Director, Member Service
Job Location:
Lexington, KY - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Posting Description
DIRECTOR MEMBER SERVICE Credit Union is responsible for overseeing the day-to-day operation of the Contact Center including the Contact Center Representatives and the Virtual Teller Staff. This person is responsible for achieving established service and business objectives; educating developing coaching and training employees; initiating efficient systems and operations improvements; and providing outstanding service to MITFCU membership. This position will call for working closely with Branch Managers working on project teams and defining the level of service excellence expected for the entire organization.
The full job description is available here.
Job Requirements
REQUIRED: Bachelors degree; a minimum of seven years of contact center or support team management experience; proven successful record of staff management coaching and development; reliable and strong communication skills; and ability to interact as needed with CEO and executive management team to resolve complex member and/or account issues. PREFERRED: Credit union/bank experience; strong working knowledge of financial service Rules and Regulations.
6/22/2026
Required Experience:
Director
About Company
The MIT Media Lab is an interdisciplinary research lab that encourages the unconventional mixing and matching of seemingly disparate research areas.
