Director Customer Development, Petsmart

Relocation Assistance Offered Within Country
Job Number#174766 - Scottsdale Arizona United States

Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care Personal Care Home Care Skin Care and Pet Nutrition. Our products are trusted in more households than any other brand in the world making us a household name!

Join Colgate-Palmolive a caring innovative growth company reimagining a healthier future for people their pets and our planet. Guided by our core valuesCaring Inclusive and Courageouswe foster a culture that inspires our people to achieve common goals. Together lets build a brighter healthier future for all.

Company Overview:

At Hills we have a purpose to transform the lives of millions of pet families through pioneering innovation science-led nutrition and the best and brightest people. If youre interested in work that matters fueled by passion for pets we invite you to apply.

Founded more than 75 years ago with an unwavering commitment to pet nutrition Hills mission is to help enrich and lengthen the special relationships between people and their pets. Our decades of science and research guide us in creating nutrition thats a step ahead so pets and pet parents can enjoy every day together. As the US #1 Veterinarian recommended pet food brand knowledge is our first ingredient with 220 veterinarians PhD nutritionists and food scientists working to develop breakthrough innovations in pet health.

General Summary:

The Director Customer Development PetSmart provides high-level strategic leadership and hands-on operational management to accelerate Hills growth within one of our most critical strategic omni-channel retail partners. Reporting directly to the SVP of Hills US CDO this individual serves as a vital member of the CDO functional leadership team.

The Director is fully accountable for the customer leadership business development and commercial execution of a mid-sized Customer Development team.

The Director will establish Hills as the partner of choice by orchestrating advanced joint value plans navigating complex negotiations and managing sophisticated omnichannel ecosystem integrations across brick-and- mortar digital commerce and veterinary clinics. The ideal candidate possesses deep customer management expertise robust strategic and financial acumen and a proven track record of people management to inspire a high-performing team to win across all brick-and-mortar and digital touchpoints.

Principal Duties and Responsibilities:

• Strategic JVP & Business Development: Formulate and execute a long-term strategic vision and Joint Value Creation Plan (JVP) with PetSmart. Identify new commercial growth opportunities tailored to the evolving needs of the omni-channel shopper aligning Hills brand growth plans with the retailers expanding capabilities to drive sustainable category outperformance.

• Team Leadership & Capability Building: Lead motivate and develop a mid-sized Customer Development team. Manage the end-to-end talent lifecycleincluding recruitment onboarding performance management and continuous capability trainingensuring the team is agile and equipped to meet future commercial demands. Instilling an inclusive culture where team members feel psychologically safe driving high performance and collaborative innovation.

• Omni Execution & Ecosystem Integration: Ensure seamless superior execution of strategic priorities across PetSmarts omnichannel operations including brick-and-mortar digital commerce and in-store veterinary clinics. Integrate Hills initiatives with PetSmarts advanced ecosystem capabilities such as pet services proprietary data clean rooms and loyalty programs to enhance execution plans.

• Data-Driven Insights & Category Growth: Leverage advanced category data customer analytics and RGM (Revenue Growth Management) tools to champion data-driven decision-making. Translate complex insights into tailored solutions and localized strategies that accelerate both category and Hills brand growth.

• Commercial & Financial Governance: Manage and provide an objective high-level perspective in the negotiation of Joint Value Plans and commercial opportunities. Ensure all investment recommendations optimize budgeted trade spend while meeting rigorous commercial volume and profitability goals.

• Omni Demand Generation & Advocacy: Optimize PetSmarts multi-faceted retail ecosystem as a core pillar of Hills Omni Demand Generation model. Align retail activations with brand growth plans and professional advocacy initiatives to maximize customer visit frequency brand preference and long-term loyalty.

Required Qualifications

• BS/BA in Business Administration Marketing Economics or a related commercial field.

• 10 years of relevant commercial experience within Customer Development Consumer Packaged Goods (CPG) or related retail industries.

• 5 years of direct customer management and complex negotiation experience preferably inclusive of key pet specialty mass or omni-channel retailers.

• 4 years of experience leading teams with a demonstrated ability to manage professionals and guide cross-functional project teams.

Preferred Qualifications

• MBA or advanced degree

• Prior experience within pet industry vet services and or veterinary ecosystems

• Prior experience working alongside with omnichannel retailers

• Skilled at navigating advanced data-sharing agreements data clean rooms or multi-party digital marketplace partnerships

• Ability to translate corporate and CDO-level priorities into actionable customer-centric functional initiatives.

Travel Requirements

• Approximately 30% to facilitate top-to-top strategic partnership meetings corporate reviews industry conferences and field execution audits.

Compensation and Benefits
Salary Range $200000.00 - $250000.00 USD

Pay is determined based on experience qualifications and location. Salaried employees may also be eligible for discretionary bonuses profit-sharing and long-term incentives for Executive-level roles.

Benefits: Salaried employees enjoy a comprehensive benefits package including medical dental vision basic life insurance paid parental leave disability coverage and participation in the 401(k) retirement plan with company matching contributions subject to eligibility requirements. Additional benefits include a minimum of 15 vacation/PTO days (hourly employees receive a minimum of 120 hours) and 13 paid holidays (vacation days are prorated based on the employees hire date within the calendar year). Paid sick leave is adjusted based on role and location in accordance with local laws. Detailed information regarding paid sick leave entitlements will be provided to employees upon hiring and may be subject to adjustments based on changes in legislation or company policies.

Our Commitment to Inclusion
Our journey begins with our peopledeveloping strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self is treated with respect and is empowered by leadership to contribute meaningfully to our business.

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion gender gender identity sexual orientation national origin ethnicity age disability marital status veteran status (United States positions) or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.

For additional Colgate terms and conditions please click here.

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