Director of Access & Instructional Services

Emory University is a leading research university that fosters excellence and attracts world-class talent to innovate today and prepare leaders for the future. We welcome candidates who can contribute to the excellence of our academic community.

Position Summary

Reporting to the Associate University Librarian for Research Engagement and Scholarly Communications the Director Access & Instructional Services provides leadership vision and strategic planning to ensure access to library resources the effective management of information literacy and engagement programs and support for student learning and success.

The Director oversees a portfolio of user services including Access Services (circulation interlibrary loan document delivery course reserves and reference) in addition to Instruction and Engagement supervising three department heads and twelve indirect reports.

As a member of the Research Engagement and Scholarly Communications Division leadership team the Director contributes to strategic and annual planning including the development and implementation of major initiatives and oversight of services policies programs resource allocation and human resource management.

Essential Responsibilities & Duties

Administration

• Develops leads and coordinates User Services Interlibrary Loan and Reserves and Instruction and Engagement teams through overall administration and continuous improvement of their respective services based on strategic priorities analysis of user needs and knowledge of professional best practices. Services include coverage of key service points reference resource sharing research assistance instruction and outreach.
• Sets priorities and long-term planning for the three teams in the department.
• Leads organizational change initiatives including service model evolution space transformation and adoption of new technologies to enhance user experience.

• Identify develop recommend and implement programs and policies in collaboration with appropriate partners
• Works collaboratively to develop and implement assessment strategies to measure service effectiveness student learning outcomes and user engagement
• Administer budget and manage resources within the three teams.
• Coordinates across the libraries at Emory to develop and manage workflows and services among units
• Keeps abreast of and participates with national and international external groups focusing on relevant areas. Analyzes and communicates trends
• Performs other duties as assigned.

Managerial Responsibilities

• Works closely with the AUL for Research Engagement and Scholarly Communications (RESC) and the Director of Collections and Open Strategies to lead RESCs eleven teams.
• Directly supervises 3 FTE librarians: Head of Instruction and Engagement Head of Interlibrary Loan & Course Reserves and Head of User Services.
• Helps coordinate recruiting hiring orientation training supervision evaluation and development of staff and student employees
• Coach mentor and counsel both direct and indirect reports
• Ensure effective communication with department staff and library users about library programs and initiatives

Professional Responsibilities

• Participate in professional and scholarly associations; maintain membership and accreditation; participate in meetings conferences and workshops; serve in appointed or elected positions
• Maintain up-to-date professional knowledge and skills related to job responsibilities and current trends in higher education academic libraries and information technology
• Adhere to guidelines in the Emory Handbook Governing the Librarian series for Faculty-Equivalent Librarians regarding appointment renewal and promotion
• Participate in library and campus committees

Required Qualifications

• ALA-accredited masters degree in library and information science OR equivalent education and experience.
• Minimum five years of experience in a college university or research library including reference and instruction and demonstrated experience managing and leading in an academic library
• Ability to communicate effectively (verbal written and graphic) through various communication channels
• Demonstrated skills in managing a budget and balancing financial and staff priorities.

Preferred Qualifications

• Experience or strong interest in applying emerging technologies to enhance library services resource accessibility and instructional support.
• Aptitude for developing and maintaining interpersonal relationships

• Evidence of active participation involvement and leadership in local state regional national or international professional or scholarly associations.
• Demonstrated understanding of trends in user services information literacy resource sharing course reserves and student success initiatives

Emory is an equal opportunity employer and qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability protected veteran status or other characteristics protected by state or federal law. Emory University does not discriminate in admissions educational programs or employment including recruitment hiring promotions transfers discipline terminations wage and salary administration benefits and training. Students faculty and staff are assured of participation in university programs and in the use of facilities without such discrimination. Emory University complies with Section 503 of the Rehabilitation Act of 1973 the Vietnam Era Veterans Readjustment Assistance Act and applicable executive orders federal and state regulations regarding nondiscrimination equal opportunity and affirmative action (for protected veterans and individuals with disabilities). Inquiries regarding this policy should be directed to the Emory University Department of Equity and Civil Rights Compliance 201 Dowman Drive Administration Building Atlanta GA 30322. Telephone: (V) (TDD).

Emory University is committed to ensuring equal access and providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to seek a reasonable accommodation please contact the Department of Accessibility Services at or call (Voice) (TDD). We kindly ask that requests be made at least seven business days in advance to allow adequate time for coordination.