Director, Internal Sales Desk

The Director Internal Sales Desk is a senior sales leader responsible for building and leading a high-performing Sales Desk that drives distribution growth and delivers consistent high-quality presales support.

This role oversees both Internal Wholesalers and Sales Support Specialists ensuring a balanced model of proactive sales engagement and efficient service delivery across thepresaleslifecycle. The Director translates strategy into execution develops talent and drives continuous improvement in sales effectiveness service quality and operational performance. The position offers a sales based incentive with base salary and opportunities for performance bonuses in the all in target compensation range of $150000 to $160000 plus benefits.

Key Accountabilities

• Lead and develop a high-performing multi-tiered Sales Desk team
• Align Sales Desk priorities with distribution strategy and business goals
• Drive sales opportunity development and conversion outcomes
• Deliver efficient scalable and high-quality presales support
• Establish disciplined operations service standards and performance management
• Contribute to distribution leadership and cross-functional initiatives

Position Responsibilities:

Leadership & Team Development

• Lead coach and develop Internal Wholesalers and Sales Support Specialists with clear roles expectations and performance outcomes

• Builda strong teamculture focused on accountability collaboration and continuous improvement

• Implement targeted development programs to strengthen sales capabilities and technical/serviceexpertise

• Establish clear career pathways and succession planning across roles

Sales Execution & Opportunity Management

• Translate distribution strategy into actionable Sales Desk plans and priorities

• Drive proactive sales activity opportunity identification and pipeline development

• Provide oversight on complex cases proposals and engagement strategies

• Optimizecollaboration between Internal Wholesalers (sales development) and Sales Support Specialists (case execution) to improve conversion and client experience

Sales Support and Service Delivery

• Oversee end-to-end presales support including inbound inquiries case coordination illustrations and product support

• Establish and manage service levels response standards and quality expectations for all support activities

• Ensure consistentaccurate and professional interactions with internal and external stakeholders

• Manage workflow capacity and case distribution to support high-volume activity efficiently

• Monitor service metrics (e.g. turnaround time quality responsiveness) and drive continuous improvement

Organizational Leadership & Governance

• Serve as a key member of the Distribution Management team and Sales Leadership forums.
• Contribute to enterprise planning decision-making and cross-functional initiatives.
• Act as a trusted advisor to senior leaders on Sales Desk capabilities and performance.

Operational Excellence

• Oversee daily Sales Desk operations across sales execution and service delivery

• Define andoptimizestaffing models workflows and resource allocation

• Implement performance metrics and reporting across sales and service functions

• Drive improvements in tools systems and processes to increase efficiency and scalability

Subject Matter Expertise & Stakeholder Partnership

• Partner with Sales Product and Distribution leaders to align priorities and execution

• Act as a key liaison between field sales and internal support teams

• Provide insights to inform business planning process improvements and system enhancements

• Contribute to distribution strategy planning and leadership forums

Communication & Enablement

• Ensure clear consistent communication across Sales Desk and stakeholders

• Lead training on sales campaigns product updates tools and processes

• Equip teams with the knowledge resources and messaging needed to perform effectively

Required Qualifications:

• Bachelors degree or equivalent combination of education and business experience.
• 5 years of progressive management and sales leadership experience.
• Life and Annuities experience preferred
• Required licenses: Life & Health.
• 7 years of experience in insurance financial services or a closely related distribution environment.
• Demonstrated experience leading cross-functional initiatives and managing complex priorities

Competencies

• Sales leadership and execution

• Talent development and performance management

• Service operations and process optimization

• Business acumen and analytical thinking

• Stakeholder influence and collaboration

• Change leadership and continuous improvement

• Strong communicationand decision-making

When you join our team:

• Well empower you to learn and grow the career you want.
• Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team well support you in shaping the future you want to see.

#LI-JH

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .

Referenced Salary Location

Salary range is expected to be between

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions geography and relevant job-related factors such as knowledge skills qualifications experience and education/training. If you are applying for this role outside of the primary location please contact for the salary range for your location.

Manulife/John Hancock offers eligible employees a wide array of customizable benefits including health dental mental health vision short- and long-term disability life and AD&D insurance coverage adoption/surrogacy and wellness benefits and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays 3 personal days 150 hours of vacation and 40 hours of sick time (or more where required by law) each year and we offer the full range of statutory leaves of absence.

We use data and analytics technologies such as artificial intelligence (AI) and automated processing tools to analyze and process the information you provide to us or third parties in the application process. For more information please refer to our personal information collection statement.

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