Director, Digital Customer Solutions and Channels

DePuy Synthes is recruiting for a DirectorDigitalCustomer Solutionsand Channels located in West Chester Pennsylvania or Raritan New Jersey.

Johnson & Johnson announced plans to separate our Orthopedics business to establish a standalone orthopedics company operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months subject to legal requirements including consultation with works councils and other employee representative bodies as may be required regulatory approvals and other customary conditions and approvals. Should you accept this position it is anticipated that following conclusion of the transaction you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes programs policies and benefit that case details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.

DePuy Synthes part of the Johnson & Johnson MedTech Companies provides one of the most comprehensiveorthopedicsportfolios in the world.The portfolio encompassesjoint reconstruction trauma craniomaxillofacial spinal surgery and sports medicineand isdesigned to advance patient care while delivering clinical and economic value to health care systems worldwide. For more information visit .

TheDirectorDigitalCustomer Solutionsand Channelsis a high impact role within theDePuy SynthesSupply Chain organizationthatleads the team responsible for the deployment ofour digital solutionplatforms(Advance Case Management &eSIMS)management of our digital order channels (EDI GHX JJCC/DOS) and process owner forUScustomer service telephony and CRM processes. Thesesolutionsand channelsdrive a differentiated experiencethatdelivers operational commercial andcustomerbenefits.This director will be a key technical and strategic leaderresponsible for the growth and success of these digitalcapabilities.

KeyResponsibilities:

• Leadsateam of12-15individuals responsible for thedemand generationimplementationand support of customer solutions.

• Leads a team of 5-7 individuals responsible for the day-to-day support and management of our digital order channelsand telephony and CRMtools.

• Demonstratesstrong leadership in thedevelopmentand execution ofstrategiesaligningwithbusinessgoals and market demands.

• Works closely with the Director Field Technology Solutions tomaintaincomprehensive product roadmapsoutlining key milestones feature releases and product updates.

• Facilitatesanddrivessignificantcollaborationwith cross-functional teams includingCommercialLegal Compliance Data Science and Commercial Operationstodrive solutions strategies.

• Definesand measureskey performance indicators (KPIs) and regularlyassessesthe success of thesolutionsand channels.

• Utilizesdata analytics toidentifyareas for improvement andoptimizeproduct& channelperformance.

• Staysabreast of industry trends and continually evaluatescustomer needs and competitive capabilities.

• Responsible for driving vendor and partner relationshipsand managing relatedbudgets.

• Spearheadsefforts tointegrate digital solutions with other DPS Commercial products and servicesand evaluate expansion into new markets.

• Supports the development and management of other digital solutions andchannels andparticipatesin other company projects and initiatives as.

Qualifications:

• A minimum of a bachelors degreeis;aMBA or otherGraduate degree preferred.

• A minimum of 10years working experience inany of thefollowing areas-Sales MarketingSupply Chain FinanceDigital HealthITor Engineering.

• 8 years ofhealthcareindustry experience is

• 5years of people management experience with direct reports is.

• Strong collaboration partneringand negotiation skills

• Strongwritten and verbalcommunication skills.

• Ability to work independently with strong and flexible work ethic

• Excellent Planning & Organizing Skills

• Demonstrated ability to effectively recruit developmanageand coach associates is highly desirable.

• Experience managing cross functional teams/projects/initiatives preferred.

• Knowledge of orthopedic productspreferred

• Upto20%domestic travelmay be required.
  

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity age national origin disability protected veteran status or other characteristics protected by federal state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants needs. If you are an individual with a disability and would like to request an accommodation external applicants please contact us via internal employees contact AskGS to be directed to your accommodation resource.

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