Director of Administration

Director of Administration Boston Corporate Office - BostonMASummary: Oversight of documentation creation maintenance and tracking for property management documents used portfolio wide. Analyzes evaluates and reviews a variety of data to determine the appropriate course of action. Relies upon subject matter and organizational knowledge to recommend operational priorities and works collaboratively with other service center director(s) as needed. The Director of Administration will be directly responsible for workflow and delivery of management documents as requested by Development Finance and regional property management supervisors. Collaborate with Portfolio Policy Manager on updates or changes to template for Management Plan. Implementation of documents and communication (including training) to properties are important for this role in ensuring documents are understood and used appropriately at to: Vice President (VP) of AdministrationDirect Reports: Manages employee(s) within area of responsibility including Documentation Coordinator. Manages performance administers corrective actions and makes decisions affecting hiring and employment in collaboration with the VP of : Exempt full timeLocation: Corporate Office Boston HybridEssential Functions of the Position (Any one position may not include all the duties listed nor do the listed examples include all duties that may be found in positions of this class):Primary responsibilities include establishing creating and maintaining consistent templates including but not limited to letters leases tenant selections plans applications management plans Affordable Fair Housing Marketing Plans (AFHMP) Management Agent Certifications Management Entity Profiles RD Identity of Interest Profiles management questionnaires for acquisitions and other state-specific plans as needed to ensure organizational consistency and communicate participate and maintain a formal workflow request process to ensure consistency and accuracy when other departments are requesting this workflow ensure fact-finding preparation approval feedback loop agency submission agency review and agency comment submission are formal process for reviewing and updating all documents on an annual and as needed basis to ensure accuracy and organizational consistency and plan for training and communication to property teams to ensure documents are understood and used appropriately at storage mechanism that is easy for property staff to receive and review the documents for their to research and communicate programs and regulatory changes to effectuate the creation of documents that will facilitate property programs and/or services. Knowledge and prior experience working with compliance and regulatory requirements is in the Administration Service Center initiative to create a comprehensive Property Operations User Guide and other key residential property policies ensuring consistency of residential property management across the portfolio and especially as related to updating document templates for consistency and support tickets submitted through BeaconHelp (Customer Service Platform) timely and effectively route to or collaborate with other service centers team members supervisors as in companywide projects through activities dictated by the Executive Leadership Team Operational Steering Committee and/or supervisorMentor coach and manage employee(s) by establishing performance and professional development objectives monitoring performance and development providing feedback communicating expectations and measure performance through one-on-one meetings quarterly meetings and ongoing and adheres to company policies rules and patiently professionally and cooperatively with staff clients outside contacts and company team job-related continuing education by example and promotes positive collaboration accountability and the advancement of BRMs Values and Behaviors and Mission and in BRMs mission while advancing impact and administration processes and tasks as determined by supervisor to ensure backup and cross-training within the Administration Service Center. Perform other duties and responsibilities requiring the same skill effort and responsibility as may be :Education: Work performed requires the knowledge associated with the attainment of a Bachelor of Arts or Science with the ability to exercise the general knowledge of the field of study independently and : 8 years of prior relevant work experience Area: Residential property management and housing compliance experience Experience: 2 years of prior supervisory : CPM RPM or other Property Management certification Requirements: Travels to regional offices and property sites as necessary and/or requested by : $115000 - $120000 annual salaryActual compensation is influenced by a variety of factors including but not limited to skills experience qualifications and geographic location.