and business capabilities.
- Advocate for user-centric decision-making throughout planning prioritization and execution activities.
- Facilitate design reviews and experience assessments to ensure solutions meet usability and accessibility standards
- Continuous Optimization
- Leverage analytics and user feedback to refine and improve human-led AI-enabled experiences
- Monitor performance of AI-enabled features and drive optimization
- Ensure consistent and responsible utilization of AI across multiple execution teams
Requirements:
- Bachelors degree required
- 5-10 years of experience spanning UX design product design
- Experience deploying AI/ML solutions in regulated environments (financial services strongly preferred)
- Experience with Product development lifecycle from ideation to execution
- Experience working with Agile product teams
- Strong understanding of AI/ML ecosystems LLMs data platforms and orchestration layers.
- Track record of balancing innovation risk and regulatory compliance.
- Experience working with multiple stakeholders in different areas (ex: Data Architecture Compliance)
- Experience working with ADA Compliant design
- Strong understanding of AI (within the landscape of regulated industries preferred)
- Ability to design experiences that build user trust transparency and confidence in AI-driven interactions.
- Proficiency in journey mapping prototyping wireframing design systems and usability testing.
- Strong communication and storytelling skills with the ability to influence stakeholders across business and technology teams.
- Ability to understand interdependent ecosystems and proactively look for opportunities for scale and consistency.
- Ability to leverage data to drive optimization across tool sets
Edelman Financial Engines takes a market-based approach to pay. The expected base salary range for this role nationally is below. However final base pay will be carefully determined based on several factors including responsibilities job-related skills relevant experience geographic location and market conditions. Additionally this role may be eligible for other forms of compensation and benefits such as a discretionary bonus health dental and other wellness plans and 401(k) contributions.
Pay Range
$154200 - $205600 USD
Required Experience:
Director
