Director, Global Business Systems & Processes, Global Customer Solutions, MedTech Supply Chain

At Johnson & Johnsonwe believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are smarter and less invasive andsolutions are our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for more at

As guided by Our Credo Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Supply Chain Deliver

Job Sub Function:

Deliver Excellence

Job Category:

Professional

All Job Posting Locations:

Raritan New Jersey United States of America

Job Description:

Johnson & Johnson MedTech Supply Chain is recruiting for a Director Global Business Systems & Processes located in the United States.

Fueled by innovation at the intersection of biology and technology were developing the next generation of smarter less invasive more personalized treatments. Your work will help patients on their journey to wellness. Learn more at hiring a systems-and-processes leader who will own the end-to-end business systems strategy for Customer Solutions globally from CRM case management and EDI/API to automation and GenAI. Youll define the architecture and roadmap lead large-scale implementations and ensure systems and processes deliver a seamless customer experience for MedTech. This is a hands-on delivery role that blends technical judgment commercial partnership and people leadership.

In addition this role serves as the global process owner for Customer Solutions defining and governing end-to-end process standards taxonomy and ways of working to ensure consistency scalability and compliance across regions.

• Own and govern end-to-end Customer Solutions processes globally define process taxonomy standards and design principles to ensure harmonization across regions and platforms.
• Define and own the target architecture and aligned end-to-end process models ensuring systems and processes are designed as an integrated scalable operating model.
• Define multi-year roadmap for Global Business Systems; translate business priorities into a clear delivery plan.
• Lead vendor selection contract governance and integration strategy for core platforms; partner with Procurement and Legal on commercial terms that support scale and flexibility.
• Operate release and change governance aligned with global process governance frameworks ensuring process changes are standardized documented and deployed consistently across regions by managing testing cutovers rollback and hypercare to ensure low-risk deployments across regions.
• Lead the deployment and adoption of standardized processes including documentation training and performance tracking to ensure consistent execution and measurable outcomes.
• Drive continuous improvement of global processes using data automation and AI identifying opportunities to simplify workflows and eliminate non-value-added activities.
• Manage the global EDI/API program and platform health ensure stable operations across thousands of customer connections and lead remediation for complex issues.
• Drive digital adoption campaigns (order automation portal EDI) in partnership with Commercial and regional teams to increase self-service and reduce manual touchpoints.
• Partner with Global CX Regional CX and Commercial teams to ensure design and that new customer-facing solutions meet minimum experience criteria.
• Collaborate on pilots and new solution criteria; own measures of success for pilots and scale decisions.
• Ensure data integrity across systems; partner with IT and Data Governance to meet compliance and regulatory requirements.
• Build coach and scale a delivery organization: set objectives manage 30-person organization and ensure clear roles priorities and capability development.

• Bachelors degree required; advanced degree preferred.

• 12 years of experience delivering enterprise systems and process transformations (CRM case management EDI/API or similar).
• Strong track record leading global multi functional delivery teams and managing third-party vendors.
• Hands-on experience with integrations APIs/EDI middleware and release governance.
• Experience operating digital customer engagement platforms (portal order automation) and driving adoption campaigns.
• Demonstrated ability to partner with Commercial Product translate customer and employee personas requirements into system capabilities.
• Demonstrable experience in data integrity master data practices and compliance for multi-country operations.
• Strong team member influence commercial savvy and experience leading professional-level resources.

• Experience in global process ownership process standardization and governance models across multi-region operations
• Practical experience with Microsoft Dynamics Genesys SAP or comparable enterprise platforms.
• Experience running large EDI footprints (thousands of connections) and complex customer integrations.
• Background in regulated environments (healthcare / life sciences) and familiarity with relevant compliance frameworks.
• Prior exposure to automation/GenAI pilots and pragmatic scaling of intelligent automation.
• Experience with NA Deliver solutions landscape franchise business processes or planning/financial processes is a plus.

• Language requirements: English required; other languages a plus depending on location.
• Travel: Approximately 10% globally (may vary by program needs; occasionally up to 20%).
• Reporting: Reports to Senior Director Global Customer Solutions Excellence.
• Scope: Global.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity age national origin disability protected veteran status or other characteristics protected by federal state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants needs. If you are an individual with a disability and would like to request an accommodation external applicants please contact us via internal employees contact AskGS to be directed to your accommodation resource.

Required Skills:

Preferred Skills:

Analytical Reasoning Cross-Functional Collaboration Demand Forecasting Distribution Management Distribution Resource Planning (DRP) Financial Competence Leadership Lean Supply Chain Management Operational Excellence Order Management Organizing Process Optimization Procurement Policies Strategic Supply Chain Management Tactical Planning Technical Credibility Volatility Uncertainty Complexity and Ambiguity (VUCA) Readiness

The anticipated base pay range for this position is :

$150000.00 - $258750.00

Additional Description for Pay Transparency:

Subject to the terms of their respective plans employees are eligible to participate in the Companys consolidated retirement plan (pension) and savings plan (401(k)).

This position is eligible to participate in the Companys long-term incentive program.

Subject to the terms of their respective policies and date of hire employees are eligible for the following time off benefits:

Vacation 120 hours per calendar year

Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado 48 hours per calendar year; for employees who reside in the State of Washington 56 hours per calendar year

Holiday pay including Floating Holidays 13 days per calendar year

Work Personal and Family Time - up to 40 hours per calendar year

Parental Leave 480 hours within one year of the birth/adoption/foster care of a child

Bereavement Leave 240 hours for an immediate family member: 40 hours for an extended family member per calendar year

Caregiver Leave 80 hours in a 52-week rolling period10 days

Volunteer Leave 32 hours per calendar year

Military Spouse Time-Off 80 hours per calendar year

For additional general information on Company benefits please go to: - Experience:

Director