Director, Donor Engagement

Note: This is a Full Time Temporary (through December 31 2029) position.

Title: Director Donor Engagement (Temporary)

Location: Hybrid - San Francisco

Pay Information: $127367 - $159209

At a time when philanthropic support has never been more important to public media KQED has launched a major campaign to ensure the sustainability vitality and independence of news information and storytelling. The Director of Donor Engagement will play an essential role in the relational lifecycle of KQEDs most significant supporters and design a program that provides best-in-class stewardship and donor relations. This position will drive a culture of impact at KQED and will architect a holistic strategy for acknowledgement and recognition stewardship reporting engagement events donor communications and more. This position will also develop a comprehensive recognition program for donors to KQEDs campaign including naming opportunities and other means of recognizing our supporters generosity. The Director of Donor Engagement will work very closely with KQEDs major and legacy giving teams as well as the grants and midlevel giving teams and will report to the Director of Signal Society.

KQED envisions a public media organization with a culture that centers on human dignity equity and belonging. This will enable us to better serve and reflect the Bay Area through diverse and inclusive storytelling.

We value the contributions of marginalized people in society including Black Indigenous and all people of color people with disabilities and LGBTQIA people and we believe that these communities must be centered in the work we do and we strongly encourage members of these communities to apply.

KQED Code of Ethics mission that drives us:

KQED provide citizens of Northern California with a community-supported alternative to commercial media. We provide citizens with the knowledge they need to make informed decisions; convene community dialogue; bring the arts to everyone and engage audiences to share their stories. We help students and teachers thrive in 21st-century classrooms and take people of all ages on journeys of exploration- exposing them to new people places and ideas.

This role will work hybrid between working in KQEDs newly renovated headquarters and working remotely.

Essential Functions:

Program Architecture

• Work in concert with Development team leaders to assess the engagement needs of each program and develop a strategy to drive a cohesive donor journey and provide meaningful stewardship across Midlevel-Major Giving-Legacy Giving-Grants- and the KQED Campaign.
• Oversee a naming and recognition program for Campaign donors.
• Develop strategy calendar and implementation of key donor communications cultivation and stewardship events and
• Collaborate with colleagues across Development team and org-wide to execute core functions such as stewardship reports email newsletter production events etc.

Donor Communications & Stewardship

• Collaborate with the Creative team to create overviews that colorfully describe KQED priority initiatives and programs to inform donors about opportunities and inspire support.
• Ensure donors receive engaging timely personal acknowledgment of major and legacy gifts including coordination of calls from KQED executive leadership and Board members letters videos etc.
• Develop and maintain recognition guidelines to ensure consistency across gift levels and departments.
• Coordinate production of donor testimonials naming and other recognition opportunities with frontline fundraisers creative and operations teams.
• Construct a cohesive communications plan to update and engage KQED donors through impact reports custom progress reports (including financials stories photos metrics) and email newsletters.
• Partner with program and finance teams to gather outcomes and translate them into accessible impact-driven narratives.
• Partner with KQEDs Creative team to develop the Annual Report publication articulating vision impact progress milestones and donor recognition.
• Partner with Donor Services to develop templates and workflows for acknowledgment and stewardship processes in CRM system.

Candidate qualifications:

• Five to seven years working on a development team within a nonprofit organization
• Understanding of the tenets of philanthropy and moves management cycle.
• Exceptional writing and communication skills with demonstrated work product.
• Ability to develop a creative and cohesive stewardship strategy for a continuum of donors ranging from annual donors to legacy donors and major campaign donors.
• Experience in strategic planning and execution of events.
• Strong oral written presentation and organizational skills.
• Ability to work effectively with volunteers.
• Self starter who is comfortable working independently and as part of a group/team.
• Willingness and ability to travel throughout the Bay Area.
• Excellent computer and software skills.

Special Requirements: Valid CA drivers license and car and ability to attend donor events on weekends and on evenings as needed.

This role is a hybrid work position with three days a week (Tuesday Wednesday Thursday) at KQEDs San Francisco office and two days work-from-home (with occasional exceptions).