Director, Marketing Operations

Job Description

General Summary:

The Director Marketing Operations Promotional Materials Management will lead Vertexs centralized promotional materials operations function across all U.S. products and businesses. This role is responsible for the end-to-end operational management of promotional material review approval production distribution and lifecycle management ensuring efficient scalable and compliant execution.

This leader will operationalize and continuously improve the review committee SOP strengthen review committee practices across the organization and drive measurable improvement across people process and platform. The role will also oversee coordinator services including a team of five FTEs and serve as a key partner to Commercial Legal Regulatory Medical Compliance and external agencies.

The ideal candidate brings strong marketing operations leadership deep understanding of promotional review in a regulated environment and a proven ability to build scalable processes high-performing teams and effective cross-functional partnerships.

Key Duties and Responsibilities:

• Lead the end-to-end operational model for promotional material review approval production distribution and lifecycle management across all U.S. business units.
• Operationalize maintain and enhance the review committee SOP governance workflows and standards.
• Drive continuous improvement initiatives across people process and platform to improve cycle time quality transparency and stakeholder experience.
• Develop and track key performance indicators metrics and reporting to assess operational health throughput compliance and service performance.
• Oversee intake routing prioritization tracking and archival of promotional materials through the review process.
• Build and scale marketing operations capabilities that support current business needs and future organizational growth.
• Lead coach and develop a team of five FTEs and two contractors providing coordinator services and operational support.
• Establish clear roles service expectations and development priorities to ensure high-quality execution and strong partnership with the business.
• Partner closely with Commercial Legal Regulatory Medical Compliance and other stakeholders to drive role clarity alignment and effective decision-making.
• Recommend and implement strategies that reduce barriers streamline workflows and support timely response to market needs while maintaining compliance.
• Support launch planning and execution by owning marketing operations timelines processes and readiness activities related to promotional materials.
• Establish and manage relationships with external agencies and vendors involved in the review committee process; drive best practices performance and cost efficiency.
• Oversee processes and systems supporting distribution of promotional materials to the field including inventory tracking monitoring and management.
• Lead through change effectively creating clarity engagement and accountability in a dynamic environment.

Knowledge and Skills:

• Significant experience in marketing operations commercial operations promotional review or related functions within the biopharmaceutical pharmaceutical or healthcare industry
• Demonstrated experience leading teams and operational service models in a complex matrixed environment
• Deep understanding of promotional material review processes and cross-functional review committee operations in a regulated environment
• Experience building implementing and improving SOP-driven processes workflows and governance models
• Proven ability to lead continuous improvement and change management initiatives across people process and technology
• Strong experience developing metrics dashboards and reporting to drive operational performance and decision-making
• Excellent collaboration communication and stakeholder management skills

Education and Experience:

• Bachelors degree in business marketing or management or relevant discipline
• Typically requires 8-10 years related experience in the Pharmaceutical industry and 3 years of supervisory/management experience or the equivalent combination of education and experience

At Vertex we embrace continuous learning and encourage employees to stay informed on advances in AI technology automation and industry trends. We seek talent who bring an external perspective demonstrate curiosity and sound judgment and thoughtfully adopt new capabilities that improve decision-making drive innovation increase efficiency and help deliver better outcomes for patients.

Pay Range:

Disclosure Statement:

Flex Designation:

Flex Eligibility Status:

In this Hybrid-Eligible role you can choose to be designated as:
1. Hybrid: work remotely up to two days per week; or select
2. On-Site: work five days per week on-site with ad hoc flexibility.

Note: The Flex status for this position is subject to Vertexs Policy on Flex @ Vertex Program and may be changed at any time.

#LI-Hybrid

Company Information

Vertex is a global biotechnology company that invests in scientific innovation.

Vertex is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a persons race color sex gender identity or expression age religion national origin ancestry ethnicity disability veteran status genetic information sexual orientation marital status or any characteristic protected under applicable law. Vertex is an E-Verify Employer in the United States. Vertex will make reasonable accommodations for qualified individuals with known disabilities in accordance with applicable law.

Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should make a request to the recruiter or hiring manager or contact Talent Acquisition at