Director, Global I2P Operations
Job Location:
Charlotte, NC - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23000 employees operating in over 150 countries Xylem is at the forefront of addressing the worlds most critical water challenges. We invite passionate individuals to join our team dedicated to exceeding customer expectations through innovative and sustainable solutions.
The Director Global Invoice-to-Pay (I2P) Operations is a critical leadership role responsible for delivering world-class end-to-end I2P and Vendor Master Data (VMD) operations at a global scale. This role drives operational excellence scalability and service performance across a complex multi-region environment.
Youll play a pivotal role in embedding change into daily operations ensuring that global I2P processes are not only designed for the future but successfully delivered and sustained at scale.
What Youll Do
Lead a high-performing global organization operating within a hybrid delivery model (captive and outsourced) ensuring consistent efficient and high-quality service delivery
Partner with Global Process Management and Transformation teams to bring strategy to life translating process and system design into seamless operational execution
Own the successful rollout of transformation initiatives ensuring strong operational readiness effective adoption and sustained performance post-implementation
Drive continuous improvement across service delivery enhancing productivity quality cost efficiency and working capital outcomes
This role will be based in our Charlotte NC office operating on a hybrid schedule with in-office presence three days per week.
1. Operations & Service Delivery
Own global I2P and VMD performance (SLA quality cycle time cost)
Lead a complex global multi-region organization across diverse business units and delivery environments
Ensure standardized scalable process execution across all geographies
Drive continuous improvement in productivity service quality and efficiency
2. Change Execution & Operational Readiness
Serve as the primary operations lead for I2P transformation initiatives (ERP Coupa automation)
Partner with Global Process Management and Transformation to operationalize new processes systems and service models
Ensure operational readiness (impact assessments resource planning cutover execution)
Drive adoption through structured communication training and performance management
Own post-deployment stabilization and ensure sustained service performance
3. Service Delivery Model & Vendor Governance
Execute and optimize the global I2P delivery model (captive outsourced)
Own performance of external service providers (SLA adherence governance continuous improvement)
Drive accountability to contractual commitments and business outcomes
4. Financial Performance & Controls
Own operational performance (cost efficiency productivity scalability)
Own development publication and presentation of global I2P performance metrics
Support working capital optimization through disciplined invoice and payment execution
Monitor KPIs and lead corrective action on performance gaps
Ensure a strong global control environment (SOX audit regulatory compliance)
Partner with Controllership to proactively manage risk and remediate audit findings
5. Stakeholder & Governance Leadership
Build strong partnerships across Finance Procurement and Controllership
Lead governance forums (MBRs QBRs) with clear performance insights and actions
6. People & Culture
Build and lead a high-performing global organization
Develop leadership capability and succession pipeline
Foster a culture of accountability collaboration and continuous improvement
Champion Xylem values: Empowered to Lead Accountable to Deliver Inspired to Innovate
Qualifications
Required
Bachelors degree in Accounting Finance or related field
10 years of experience in I2P / P2P operations including global leadership roles
Experience leading global shared services / GBS in hybrid delivery models (captive outsourced)
Proven track record supporting large-scale transformation (ERP automation operating model changes)
Strong knowledge of SOX audit and financial controls
Demonstrated ability to drive operational excellence and scalable service delivery
Strong analytical problem-solving and data-driven decision-making skills
Excellent stakeholder management and executive communication skills
Preferred
Experience with SAP S/4HANA Coupa and invoice automation technologies
Lean / Six Sigma or continuous improvement certification
Experience in digital transformation (automation AI-enabled processes)
Travel
Ability to travel globally (25%)
The estimated salary range for this position is $165000 to $175000 plus pay is dependent on multiple factors such as skills experience and work location and is not typically at the top of the range. At Xylem we offer a competitive compensation package with a generous benefit package including Medical Dental Vision plans 401(k) with company contribution paid time off paid parental leave and tuition reimbursement.
Why Xylem
We believe in supporting our employees both professionally and personally. Our benefits include:
Paid parental leave maternity support and fertility benefits
Flexibility and hybrid work options where applicable
Health dental and vision insurance from day one
Emotional health and wellness programs and Volunteer program (Watermark)
Paid time off (PTO)/Flexible time off (FTO) and paid holidays
Career development advancement tuition reimbursement and student loan forgiveness
Generous retirement savings plan with company contribution
Employee recognition and discount programs
Ready to grow your career while making a difference Join a team that values your skills supports your development and empowers you to help solve global water challenges.
#LI-RR1
#LI-Hybrid
Join the global Xylem team to be a part of innovative technology solutions transforming water usage conservation and re-use. Our products impact public utilities industrial sectors residential areas and commercial buildings with a commitment to providing smart metering network technologies and advanced analytics for water electric and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.
At Xylem youll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program Xylem Watermark. We prioritize our employees well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace Xylem fosters an inclusive environment free from discrimination or harassment.
Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylems transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation
Required Experience:
Director
About Company
Discover Flygt's innovative submersible pump solutions for various applications, including wastewater, mining, and more. As a leading manufacturer of submersible pumps, Flygt offers reliable and efficient products for your pumping needs. Learn more at Xylem US.
