Director, National Accounts Operational Excellence-Irvine, CA

Summary: The Director National Accounts Operational Excellence will lead operational execution and continuous improvement across National Accounts driving strategic initiatives aligned to business priorities. This role will identify complex issues develop actionable solutions and support decision-making through strong cross-functional partnership and stakeholder alignment. The position requires broad operational acumen executive communication skills and the ability to lead scalable end-to-end business processes in a matrixed environment.

Key Responsibilities:

• Lead continuous improvement initiatives that enhance efficiency scalability and operational effectiveness across National Accounts.
• Partner with cross-functional stakeholders to identify priorities resolve operational challenges and drive alignment through clear executive-level communication.
• Define and execute the National Accounts operational excellence roadmap in support of business objectives and strategic priorities.
• Lead process improvement and technology enhancement initiatives from discovery through implementation ensuring timely delivery and adoption.
• Serve as the primary operational lead for National Accounts data initiatives providing subject matter expertise and advocating for business needs within complex data frameworks and governance standards.
• Drive data optimization efforts that improve reporting decision-making customer experience and business performance.
• Translate business strategy into scalable repeatable processes that support effective execution across teams and functions.
• Partner across the organization to operationalize new programs pilots promotions and initiatives.
• Support emerging accounts and new business onboarding to enable smooth implementation reduce friction and drive early success.
• Manage ongoing support needs and escalations with cross-functional teams to ensure timely response issue resolution and business continuity.
• Identify document and prioritize operational requirements to enable strategic execution and continuous improvement.
• Streamline workflows and establish best practices that improve team effectiveness and business outcomes.
• Lead coach and develop direct reports fostering a culture of accountability collaboration and continuous improvement.

Qualifications :

• Bachelors degree required; advanced degree preferred.
• 10 years of relevant experience in operational excellence business operations data governance or a related field.
• Proven experience leading cross-functional teams and driving process improvement and operational execution in a complex matrixed organization.
• Strong understanding of data frameworks and operational reporting processes.
• Experience managing multiple priorities timelines and stakeholders with a focus on results and accountability.
• Strong leadership collaboration and proactive communication skills.
• Ability to identify operational risks resolve issues quickly and drive effective decision-making.
• Strong analytical and problem-solving skills with a continuous improvement mindset.

Additional Information :

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Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: 

• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location and we may ultimately pay more or less than the posted range. This range may be modified in the future. 
• We offer a comprehensive package of benefits including paid time off (vacation holidays sick) medical/dental/vision insurance and 401(k) to eligible employees.
• This job is eligible to participate in our long-term incentive programs. 

Note: No amount of pay is considered to be wages or compensation until such amount is earned vested and determinable. The amount and availability of any bonus commission incentive benefits or any other form of compensation and benefits that are allocable to a particular employee remains in the Companys sole and absolute discretion unless and until paid and may be modified at the Companys sole and absolute discretion consistent with applicable law.

AbbVie is an equal opportunity employer and is committed to operating with integrity driving innovation transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled. 

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Work :

No

Employment Type :

Full-time