Director, Enterprise Process Owner

The Global Business Services (GBS) Global Process Owner (GPO) is accountable for defining standardizing and transforming Dominos global finance processes including the creation of end-to-end processes for Record-to-Report (R2R) and Order-to-Cash (O2C) as part of the GBS establishment effort. This role designs scalable global finance process standards clarifies ownership and decision rights embeds controls enforces standard ways of working internally defines performance measures (KPIs/SLAs) and partners closely with functional leaders IT/Digital and external providers to enable successful transition stabilization and process transformation focused on delivering best in class finance processes that drive continuous productivity for the organization.

In addition to direct ownership of the R2R and O2C processes this role owns the relationship with the outsourced provider(s) delivering other finance services and coordinates internal support capacity and enablement needs for all finance functions including FP&A Internal Audit ESG Tax and Treasury and is accountable for delivering these services to the finance leadership team including the corporate controller. The EPO also serves as a cross-GBS governance and process mapping leader ensuring consistent ways of working across workstreams during the build phase and as the processes continue to evolve.

RESPONSIBILITIES

Process Definition & Global Design

• Define the end-to-end global process scope for R2R and O2C including inputs/outputs handoffs standard work and accountable ownership.
• Create simple scalable global process designs aligned to Dominos operating model and frontline realities (stores/franchisees) not just corporate needs.
• Define guardrails for standard vs. allowable local variations.
• Develop high-quality process maps and artifacts.

Solution Evaluation (Build Readiness)

• Define functional requirements for business process outsourcing (BPO) service delivery and ensure requirements are traceable to process design controls and performance outcomes.
• Provide practical operations-informed input to solution decisions (service model SLAs reporting cadence escalation transition approach).

Governance Ownership & Decision Rights

• Establish process ownership model decision rights and escalation paths across GBS functional leaders and suppliers.
• Build governance routines and forums (weekly working cadence monthly steering issue/risk escalation).
• Publish and maintain ownership rights including regular reviews/updates of RACI/decision-rights documentation so teams can execute without ambiguity and be a point of contact to support teams when questions arise.

Documentation Policies & Controls (Audit-Ready by Design)

• Create foundational process documentation: global policies procedures work instructions control narratives and handoff standards. Maintain update and publish documentation as processes evolve.
• Ensure controls are designed into the process (not bolted on) aligned with audit/compliance needs and evidence requirements.
• Partner with Risk Compliance and Internal Audit to validate control design and readiness for transition.
• Support audit processes with internal and external auditors.

Performance Framework (KPIs/SLAs & Baseline Establishment)

• Define the KPI and SLA framework for R2R O2C and other finance processes (cost quality cycle time service outcomes) and align measures to business outcomes.
• Establish baseline performance and stabilization targets; implement reporting to provide finance leadership transparency and early warning signals.
• Partner with Finance leadership to track benefits realization including productivity improvements error reduction rework elimination and cost efficiencies attributable to global process standardization.
• Use performance data and process insights to continuously prioritize improvement initiatives and inform future scope migration into GBS.

Technology & Enablement Alignment (ERP / Automation)

• Partner with IT/Digital to align ERP workflows master data and automation to the global process design.
• Provide process leadership for system implementations/enhancements to ensure technology enables standard work and reduces workarounds.

Transition Change & Adoption (Stabilization Focus)

• Define process impacts training inputs communications and adoption plans for impacted teams and service delivery.
• Support cutover planning hypercare readiness and early-life stabilization (issue triage rapid corrective actions root-cause identification).
• Address resistance with facts data and practical solutions; reinforce standard ways of working.

Outsourced Provider Relationship Management (Build & Stabilize & Evolve)

• Own day-to-day relationship governance with the outsourced provider(s) for in-scope finance services.
• Ensure deliverables reporting SLAs controls evidence and transition dependencies are actively managed during stand-up and stabilization.
• Identify and escalate risks related to service quality scope adherence capacity or control execution to GBS and Finance leadership with recommended mitigation actions.

Qualifications :

• Bachelors degree in Accounting Finance Business Information Systems or related field.
• 10 years of progressive experience in finance operations and/or end-to-end process ownership including deep expertise in R2R and/or O2C within a complex multi-entity environment.
• Demonstrated experience defining and implementing global process standards documentation (process maps SOPs) and performance measures (KPIs/SLAs).
• Strong working knowledge of controls compliance and audit requirements embedded into finance processes.
• Hands-on experience partnering with IT/ERP teams on implementation or major enhancement initiatives that impact R2R/O2C.
• Proven ability to influence across a matrix organization and drive adoption across regions/business units.
• Ability and willingness to travel internationally up to 25% as business needs require.

Preferred Qualifications (Highly Desired)

• Prior experience standing up or significantly transforming a GBS/shared services model (build/transition/stabilize) including governance routines and service-provider integration.
• Experience selecting contracting and governing a business process outsourcing (BPO) provider (RFP requirements evaluation transition planning SLA setup escalation).
• Demonstrated large-scale transformation experience (global standardization operating model redesign ERP-driven process change).
• Advanced degree (MBA/MS) and/or professional certifications (CPA PMP Lean Six Sigma) a plus.

Additional Information :

Benefits:
    Paid Holidays and Vacation 
    Medical Dental & Vision benefits that start on the first day of employment
    No-cost mental health support for employee and dependents
    Childcare tuition discounts
    No-cost fitness nutrition and wellness programs 
    Fertility benefits
    Adoption assistance
    401k matching contributions 
    15% off the purchase price of stock 
    Company bonus 
 

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Full-time