Director Customer Service & Patient Estimates

Reporting to the Executive Director of Revenue Cycle Management thisrole leads the JHM Customer Service which encompasses both Hospital Billing for our six hospitals and Physician/Provider Billing. This position also leads our Patient Estimates team that supports our price transparency program. The role tracks performance through KPIs such as first-call resolution patient satisfaction and collections.

Leader is responsible for all billing customer service inbound calls across Johns Hopkins Health System as well as the cost estimates team who handles patient estimates.

The Johns Hopkins Health System Corporation is a not-for-profit organization dedicated to providing the highest quality of care in the treatment and prevention of human illness. JHHS is an academically based health system consisting of: The Johns Hopkins Hospital Johns Hopkins Bayview Medical Center Johns Hopkins Howard County Medical Center Suburban Hospital Sibley Memorial Hospital The Johns Hopkins All Childrens Health System Johns Hopkins Community Physicians The Johns Hopkins Medical Services Corporation and Johns Hopkins Medical Management Corporation.

QUALIFICATIONS:

• Bachelors Degree in healthcare administration finance business administration or a related field (required)
• Masters Degree in healthcare administration finance business administration or a related field (Preferred)
• 7 years of experience in revenue cycle management (Required) including
• 3 years of related management experience (Required)
• Depending on individual position assignment additional certifications may be required
• Navigate rapidly changing situations from evolving patient needs to technological advancements by remaining flexible continuously learning embracing new challenges and quickly recovering from setbacks Excellent written and verbal communication skills with an emphasis on confidentiality tact and diplomacy.
• Applies advanced technical knowledge to solve complex matters within a Network function or multiple business units.
• Makes decisions and recommendations on issues affecting a department or functional area.
• Strong attention to detail and self-directed to consistently ensure data integrity and accuracy.
• Uphold ethical principles by maintaining confidentiality ensuring informed consent and making decisions that prioritize the well-being of both patients and staff.
• Authority to direct and support employees daily work activities; has the direct responsibility to undertake the following employment actions: hiring termination corrective action and performance reviews.
• Work seamlessly within diverse teams bringing together professionals from various disciplines to provide patient-centered care and achieve collective goals.
• Identifies control objectives for designated function and implements cost effective controls designed to meet those objectives.
• Makes independent decisions related to products services implementing new programs and supporting technical/operational processes of a Network or business unit.
• Addresses problems that are highly varied complex and often non-recurring requiring higher-management input and often determining new processes/procedures.
• Applies advanced understanding of discipline/ specialization prior supervisory experience and advanced interpersonal and communication skills in Back End Revenue Cycle Management.
• Develops and is accountable for budget of work department office or unit.
• Leads business process improvement for designated area.
• Performs cost benefit analyses for designated area.
• Advanced proficiency and experience using Microsoft Office Package (Excel PowerPoint Word Outlook).

Were proud to offer a robust benefits package that supports your health growth and well-being. Discover our full offerings and costs here:

What Awaits You:

• Competitive pay and benefitsthat support you at every stage of your life and career.

• Retirement plans with employer contributionsto help you plan confidently for the future.

• Generous time offso you can unplug recharge and enjoy life outside of work.

• Access to world-class facilities and innovative technologythat fuel your curiosity.

• Endless opportunities to advance your careeras part of the Johns Hopkins team

Salary Range: Minimum 158644.00/annually - Maximum 213992.00/annually. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount salary discussions will occur during candidate screening calls before any subsequent compensation discussion is held between the candidate and any hiring authority.

The Hospital reserves the right to modify employee schedules as needed.

We are committed to creating a welcoming and inclusive environment where we embrace and celebrate our differences where all employees feel valued contribute to our mission of serving the community and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity and expression age national origin mental or physical disability genetic information veteran status or any other status protected by federal state or local law.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.