Director, Global Order-to-Cash Transformation

Anthropics mission is to create reliable interpretable and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers engineers policy experts and business leaders working together to build beneficial AI systems.

Were looking for an operational leader to partner with engineering finance and accounting operational leaders to transform Anthropics global order-to-cash (O2C) function. Our business is scaling faster than the processes and systems that support it across direct enterprise contracts consumption-based commercial models and third-party cloud marketplaces. This role is a key partner with the end-to-end redesign: how orders are structured and provisioned how transactions flow through our systems how revenue is billed and recognized and how all of it stays controlled and auditable as volume compounds.

This is a builders role with a broad remit. Youll help set the multi-year Global O2C roadmap and then manage the critical aspects such as designing front-to-back processes standing up automation and AI-driven tooling where manual work doesnt scale. Facilitating programs that cut across Finance Go-to-Market Legal Accounting Tax and Engineering.

If youre energized by ambiguous high-consequence operational problems at a company at the forefront of AI development wed like to hear from you.

• Be a key contributor to the vision roadmap and execution of Anthropics global order-to-cash transformation spanning order management provisioning billing invoicing collections and revenue recognition
• Assess the current state end-to-end identify the structural constraints on scale and sequence a prioritized program of work with clear milestones owners and measurable outcomes
• Build the operating metrics and reporting that make O2C performance legible to leadership cycle times error and rework rates touchless transaction rates revenue leakage and cost to serve
• Serve as the senior operational voice in commercial and pricing workflows translating what the business wants to sell into what we can actually transact bill and recognize

• Design scalable controlled processes from the ground up applying structured process design and continuous improvement methodology rather than incremental patching
• Standardize and harmonize O2C processes globally across regions entities channels and business models eliminating the one-off exception handling that accumulates in high-growth environments
• Establish clear operating rhythms escalation paths and service levels across the quote-to-cash lifecycle with documentation that holds up as the team and transaction volume grow
• Build the operational infrastructure that lets the function absorb order-of-magnitude growth without a proportional increase in headcount
• Build compliance monitoring into the systems including SOX controls themselves so that controls scale with volume rather than headcount

• Help drive the O2C systems architecture and roadmap in partnership with O2C Leadership Engineering and GTM Systems defining requirements prioritizing investment and holding the line on scalable solutions over point fixes
• Deploy AI and automation to drive real leverage across the function automated exception handling and reconciliation self-service reporting and anomaly detection and continuous rather than sample-based control monitoring
• Lead global automation strategy and evaluation across billing contracting and ERP platforms and drive the implementations and migrations that follow

• Drive alignment and results across Revenue Accounting Deal Desk GTM Systems Sales Operations Legal Tax Treasury and Engineering influencing outcomes without relying on direct authority
• Partner with high-performing operations teams setting standards developing talent and scaling capacity through a mix of employees contractors and partners
• Communicate progress trade-offs risks and decisions crisply to executive stakeholders and surface issues early with a recommended path forward

• 10 years of progressive experience leading operational transformations within Revenue Operations Billing Operations or other finance operational teams at high-growth SaaS/technology companies including experience leading cross-functionally
• Expert understanding of process design cross-functional project management and scaling systems including using AI to drive automation reporting and compliance
• Project management certification (PMP) or Lean Six Sigma Black Belt
• Expert understanding of quote-to-cash processes for SaaS covering both subscription and consumption-based business models across B2B products
• Extensive experience with contracting systems billing platforms and ERP systems (e.g. Salesforce Stripe NetSuite Oracle Workday Financials Zuora)
• A proven track record leading large-scale strategic and automation initiatives end-to-end from business case through implementation and adoption
• Experience building and developing operations teams
• Bachelors degree in Accounting Finance Business Engineering or a related field

• Experience serving both B2C and B2B customers; especially with consumption-based subscription billing models through to collections
• Experience with go-to-market deal desk and revenue operations organizations
• Experience designing and implementing processes with robust internal controls segregation of duties frameworks and flow of financial transactions in high-growth environments
• Understanding of AI industry business models and enterprise customer needs

Minimum education: Bachelors degree or an equivalent combination of education training and/or experience

Required field of study:A field relevant to the role as demonstrated through coursework training or professional experience

Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position

Location-based hybrid policy: Currently we expect all staff to be in one of our offices at least 25% of the time. However some roles may require more time in our offices.

Visa sponsorship:We do sponsor visas! However we arent able to successfully sponsor visas for every role and every candidate. But if we make you an offer we will make every reasonable effort to get you a visa and we retain an immigration lawyer to help with this.

We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy so we urge you not to exclude yourself prematurely and to submit an application if youre interested in this work. We think AI systems like the ones were building have enormous social and ethical implications. We think this makes representation even more important and we strive to include a range of diverse perspectives on our team.

Your safety matters to us. To protect yourself from potential scams remember that Anthropic recruiters only contact you some cases we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money fees or banking information before your first day. If youre ever unsure about a communication dont click any linksvisit for confirmed position openings.

We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact advancing our long-term goals of steerable trustworthy AI rather than work on smaller and more specific puzzles. We view AI research as an empirical science which has as much in common with physics and biology as with traditional efforts in computer science. Were an extremely collaborative group and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such we greatly value communication skills.

The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic including: GPT-3 Circuit-Based Interpretability Multimodal Neurons Scaling Laws AI & Compute Concrete Problems in AI Safety and Learning from Human Preferences.

Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits optional equity donation matching generous vacation and parental leave flexible working hours and a lovely office space in which to collaborate with colleagues. Guidance on Candidates AI Usage:Learn aboutour policy for using AI in our application process.