Director of Advancement and Alumni Services Client Experience Advancement and Alumni Engagement

The Division of Advancement and Alumni Engagement utilizes resources technology and business for the purpose of constituent engagement donor research and solicitation and stewardship throughout Emory University and Health Systems. Our mission is to inspire and steward meaningful lasting relationships that elevate engagement and giving to fulfill Emorys mission to serve humanity. We are currently seeking a Director of Advancement and Alumni Services.

Technology and Innovation (T&I) is the technological engine of Advancement and Alumni Engagement (AAE) ensuring that technology investments data infrastructure and innovation capabilities are all aligned to and in service of divisional goals. The Client Experience team serve as the tactical bridge between business needs and operational solutions. They interact with other AAE departments and heavy AAE technology users to provide seamless intuitive and supportive experiences across all divisional departments. This role leads the Client Experience team to ensure AAE teams have a dedicated advocate who understands their needs and can translate them into valuable solutions. This position will report to the Assistant Vice President Technology and Innovation.

KEY RESPONSIBILITIES:

• Directs special projects for a department school unit or program in Advancement and Alumni Engagement.
• Manages and helps develop the strategic planning processes and oversees progress toward achieving project goals for a specific unit.
• Develops and administers project budgets. Participates in the identification of funding sources initiatives and strategies.
• Prepares communication documents for articles reports and/or presentations.
• Develops short and long term project goals and objectives.
• Represents and promotes projects at speaking engagements and with various constituencies.
• Conducts research analyzes data and identifies and summarizes trends. Develops and prepares reports.
• Serves as a liaison with other university departments.
• May supervise staff.
• Performs related responsibilities as required.

ADDITIONAL JOB DETAILS:In addition to the duties outlined above the Director may be required to:

• Manage high priority division wide projects in support of AAE strategic goals.
• Lead mentor and develop team while providing direction and oversight on team priorities workload and professional growth.
• Oversee the teams work as product owner partners for tools and technology utilized across AAE including gathering functional requirements facilitating technology governance and representing users in the T&I Agile delivery processes.
• Represent the department or serve as primary contact working with other departments across the division/University.

MINIMUM QUALIFICATIONS:

• A bachelors degree and five years of experience in administration fundraising alumni engagement fundraising campaigns or related experience.

PREFERRED QUALIFICATIONS:

• Successful candidates will have extensive experience providing operational support to multiple large-scale fundraising/engagement programs.
• They will be skilled at building and maintaining strong relationships have advanced knowledge strategically utilizing Advancement technology and be comfortable working in an evolving environment.
• Successful candidates will have extensive experience managing projects budgets and financial reports working with various technologies including advanced knowledge and experience with Microsoft Office Suite mass email applications database and project management software and CRM systems.
• Project Management Certification.
• Skills with Microsoft Excel PowerPoint and Word.
• Proficiency in fundraising reporting and counting. Strong database technology and project management skills.
• Strong interpersonal and problem-solving skills with attention to detail the ability to work with ambiguity and navigate a complex work environment.
• Strong organizational written and verbal communication skills and possess the ability to manage multiple projects simultaneously.
• Experience leading teams working independently as well as collaboratively to achieve goals with a commitment to delivering exceptional customer service.
• Prior experience in administrative management advancement fundraising campaign alumni engagement non-profit or a university setting.
• Flexibility to accommodate changing priorities and deadlines.

NOTE: This role will be granted the opportunity to work from home regularly but must be able to commute to Emory University on a flexible weekly schedule based upon business needs. Schedule is based on agreed upon guidelines of department. This role requires residency in the state of GA. Emory reserves the right to change remote work status with notice to employee.