Director, Digital Product Operations

At Amgen if you feel like youre part of something bigger its because you are. Our shared missionto serve patients living with serious illnessesdrives all that we do.

Since 1980 weve helped pioneer the world of biotech in our fight against the worlds toughest diseases. With our focus on four therapeutic areas Oncology Inflammation General Medicine and Rare Disease we reach millions of patients each year. Amgen is advancing a broad and deep pipeline of medicines to treat cancer heart disease inflammatory conditions rare diseases and obesity and obesity-related conditions. As a member of the Amgen team youll help make a lasting impact on the lives of patients as we research manufacture and deliver innovative medicines to help people live longer fuller happier lives.

Our award-winning culture is collaborative innovative and science based. If you have a passion for challenges and the opportunities that lay within them youll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

Director Digital Product Operations

Lets do this. Lets change the this vital role you will help establish scale and continuously improve Amgens Digital Product Operating Model (DPOM) across the enterprise. Reporting to the Executive Director Product Management Hub this leader will own the operating infrastructure that enables Amgens shift from projects to products including the DPOM playbook product management standards enterprise tooling strategy adoption measurement and integration of product ways of working into core business technology finance agile and governance rhythms. This role will translate product management principles into practical repeatable systems that teams across Amgen can understand and adopt. The Director will be accountable for creating and maintaining the DPOM playbook as a trusted enterprise resource; defining how product practices decision rights lifecycle standards OKRs roadmaps portfolio planning intake documentation and measurement work in practice; and embedding these practices into enterprise operating cadences. The role will also lead research and recommendations for digital tools that support DPOM including tools for roadmapping OKRs portfolio planning intake product analytics and documentation. This leader will evaluate options align stakeholders present recommendations to leadership and drive adoption of selected tools across the enterprise.

Responsibilities:

Digital Product Operating Model and Playbook Ownership

• Own evolve and maintain Amgens DPOM playbook including standards lifecycle practices operating rhythms governance touchpoints roles decision rights and ways of working.
• Translate enterprise product management principles into clear practical and scalable guidance for product teams product groups business functions and enabling organizations.
• Partner with Product Management Hub leadership to continuously refine DPOM based on feedback adoption patterns maturity insights and evolving enterprise needs.
• Create clarity on what good product management looks like including outcome orientation customer/user problem definition roadmap quality prioritization OKRs discovery and value realization.

Product Operations Tooling and Enterprise Enablement

• Lead research evaluation and recommendation of enterprise tools that support DPOM including roadmapping OKRs portfolio planning intake product analytics and product documentation.
• Partner with business technology finance governance Agile Enablement Enterprise Architecture Change Management and other enabling teams to define tooling needs and adoption requirements.
• Present clear evidence-based tooling recommendations to senior leadership and lead adoption of selected tools across the enterprise.
• Establish scalable operating mechanisms that improve transparency prioritization planning and value tracking.

DPOM Adoption Measurement and Maturity

• Own the enterprise measurement system for DPOM adoption maturity and effectiveness.
• Define metrics maturity indicators and reporting mechanisms that show how product ways of working are being adopted across product groups and business functions.
• Track adoption patterns maturity progression risks and capability gaps and provide data-informed recommendations to Product Management Hub leadership and senior stakeholders.
• Use measurement to drive continuous improvement of DPOM standards playbooks tooling training and adoption approaches.

Enterprise Operating Rhythm and Stakeholder Partnership

• Partner closely with Agile Enablement Finance Governance Enterprise Architecture Change Management business functions and digital product leadership to embed DPOM into enterprise-wide cadences.
• Act as a connective leader across product technology business finance and governance stakeholders.
• Influence leaders across functions to adopt outcome-driven product-centric ways of working.
• Lead through influence in a complex enterprise environment balancing consistency of standards with pragmatic adoption in different business contexts.

Leadership and Change Enablement

• Serve as a product operations thought leader and advocate for Amgens shift from projects to products.
• Eventually lead and develop a small Product Operations team expected to include 12 direct reports over time.
• Model strong prioritization structured problem-solving judgment and enterprise-minded decision-making.

We are all different yet we all use our unique contributions to serve patients. The Product Operations leader we seek is an enterprise-minded product leader with these qualifications.

Basic Qualifications:

• Doctorate degree and 4 years of Digital Product Management Product Operations or Digital Transformation experience OR
• Masters degree and 8 years of Digital Product Management Product Operations or Digital Transformation experience OR
• Bachelors degree and 10 years Digital Product Management Product Operations or Digital Transformation experience

In addition to meeting at least one of the above requirements you must have at least 4 years experience directly managing people and/or leadership experience leading teams projects programs or directing the allocation or managerial experience may run concurrently with the required technical experience referenced above

Preferred Qualifications:

• 5 years of progressive experience in product operations digital product management enterprise operating model design product transformation or related disciplines.
• Experience designing scaling or operationalizing product operating models in large complex organizations.
• Strong understanding of digital product management practices including product strategy roadmaps OKRs prioritization discovery intake portfolio planning product analytics and value realization.
• Experience selecting implementing or driving adoption of enterprise tools for roadmapping OKRs portfolio management intake analytics or documentation.
• Experience defining adoption maturity and effectiveness metrics for enterprise-wide transformation or operating model change.
• Strong cross-functional leadership skills with the ability to influence senior stakeholders across business technology finance governance agile architecture and change management teams.
• Excellent communication and storytelling skills including the ability to simplify complex concepts for executive functional and delivery team audiences.
• Experience in healthcare biotechnology or other regulated industries preferred; candidates from high-tech digital consulting or product-led organizations are also encouraged to apply.
• Familiarity with AI-native product development generative AI workflows responsible AI principles and the evolving role of AI in product management preferred.
• Comfort operating in ambiguity and building new capabilities where standards processes and operating rhythms are still being defined.

As we work to develop treatments that take care of others we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture well support your journey every step of the way.

The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is posted. Actual salary will vary based on several factors including but not limited to relevant skills experience and qualifications.

In addition to the base salary Amgen offers a Total Rewards Plan based on eligibility comprising of health and welfare plans for staff and eligible dependents financial plans with opportunities to save towards retirement or other goals work/life balance and career development opportunities that may include:

• A comprehensive employee benefits package including a Retirement and Savings Plan with generous company contributions group medical dental and vision coverage life and disability insurance and flexible spending accounts
• A discretionary annual bonus program or for field sales representatives a sales-based incentive plan
• Stock-based long-term incentives
• Award-winning time-off plans
• Flexible work models where possible. Refer to the Work Location Type in the job posting to see if this applies.

In any materials you submit you may redact or remove age-identifying information such as age date of birth or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Amgen does not have an application deadline for this position; we will continue accepting applications until we receive a sufficient number or select a candidate for the position.

Sponsorship for this role is not guaranteed.

As an organization dedicated to improving the quality of life for people around the world Amgen fosters an inclusive environment of diverse ethical committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together we compete in the fight against serious disease.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability status or any other basis protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodation. Amgen is an Equal Opportunity employer and will consider you without regard to your race color religion sex sexual orientation gender identity national origin protected veteran status or disability status.

Salary Range