Director, Customer

Customer Director

Location: Maryville TN

Build an Aviation Career Youre Proud Of

At StandardAero we use our ingenuity and know-how to find solutions for challenges simple to complex. Together we get the job doneand done well. Our stability resources and respectful culture support long-term careers built on trust teamwork and doing things right.

The Customer Director is the Director of Programs on the APU team and it is in the AOP. This is a key position leading the APU program including contract negotiations customer relations and partnering with Operations on local production.

What You Will Do

• Recognizes and understands flight/product safety-critical parts and processes; immediately reports safety concerns and participates in proactive risk analysis
• Demonstrates understanding and adherence to Just Culture principles
• Provides functional leadership and serves as the primary point of contact for all Customer Service employees within the sector
• Leads and develops a customer-first culture across front-line staff and management to support customer fulfillment and retention
• Oversees customer service operations including development and implementation of procedures systems tools and management controls to improve fulfillment and satisfaction
• Monitors analyzes and reports on customer needs fulfillment performance and satisfaction metrics; develops KPIs and provides recommendations for continuous improvement
• Partners with sites to evaluate customer fulfillment performance and leads identification coordination and implementation of corrective actions
• Ensures consistent delivery of customer service standards across the organization and participates in Customer Service leadership forums
• Manages full employee lifecycle for direct reports including recruitment training performance management employee relations and health and safety
• Supports business operations through budget management continuous improvement initiatives and contributions to strategic planning forecasting and special projects

Minimum Qualifications:

• University degree in business administration commerce engineering; or equivalent or Six years of relevant experience
• 3 years of experience in customer service or account management experience in an aerospace environment.

Preferred Qualifications:

• Strong planning organizational analytical leadership interpersonal decision making oral and written communication skills.
• Strong negotiation conflict resolution and customer service skills.
• Working knowledge of products within the sector

Benefits That Make Life Better

• Comprehensive Healthcare
• 401(k) with 100% company match up to 5%
• Paid Time Off starting day one
• Bonus opportunities
• Health & Dependent Care FSAs
• Short- & Long-Term Disability
• Life & AD&D Insurance
• Learning & Training opportunities

Raising the Standard of Excellence Since 1911

With more than a century of proven excellence StandardAero is a global leader in aerospace MRO services and customized solutions. Our learning-based culture advancement opportunities and industry-leading benefits support meaningful and fulfilling careers.

Inclusivity Is Our Standard

StandardAero is an equal opportunity employer. We foster a respectful inclusive environment where everyone is welcome to bring their authentic self to work.

Must meet US Persons requirements per ITAR.

StandardAero is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race color sex pregnancy age national or ethnic origin religion sexual orientation gender identity or expression transgender status genetic information status as a protected veteran and basis of disability status or any other federal state or local protected class.