Director, MSP Enablement

About Kaseya

Kaseya is the leading provider of AI-powered IT management and cybersecurity software serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage secure and automate their IT environments driving operational efficiency and long-term business success.

Backed by Insight Partners a leading global software investor Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide.

Founded in 2000 Kaseya has built a culture centered around innovation accountability and results. We are a high-growth high-performance organization that values individuals who are driven adaptable and committed to delivering exceptional outcomes for our customers and teammates alike.

At Kaseya success comes from embracing challenges moving with urgency and continuously raising the bar.

The Director Peer Enablement & Coaching is responsible for the global performance consistency and effectiveness of all coaching and peer pod enablement functions. This leader ensures that every member receives a high-impact framework-aligned experience through world-class coaching disciplined peer facilitation and measurable business outcomes.

This role oversees coaching strategy pod captain enablement framework adherence coaching quality pod health and operational accountability across all peer programs globally. The Director will drive scalable systems standards training and performance management to ensure consistent execution and measurable member success.

Define and operationalize the global coaching and peer enablement strategy across all programs and member groups

Establish standards for coaching excellence including scorecards KPIs accountability frameworks and performance benchmarks

Lead and develop coaching resources globally including facilitators Experts in Residence (EIRs) and peer captains

Build and scale onboarding training certification and ongoing development programs for peer captains and facilitators

Monitor and improve overall program and Pod Health performance including engagement attendance accountability KPI tracking and member outcomes

Drive consistency across coaching methodologies facilitation practices meeting structures and quarterly planning processes globally

Conduct quality reviews calibration initiatives and performance assessments to ensure coaching effectiveness and operational alignment

Partner cross-functionally to develop actionable coaching content workshops enablement resources and continuous improvement initiatives

7 years of experience in coaching enablement consulting facilitation community leadership or related operational leadership roles

Proven experience building and scaling enablement coaching or accountability-driven programs across distributed or global teams

Strong operational leadership skills with experience developing KPIs scorecards and performance management frameworks

Demonstrated ability to lead through change while maintaining alignment accountability and execution discipline

Excellent communication leadership and cross-functional collaboration skills

Experience leading peer group mastermind member-based or community-driven programs

Background in MSP SaaS technology services or recurring revenue business environments

Experience developing certification onboarding or facilitator training programs at scale

Strong analytical mindset with experience using data and member feedback to improve engagement retention and program effectiveness

Proven ability to build high-performing coaching or facilitator communities focused on measurable business outcomes

Experience managing global enablement or coaching operations across multiple regions or time zones

Familiarity with coaching frameworks facilitation methodologies and operational excellence best practices

Why Kaseya

Join a fast-growing company thats transforming the IT industry. At Kaseya youll have the opportunity to work with cutting-edge technology collaborate with a dynamic team and develop your career in a highimpact role.

Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race religion age ancestry gender sex sexual orientation national origin citizenship status physical or mental disability veteran status marital status or any other characteristic protected by applicable law.