DIRECTOR, ENTERPRISE SLATE, Constituent Relationship Management

Boston University Information Services & Technology (IS&T) is seeking applicants with diverse skills and experiences to join our innovative and inclusive community. The Director Enterprise Slate CRM owns the strategy delivery and health of BUs Slate CRM portfolio: core platform integrations applicant portals web footprint and connected enrollment systems. This is a player-coach role. You lead and develop the existing team while staying hands-on with architecture design and key platform initiatives. You own Slate platform strategy architecture engineering and integration and partner with admissions and enrollment counterparts to deliver outcomes together. You also work across the broader BU ecosystem with SIS data engineering and Salesforce CRM teams. This position is based in Boston MA and remote-eligible.

What Youll Do:

• Own the Slate roadmap prioritization and platform health across multiple programs and use cases.
• Provide architectural leadership across Slate data models workflows automations portals and configurations.
• Stay hands-on with complex platform work integrations and high-impact initiatives.
• Keep Slate aligned with PeopleSoft and partner with SIS SAP and OnBase teams to maintain a reliable enrollment ecosystem.
• Oversee integrations with identity marketing analytics finance and data systems.
• Maintain release discipline platform performance data integrity and security.
• Translate business needs into platform strategy technical designs and prioritized work.
• Frame initiatives around measurable outcomes: conversion speed to decision operational efficiency and applicant experience.
• Use data and experimentation to drive continuous improvement across applicant journeys portals and the digital footprint.
• Evaluate and pilot AI automation and digital experience tools where they reduce manual work and add leverage.
• Lead mentor and develop a team of Slate administrators engineers and contributors.
• Set clear expectations on delivery quality documentation and ownership.
• Represent BU in the Slate community including events such as the Slate Summit.

Qualifications:

• 8 years of progressive experience in CRM platform delivery.
• Hands-on experience with Slate CRM or Salesforce CRM in a configuration engineering or architecture capacity.
• Experience leading a CRM team while remaining personally hands-on with platform work.
• Experience integrating CRM platforms with enterprise systems such as SIS identity marketing or analytics.
• Active use of AI tools in day-to-day platform integration or analysis work.
• Track record of partnering directly with business stakeholders to translate needs into platform solutions.

Bonus Qualifications - Nice to have but not required. We value learning and growth in applicants.

• Higher education experience particularly in admissions or enrollment systems.
• Experience with applicant experience optimization conversion analysis or digital experience platforms.
• Familiarity with PeopleSoft SAP or OnBase.
• Experience evaluating or piloting AI and automation in a CRM context. Boston University offers an excellent benefits package including: Time Off: In addition to PTO and leave policy BU employees have a paid intersession break and 13 paid holidays. Retirement: University-funded retirement plan with full vesting after 2 years of eligible service. Tuition Assistance Program: Competitive tuition assistance program for yourself and family members. Check out and for more information! Boston University IS&T invests in our staff and their personal and professional growth. We promote staff learning including lunch and learn sessions an extensive library of online courses Fun Advisory Board (FAB) arranges a number of events throughout the year and opportunities to engage with peers at NERCOMP and EDUCAUSE events. If you require a reasonable accommodation in order to complete the employment application process please contact the Equal Opportunity Office at . We are committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender gender identity or expression or veteran status. We at IS&T appreciate each individuals knowledge experiences and insights which enhance who we are and as our DEIA knowledge and practice grows we will ensure that our Mission Vision & Practices remain equitable and welcoming to all.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color natural or protective hairstyle religion sex age national origin physical or mental disability sexual orientation gender identity genetic information military service pregnancy or pregnancy-related condition or because of marital parental or veteran status. We are a VEVRAA Federal Contractor.