Director, Lifecycle Marketing

Caribou is seeking an experienced Lifecycle Marketing Director to own and reimagine how we engage customers across the entire journey from first interaction through conversion reactivation and post-funded advocacy.

This is a high-impact role with broad ownership and influence. Youll set the strategy for how Caribou communicates with customers across channels using data and experimentation while leveraging AI where it can make communications more personalized and effective. Youll help build a more intelligent personalized communications experience one that makes refinancing easier for customers while driving meaningful growth for Caribou.

Youll operate as both a strategist and a builder setting the vision while staying close enough to the work to turn it into reality. Youll partner closely with leaders across Marketing Product Sales & Operations and Analytics & Data Science to shape how customers experience Caribou and build Lifecycle into a measurable growth engine.

• Own the Lifecycle strategy and communications journey. Set the end-to-end strategy for how Caribou communicates with customers across email SMS and call scripting from pre-submission through conversion reactivation and post-funded advocacy. Continuously identify gaps and opportunities and maintain a clear up-to-date communications architecture.
• Build a sophisticated communications segmentation and personalization strategy. Define how customers are segmented and targeted for Lifecycle communications based on behavior lead source intent Lifecycle stage and other relevant signals to make every interaction increasingly relevant and effective.
• Drive measurable conversion and growth. Partner closely with Performance Marketing Brand Product Sales & Operations and Analytics & Data Science to improve the customer journey and deliver measurable conversion lift across the funnel.
• Help shape how AI supports the customer journey. Represent Lifecycle Marketing in cross-functional planning for AI-driven customer decisioning ensuring communications strategy informs how and when customers are engaged as these capabilities mature.
• Leverage AI within Lifecycle execution. Apply AI to content generation creative personalization campaign optimization and other Lifecycle workflows to increase the quality speed and personalization of customer communications.
• Set a rigorous experimentation and measurement agenda. Partner with Analytics to establish testing and measurement frameworks including holdout-based incrementality testing that clearly demonstrate the impact of Lifecycle programs on conversion and business outcomes.
• Build for operational excellence and scale. Own Lifecycle marketing platforms and vendor relationships establish strong processes and governance and ensure high-quality execution and deliverability as the program grows.
• Ensure communications are compliant by design. Partner closely with Legal and Compliance to establish appropriate review and governance for customer-facing communications particularly as personalization and AI-driven decisioning increase the scale and complexity of customer engagement.
• Lead and develop the Lifecycle team. Manage and develop the Lifecycle Marketing Operations Manager while building a high-performing function that combines strategic thinking analytical rigor and exceptional execution.

• 10 years of experience in Lifecycle CRM or retention marketing with meaningful ownership of communications strategy communications segmentation and customer journeys at scale not just campaign execution.
• Deep hands-on expertise with marketing automation platforms and the technical fluency to understand how sophisticated Lifecycle programs are built and executed. Experience with Braze is strongly preferred; SendGrid Iterable or similar platforms are also relevant.
• A demonstrated track record of driving measurable conversion lift through Lifecycle programs with a strong understanding of how communications influence customer behavior across the funnel.
• Highly analytical and experimentation-driven. Youre comfortable with cohort analysis funnel performance incrementality testing and connecting Lifecycle performance to revenue and business outcomes.
• Experience using AI to improve marketing execution including content development personalization campaign optimization or other applications that improve the quality and scale of customer communications.
• A strong cross-functional leader. Youve partnered closely with Product Sales Operations and Analytics/Data Science teams and can influence priorities negotiate tradeoffs and drive shared outcomes as a peer.
• Experience connecting marketing and human-assisted customer journeys including communications across digital and sales/contact-center channels and the handoffs between them.
• A strategic thinker who is equally comfortable getting into the details. You can set a long-term vision while digging into segmentation logic campaign performance or platform capabilities when the work demands it.
• A strong people leader with experience managing and developing high-performing team members.
• Experience in a regulated or compliance-sensitive industry such as financial services lending healthcare or insurance is a strong plus.

Location

Candidates are welcome to work remotely from the states of AZ CO DC IL MD TX and VA with a preference for the Chicago IL Denver CO or Phoenix AZ areas. Caribou does provide the option to work in-office or hybrid from our Denver CO or Chandler AZ offices. We may consider remote candidates in CA FL MA NY OR WA and WI subject to additional approval. Eligibility by state is subject to change.

Everyone at Caribou is a valued team member. Our compensation and benefits package includes:

• Competitive compensation: $160k-$195k
• Eligible for annual performance-based incentive
• Equity options
• 401(k) retirement plan
• Generous paid time off including Flexible Time Off (FTO) for all employees and 100% paid parental leave for all parents
• Exceptional benefits including highly subsidized medical dental and vision plans and fully company-paid mental health disability and basic life insurance
• Optional benefits to suit your individual circumstances such as HSAs (with Caribou HSA contributions) FSAs supplemental life and health legal and pet insurance
• Up to $1000 per year for eligible professional development expenses
• Employee referral program