Director External Communications Merchant Solutions

Calling all innovators - find your future at Fiserv.

Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day - quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.

Job Title

About your role:

As Director of External Communications you will be responsible for external communication strategies for Merchant Solutions to strengthen how Fiserv is represented to external audiences across business media and industry channels. You will partner with senior leaders marketing legal and business teams to develop clear timely and credible messaging that supports reputation business priorities and market visibility.

What youll do:

• Lead the strategy planning and execution of external communications programs that support business priorities corporate reputation and market awareness
• Partner with business leaders marketing legal and cross-functional stakeholders to develop messaging communication plans and media strategies for key initiatives
• Write edit and review press releases media materials executive messaging talking points statements and other external communications content
• Manage proactive and reactive communications related to product announcements business milestones thought leadership issues management and industry events
• Build and maintain media relations strategies that increase relevant coverage support business objectives and protect message consistency
• Manage and develop a team set priorities provide coaching and drive high-quality execution across communications deliverables
• Establish communications goals measurement approaches and reporting to evaluate program performance and improve outcomes
• Guide message governance review processes and stakeholder alignment to ensure communications are accurate timely and aligned to the Fiserv brand voice

Experience youll need to have:

• 8 years of experience in external communications public relations media relations corporate communications or a related field
• Experience creating communication strategies media plans writing and editing press releases media material and messaging for business initiatives in complex organizations
• Experience partnering with senior leaders and cross-functional stakeholders to manage reputation issues and external visibility
• Experience using measurable communication methods including media performance analysis engagement metrics and reporting
• Bachelors degree

Experience that would be great to have:

• Experience in payments financial services fintech or a regulated industry
• Experience supporting executive visibility thought leadership or business-to-business communication programs
• Experience with crisis communications issues management or communications in a publicly visible environment
• Masters degree in Communications Public Relations Business or a related field

How youll work:

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
• This role requires use of a computer and audio equipment.

Travel:This role requires occasional travel (up to 10%).

Sponsorship:

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including but not limited to F-1 (OPT CPT STEM) H-1B H-2 or TN or any candidate requiring sponsorship now or in the future will not be considered for this role.

Benefits at Fiserv:

• Fuel Your Life program to support your physical financial social and emotional well-being.
• Paid holidays and generous time away policies.
• No-cost mental health support through Employee Assistance Programs.
• Living Proof program to recognize your peers extra effort with points redeemable for rewards.
• Eight Employee Resource Groups to foster a collaborative culture and expand your network.
• Unparalleled professional growth with training development and internal mobility opportunities.
• Medical dental vision life and disability insurance options available from day one.
• Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.
• Tuition assistance and reimbursement program.
• Paid parental and military leave.

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Salary Range

These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individuals status as a veteran.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process please contact. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiservs Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.