Director, IT Field Services USA

The Director IT Field Services USA will serve as the premier IT leader for the USA area acting as the single point of contact for the assigned Area Vice Presidents (AVPs) and leading a dedicated team of multiple Regional IT Managers. Interacting closely with the AVP and their designees this role ensures all technical goals are met or exceeded by providing best-in-class IT leadership and support across the region.

This position requires a deep understanding of business functions and their corresponding IT services across both infrastructure and applications to support day-to-day technical needs. The Director is a highly communicative relationship builder with a profound knowledge of how technologies come together to service the business. Not afraid to take on technical and administrative tasks to deliver results this leader understands business priorities and adeptly aligns technical efforts to match them.

Reporting to the Senior Director IT Field Support you will ensure that service delivery and support processes consistently meet high stakeholder expectations in an effective and cost-efficient manner. You will oversee a distributed team of direct reports facilitating defining and designing technology solutions focused on business value through IT best practicesincluding mapping business processes translating business requirements into technical specifications and utilizing Agile methodologies.

Beyond possessing an uncompromising commitment to serving the AVPs best interests this role requires deep technical expertise strong people management skills and proven experience in strategic and tactical Information Technology planning. As an expert in collaboration you will foster positive business relationships to meet all levels of IT service demands translating complex IT concepts for both technical and non-technical staff at all levels. Ultimately the Director will be the voice of reason and calm between the business and IT analyzing problems and proposing innovative solutions amid changing technology and priorities.

Key Responsibilities

• Team Leadership: Directly manage mentor and develop a team of multiple Regional IT Managers across the USA area ensuring high team performance consistent service delivery and professional growth.
• Strategic Partnership: Partner closely with the AVP to coordinate and prioritize all technical requests including applications infrastructure M&A integrations and facility needs.
• Regional Leadership: Lead the USA area IT operations developing a deep knowledge of the business region and cultivating positive relationships horizontally and vertically.
• Business Alignment: Work closely with the Senior Director IT Field Support and IT Manager Enterprise Applications Architecture to confer determine and agree on the AVPs technology needs ensuring solutions advance business performance and meet mission objectives.
• Relationship Management: Utilize strong business acumen to manage relationships with business stakeholders senior management and fellow IT Directors.
• Requirements Gathering: Determine AVP requirements and recommend modifications for operational applications and systems to optimize regional performance.
• Tiered Support & Escalation: Direct and guide Regional IT Managers regarding all Tier I II and III support issues escalating to the IT Director Service Support when necessary.
• Innovation & Trends: Remain creative and innovative maintaining strong knowledge and awareness of IT industry trends and digital advances to identify new opportunities and address business needs.
• Problem Resolution: Actively solve customer challenges to produce effective efficient and scalable technical solutions.
• Communications: Assist in managing the IT departmental communications function with the AVP to ensure total transparency and alignment.
• Additional Duties: Perform other duties and special projects as assigned to support the organizations evolving needs.

Knowledge Skills Abilities and Competencies

• Education: Bachelors degree in IT Business Management or equivalent executive leadership experience.
• Experience: 10 years of progressive IT experience with at least 3 years in a senior leadership role managing multi-region teams.
• Industry Knowledge: Direct experience in heavy industry logistics waste management environmental services or multi-site industrial operations is strongly preferred.
• Travel: Willingness to travel up to 3040% across the US to engage directly with Regional Managers visit key sites and maintain a visible presence.

Skills & Competencies

• People Management: Proven ability to lead coach and empower a team of management-level direct reports across a wide geographic area.
• Strategic Execution: Excellent understanding of the organizations goals and objectives with the ability to interpret business information into documents used to onboard prioritize and deliver projects (idea documents business cases value plans).
• Matrix Management: Excellent ability to manage resources and lead effectively within a cross-functional matrixed and team-oriented environment.
• Subject Matter Expertise: Deep knowledge of technology trends relating to software applications specifically utilized in the waste industry.
• Negotiation & Advocacy: Expert at negotiating business needs and priorities with key stakeholders while ensuring value optimization and continuous improvement.
• Communication: Strong ability to conduct meetings train and educate business stakeholders. Must be user-focused and dedicated to fostering excellent customer relations.
• Analytical Thinking: Excellent problem-solving and analytical skills with a self-starter mentality and robust organizational capabilities.
• Adaptability: Willingness and capability to thrive in a fast-paced constantly changing environment always striving for continuous governance and process improvements.

We thank you for your interest. Only those selected for an interview will be contacted.

GFL is committed to equal opportunity for all without regard to race religion color national origin citizenship sex sexual orientation gender identity age veteran status disability genetic information or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position please contact

Please note that GFL does not provide visa sponsorshipfor this position. Valid work authorization in the country where the job is located is candidates will be required to provide valid documentation confirming their eligibility to work in the country where the job is located prior to their start date.

This hiring process may utilize machine-based systems to assist in screening and assessing applicants. Final selection decisions are made by our recruitment team.