Director, Meetings & Event Services

At Jack Morton we design and buildhead-turning smile-inducing impact-driving brand experiences that redefine what experiential marketing can achieve. We help our clientsunlock the full value of experiencesby turning bold ideas into meaningful connections.

That takes a team thats bold curious and acts as one.We build on each others ideas challenge conventions and show up for one another every day. Here youll do your best work grow quickly and partner across clients disciplines and global teams to bring new ideas to life.

This is a place where curiosity drives whats next boldness raises the bar and every win is shared. Where ownership is expected egos are left at the door and the work reflects the passion and talent of the people behind it.

Experience without limitsin your work your growth and your impact.

The Director Meeting & Event Services is a leadership role responsible for driving operational excellence strategic delivery and compliant execution of meetings and events across regional and global markets.

This role leads multidisciplinary event management and operations teams ensuring best-in-class service delivery financial performance and client satisfaction. The Director provides strategic direction resource oversight and people leadership while remaining closely involved in the execution of complex meetings and events including corporate meetings conferences trade shows brand activations and experiential programs. The role oversees end-to-end meeting and event managementfrom planning and venue sourcing through registration logistics on-site delivery and post-event reconciliationwhile ensuring alignment with company standards client objectives and cross-functional stakeholders.

The ideal candidate is an experienced event operations leader with strong financial and operational acumen a client-centric mindset and a passion for building and leading high-performing teams in a fast-paced deadline-driven environment.

Key Responsibilities

Client & Business Leadership

• Strengthen and support long-term client relationship strategies across a diverse portfolio of accounts
• Participate in RFPs proposals pitches and client presentations
• Serve as a senior escalation point for client issues ensuring expectations SLAs and deliverables are met
• Analyze and report on KPIs operational performance and client satisfaction implementing corrective actions as needed
• Provide sales and business development support for non-healthcare meeting and event services

Operational Leadership & Delivery

• Provide strategic leadership and direction across meeting and event management teams
• Ensure consistent high-quality execution of all events delivered on time and on budget
• Oversee end-to-end event planning and fulfillment including venue sourcing logistics registration with Cvent travel AV and onsite execution
• Establish refine and enforce standard operating procedures workflows and best practices
• Drive process optimization efficiency improvements and adoption of global delivery standards templates and tools
• Lead capacity planning utilization reporting workload forecasting and resource allocation across monthly quarterly and annual horizons

Financial & Budget Oversight

• Own operational financial performance aligning staffing and delivery models with revenue and margin targets
• Approve and oversee event budgets cost controls and vendor spend including freelance and staffing costs
• Monitor job logs reconciliations and financial reporting accuracy
• Partner with Finance and Client Services on forecasting margin management and cost allocation
• Identify and implement cost efficiencies through improved sourcing strategies vendor partnerships and operational models

Team Leadership & Talent Development

• Lead coach and mentor event teams across regions
• Build and sustain a high-performing collaborative culture aligned with company values
• Partner with HR and Talent Management on recruitment onboarding training and succession planning
• Conduct regular performance reviews 1:1s development planning and skills assessments
• Oversee time tracking utilization holidays and scheduling for direct reports and broader teams

Tools Systems & Reporting

• Champion the effective use of event management and operational tools including Cvent and internal project management systems
• Ensure transparency and accuracy in reporting dashboards and operational metrics
• Support continuous improvement through data-driven insights and technology adoption

Qualifications & Experience

• Bachelors degree in Event Management Business or a related field (preferred)
• 810 years of experience in the meetings and events industry
• 5 years in leadership operational management or people management roles
• Proven ability to manage complex programs budgets and multi-disciplinary teams
• Strong financial acumen with experience overseeing budgets and P&L performance
• Advanced proficiency in Cvent and strong working knowledge of event and project management platforms
• Strong business judgment communication skills and ability to operate under tight deadlines

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***JOB SCAM ALERT***

We have recently become aware that individuals not associated with Jack Morton have fraudulently used our name and the names of some of our employees to solicit applications for fake jobs to conduct fake job interviews and to make fake job offers. Any request to schedule an interview and any bona fide offer of employment will only come from an authorized representative of Jack Morton with an email address@ or @ or @impact-xm. We will never require an applicant to provide credit card or banking information to cover any supposed advance costs.

If you have provided personal information in connection with a fake job offer or interview and you are concerned we suggest that you take appropriate action.

Jack Morton takes these activities very seriously and are taking appropriate steps to shut down this fraudulent activity.

We urge you to be careful when sharing your personal information and to be aware of scams involving fake job postings and job offers.