Director, Member Solutions & Strategy Analytics, Marlborough, MA, Hillsboro, OR, Hybrid

Schedule

Mon - Fri: 8 AM - 5 PM (40 Hours)

What Youll Do

Job Summary:

The Director ofMember Solutions& Strategy Analyticsleadsthe delivery ofdata andanalytics capabilities thatdrive performance insights member-centric decision-making andexecution of enterprisestrategicinitiativesthrough trusted governed actionable insights. Therole partners closely withthe ChiefMember SolutionsandStrategy Officer (CMSSO)organizationandprovides thought leadership at the intersection of business and technologyto deliver actionable insights across products portfolios and enterprise role enables a data-driven culture by delivering scalable analytics standardized metrics and enterprise dashboards that support growth profitability and strategic a federated analytics model this roleensures business teamscanleveragegoverned enterprise data tools and analytics assetsto drive consistent trustedhigh-impact outcomes.

Essential Functions:

Reasonableaccommodationmay be made to enable individuals with disabilities to perform the essential functions.

• Partner withtheCMSSOorganizationtodesign and deliverdata andanalytics capabilities that measure performance across member solutions includinglending deposits investmentsand insurance providing insights intoproductadoptionutilization satisfaction pricing effectiveness and financial performance.

• Provide insights that inform portfolio performanceandproduct profitability growth opportunitiesmarketing effectiveness cross-sell and upsell strategies and product lifecycle decisions including identifying solutions to expandoptimize or retire.

• Develop analytics that measure cost-to-serveacrossproducts channels and member segments toidentifycost drivers and uncover opportunities to improve efficiency.

• Lead the development of enterprise dashboardsprovidingstandardized metrics and actionable insights related to member solutions performance and strategic priorities(CMSSO Lens) enabling anytime anywhere decision support for leadership.

• Develop analytics and dashboards that support enterprise strategic priorities program execution and enterprise project management (EPMO) oversight through standardized metrics and performance tracking.

• Ensure governed and trusted data assets supporting member solutionsandenterprise strategy analytics.

• Coordinatewithother enterprise data and analyticsteams to ensureanalytics capabilities are built on trusted data foundations and aligned with enterprise architecture and governance standards.

• Enable Member SolutionsandEnterpriseStrategystakeholdersto effectivelyleverageanalytics toolsandinsightsfor day-to-daybusiness performanceactionable insights enablingdaily decision-making and strategic planning.

• Lead mentor and develop analytics professionals while fostering a culture focused on collaboration trusted data reusable capabilities and measurable business outcomes.

What Youll Need

Education & Experience:

• Required Education: Bachelors degree in field relevant to role (or 4additionalyears of relevant experience in lieu of a degree)advanced degree preferred.

• Required Experience: 8 years of relevant experience 4 years as a People Leader.

Qualifications & Skills:

• 10 years of experience inbusiness analytics product analytics strategy analytics or enterprisedataandanalytics within financial services or regulated industries.

• Strong experience in customer/member solutions analytics including productand portfolioperformance.

• Proven ability to deliver insights on portfolio optimization profitability and growth strategy.

• Experience supporting enterprise strategy tracking and program performance (EPMO).

• Deep experience delivering enterprise dashboards and actionable insights using modern business intelligence platforms.

• Strong knowledge of modern BI and analytics tools( BI Tableau Looker ThoughtSpot).

• Experience working with enterprise data platforms and cloud-based analytics environments (e.g. Snowflake Databricks AWS Azure or GCP).

• Familiarity with AI-enabled analytics for personalization optimization and decision support.

• Ability to translate complex analytical findings into clear actionable insights for executive leadership and business stakeholders.

• Strong executive communication andcross-functionalstakeholder management skills across product strategy and technology teams.

• Proven ability to build and lead high-performing analytics teams within complex enterprise environment

What We Do

DCU is the largest credit union headquartered in New England serving more than one million members in all 50 states. With over 1700 team members we strive to make DCU a great place to work with an excellent work-life balance and a community that cares.

DCU is an equal opportunity employer and we value diversity inclusion and equity at our company. We evaluate qualified applicants without regard to race color religion age sex sexual orientation gender identity national origin disability veteran status and other legally protected characteristics.

If youre applying for a job and need a reasonable accommodation for any part of the employment process please send an email to and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.

DCU is not currently offering Visa transfer/ sponsorship for this position.

Expected Pay Range

$164000 - $197000