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Director of Account Management
Job Location:
Job Location:
Baltimore, MD - USA
Yearly Salary:
$ 110000 - 150000
Yearly Salary:
Posted:
14 May 2026 (30+ days ago)
Posted:
Application Deadline:
12 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Company Description
At Alertus protecting people from harm is our mission and our passion. As the leader in mass notification we are committed to providing customizable scalable and cost-effective solutions as we know even a few seconds of warning can help save lives during an emergency.
Our employees are integral to the companys success and impact countless peoples lives safety and well-being. We aim for a positive collaborative environment that allows employees to work across departments easily and effectively.
Job Description
We are seeking an experienced and results-oriented Director of Account Management. This leader must be willing to roll up their sleeves presenting to our biggest accounts and engaging hands-on with Account Managers on their top opportunities. The role is responsible for developing and overseeing exceptional customer engagement and customer satisfaction strategies deployed by the Account Management team providing direct personnel management delivering strategic oversight of the teams sales execution and fostering long-term customer relationships and expansion business.
This is an office based role and requires reporting to our HQ in Baltimore daily.
A Day in the Life:
- Take a highly active hands-on role by serving as the co-lead on approximately 5 strategic accounts per Account Manager to drive meaningful customer engagement and growth opportunities.
- Travel onsite with the Account Managers and conduct sales presentations for key accounts and major opportunities generated by the Account Management team.
- Work directly on some customer accounts focusing on reviving current opportunities and securing strategic high-value business.
- Oversee the day-to-day operations and performance of the Account Management team which is focused on client retention and upsell opportunities.
- Train and develop the Account Managers to provide a best in class customer experience.
- Manage personnel performance against set metrics make recommendations for team reduction and new hiring efforts ensuring all Account Managers are focused on creating solid relationships with their customers.
- Drive the Account Management team to attain revenue targets.
- Identify and implement strategies for driving early renewals and maximizing expansion business within assigned customer accounts.
- Ensure meticulous data integrity and documentation within the Salesforce CRM including detailed note-taking and management of the Opportunity Next Steps.
- Lead weekly meetings to ensure pipeline accuracy and forecast hygiene across the Account Management function.
- Collaborate cross-functionally with Sales Engineering Sales Executives and other departments within the pre- and post-sales ecosystem.
Required Skills & Abilities:
- Exceptional leadership coaching and team-building skills.
- Proven ability to foster and maintain long-term high-value customer relationships.
- Proficiency with Salesforce CRM
- Strong written and verbal communication skills including comfort engaging with C-level stakeholders.
- Exceptional attention to detail particularly regarding CRM management and reporting.
- Ability to travel up to 40% of the time
Education & Experience:
- Bachelors Degree or equivalent experience
- Minimum of 7 years of progressive experience in account management or sales with a track record of meeting or exceeding revenue goals
- Minimum of 3 years of direct personnel management experience overseeing an Account Management or Sales team
Alertus Career Advantages:
- Unlimited Paid Time Off
- Paid Holidays
- 401(k) Retirement Plan
- Medical Dental and Vision Plans
- Short-term Disability Accident Hospital and Cancer Insurance
- Live Near Your Work HomeBuying Incentive
- Employee Referral Bonuses
- Flex Scheduling
$110000 - $150000 a year
*Additional compensation consists of sales incentives including commissions and bonuses
The referenced base salary range represents the low and high end of Alertus salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will depend on several factors which may include the successful candidates geographic location skills work experience market conditions education/training and other qualifications.
Additional Information:
Our approach to Artificial
All applicants who wish to be employed by Alertus regardless of work location must be fully vaccinated or in the progress of vaccination by the first day of their employment (some exceptions may be considered if within the guidelines of the company policy). Proof of vaccination or exemption must be provided prior to their start date.
Alertus Technologies is an Equal Opportunity/Affirmative Action Employer. All applicants will be considered for employment without attention to race color sex religion sexual orientation gender identity national origin disability or status as a protected veteran.
All your information will be kept confidential according to EEO guidelines.
AT THIS TIME ALERTUS DOES NOT PROVIDE VISA SPONSORSHIP
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Director
About Company
Alertus Mass Notification helps you keep people safe, informed, and protected during a critical incident. Alertus IP-based alerting solutions deliver immediate and effective emergency mass notification directly to wherever people are—onsite or mobile.
