Director, Network Solutions and Operations

One of the best-known names in cruising Princess is the worlds leading international premium cruise line and tour company carrying millions of guests each year to hundreds of destinations around the globe. We give our guests the Medallion Class experience others simply cant. The Love Boat promises something for everyone.

We are looking for a Director Network Solutions and Operations. The Director Network Solutions and Operations reside within the Global Connectivity IT organization of Princess Cruises. This role provides strategic leadership and operational ownership for the Network Platform across a fleet of 17 cruise ships and shoreside operations. The Director serves as a key business partner to senior stakeholders across brands technology and operations translating complex network strategies into measurable business outcomes as well as translating business requirements into infrastructure supportive enablement. Success in this role requires executive leadership presence sound business judgment and deep expertise in enterprise network infrastructure spanning ship shore data center and cloud environments.

Heres a summary of whatPrincessis looking for in the Manager Port Operation. Is this you

Responsibilities:

Strategic Leadership & Vision:

• Define and drive the multi-year network and connectivity strategy aligned to enterprise business goals and the guest experience roadmap for Princess Cruises

• Serve as an executive-level thought leader on network infrastructure influencing organizational direction and investment decisions.

• Build and maintain strategic relationships with senior stakeholders across Technology Operations Finance and brand leadership teams.

• Communicate complex technical strategies clearly to non-technical executives translating infrastructure capabilities into business value.

• Champion innovation by monitoring industry trends and emerging technologies ensuring the network platform remains competitive and future-ready.

Platform Ownership & Operational Excellence:

• Accountable for end-to-end Network and Connectivity Operations (shipboard and shoreside) ensuring reliability stability and security compliance.

• Oversee effective delivery of all third-party and internally managed network infrastructure including management of system integrators and providers supporting enterprise business processes across the fleet.

• Establish and enforce operational standards SLAs and KPIs that drive measurable improvements in network uptime latency and guest/crew satisfaction.

• Lead root cause analysis (RCA) and problem resolution activities driving systemic improvements to prevent recurrence.

Team Leadership & Organizational Development:

• Lead mentor and develop a high-performing geographically distributed network engineering and automation team spanning shoreside and off-shore personnel.

• Foster a culture of accountability continuous learning collaboration and operational excellence.

• Define team structure roles and career development pathways to attract and retain top infrastructure talent.

• Partner with HR and senior leadership on workforce planning talent acquisition and performance management.

Architecture Engineering & Governance:

• Maintain comprehensive understanding of the network architecture across all environments: ship shore data center cloud and edge-computing.

• Direct the design build and delivery of network infrastructure supporting business-critical applications and guest-facing services.

• Establish and enforce change management and configuration management standards to ensure network stability and auditability.

• Identify network bottlenecks evaluate new technologies and recommend strategic upgrades and investments.

Financial Management & Business Accountability:

• Develop manage and optimize operating and capital budgets for the network domain ensuring spend aligns to strategic priorities.

• Build and present business cases for technology investments articulating ROI and strategic impact to leadership and finance stakeholders.

• Monitor expenses and drive cost optimization initiatives without compromising service quality or resilience.

Vendor & Partner Management:

• Develop and manage strategic relationships with key technology vendors network carriers and managed service partners.

• Participate in commercial negotiations for major network contracts ensuring optimal value performance commitments and contractual protections for the enterprise.

• Govern vendor performance through structured SLA reviews escalation frameworks and continuous improvement programs.

• Collaborate with internal partners such as Experience Operations Application Development Platform Ops Data Security Business stakeholders and others.

Knowledge & Skills:

• Scope: Responsible for global network operations spanning shipboard and shoreside environments impacting guest and crew connectivity across Princess Cruises fleet.

• Problem-solving: Expected to address complex network challenges including integration of ship shore data center and cloud platforms and resolve issues impacting operational performance and guest experience.

• Impact: Directly influences business outcomes by ensuring network reliability security and scalability supporting operational excellence and guest satisfaction.

• Leadership: Provides executive leadership to IT teams manages resources and budgets and drives strategic initiatives in collaboration with senior stakeholders

  For all roles:

• Knowledge: Understanding of workplace policies and procedures / Familiarity with team collaboration tools and techniques.

• Skills: Strong time management and organizational skills

• Abilities: Ability to maintain reliable and consistent attendance / Capacity to be punctual and meet deadlines / Ability to collaborate effectively with colleagues and work as part of a team / Demonstrated professionalism in all interactions and tasks..

Requirements:

• A Bachelors degree in the field of Computer Science Information Systems or Electrical/Computer Engineering is required advanced degree (Masters) in Management MBA or related field a plus.

• Global perspective. Accustomed to doing business around the world and comfortable working with professionals with diverse cultural backgrounds. An understanding of project management methodologies and tools accompanied with creativity and innovative thinking to find solutions to complex problems that can balance short and long-term objectives.

• Excellent verbal and written communication skills with the ability to translate technical content for executive and non-technical audiences.

• Strong organizational and documentation skills including architecture diagrams as-built documentation and roadmap presentations.

• Global perspective; comfortable working across cultures and time zones with international teams partners and stakeholders.

• Experience implementing technology in support of cruise line or maritime operations is a significant plus.

• 12 years of progressive experience in enterprise network engineering and infrastructure with at least 5 years in a senior leadership role managing cross-functional or geographically distributed teams. Demonstrated experience in one or more of the following complex environments is highly desirable:

• Maritime / cruise line or other operationally demanding 247 network environments

• Multi-site or multi-brand global enterprise infrastructure Satellite and hybrid WAN connectivity in bandwidth-constrained environments

Travel: Less than 25% with shipboard travel likely

Work Conditions: Work primarily in a climate-controlled environment with minimal safety/health hazard potential.

Physical Demands:Work beyond normal business hours or on weekends may be required occasionally to support business needs projects or operations.

This position is classified as in-office. As an in-office role it requires employees to work from a designated Princess office Monday through Thursday each week. Employees may work from their homes on Fridays.

Princess provides comprehensive and innovative benefits to meet your needs including:

What You Can Expect

• Cruise and Travel Privileges forYou andYourFamily
• HealthBenefits
• 401(k)
• Employee Stock Purchase Plan
• Training & Professional Development
• Tuition& Professional CertificationReimbursement
• Rewards & Incentives

Our Culture Stronger Together

Our highest responsibility and top priorityiscompliance environmental protection and the health safety and well-being of our guests the people in the communities we touch and serve and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials Corporate VisionStatementand our Core Values at: anequal-opportunityemployer. All qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex (including pregnancy) sexual orientation or any other characteristic protected by applicable laws regulations and ordinances.

Americans with Disabilities Act (ADA)

Princess will provide reasonable accommodations with the application process upon your request asrequiredtocomply withapplicable laws. If you have a disability and requireassistancein this application process please contact.

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