Director Cross Dock Operations

Key Responsibilities

• Customer Relationship Management & Performance Reporting- Serve as the primary point of contact for customers regarding cross-dock operations escalations and service performance.
• Lead Monthly Business Reviews (MBRs) and Quarterly Business Reviews (QBRs).
• Communicate operational performance through key metrics including on-time dispatch sorting accuracy transit times and damage rates.
• Develop and present corrective action plans when performance targets are not achieved.
• Third-Party Logistics (3PL) Management & Compliance
• Establish monitor and enforce operational KPIs and service-level agreements (SLAs) with third-party logistics providers.
• Conduct operational and financial audits to ensure compliance with company standards and customer requirements.
• Serve as the final escalation point for operational failures capacity constraints and vendor disputes.
• Drive continuous performance improvements across all partner locations.
• Cross-Dock Operations Strategy & Network Optimization- Lead and optimize cross-dock operations across the United States and Mexico.
• Identify and eliminate operational bottlenecks to maximize throughput and minimize transit times.
• Manage cross-border freight consolidation and deconsolidation activities to improve customs transit efficiency.
• Develop capacity plans to support volume fluctuations and customer requirements.
• Continuous Improvement & Systems Management- Establish and implement standardized operating procedures across internal facilities and third-party locations.
• Oversee Warehouse Management System (WMS) transactions and inventory accuracy.
• Lead Lean and Six Sigma initiatives focused on operational efficiency waste reduction and damage prevention.
• Utilize operational data and analytics to identify process improvement opportunities.
•  Financial Management & Leadership- Own and manage the cross-dock operations budget and financial performance.
• Drive cost-per-unit reductions while maintaining customer service commitments.
• Lead and develop regional management personnel supporting the North American facility network.
• Foster a culture of accountability operational excellence and continuous improvement.

Work Environment

• Fast-paced logistics and supply chain environment supporting automotive customers.
• Frequent interaction with customers internal leadership teams warehouse operations transportation providers and third-party logistics partners.
• Requires regular travel to cross-dock facilities throughout the United States and Mexico.
• May require flexibility to support critical customer or operational issues outside standard business hours.
• Primarily office-based with frequent visits to warehouse and cross-dock environments.

Days and Shift Information

• Standard business hours; 8 hours per day
• Must be available to support operations across multiple time zones in the United States and Mexico as business needs require.
• International travel up to 40% to support facility audits customer meetings and operational reviews.

Qualifications :

Education

• Bachelors degree in Supply Chain Management Logistics Business Administration or a related technical field required.

Experience

• Minimum 810 years of progressive leadership experience in warehousing logistics distribution or cross-dock operations.
• Minimum 3 years of experience supporting automotive logistics just-in-time (JIT) delivery environments or sequenced parts operations.
• Minimum 4 years of experience managing third-party logistics (3PL) providers and multi-site operational networks.
• Demonstrated experience managing U.S.-Mexico cross-border logistics operations and customs-related processes.
• Advanced proficiency with Warehouse Management Systems (WMS) Transportation Management Systems (TMS) and supply chain analytics platforms.
• Strong analytical skills with the ability to interpret complex operational data and translate findings into actionable business strategies.
• Professional working proficiency in English required; Spanish proficiency strongly preferred.

Personality Traits

• Customer-focused with strong relationship management skills.
• Strategic thinker with the ability to balance operational execution and long-term business objectives.
• Results-oriented and highly accountable for performance outcomes.
• Strong leadership and team development capabilities.
• Effective problem solver with exceptional root cause analysis skills.
• Adaptable and capable of managing multiple priorities in a dynamic environment.
• Excellent communication presentation and stakeholder management skills.
• Continuous improvement mindset with a commitment to operational excellence.

Additional Information :

Benefits/Perks

• $105K-$115K
• Accrue up to five days PTO in first year. Two-weeks vacation plus one week PTO accrue on first anniversary.
• Medical Dental Vision Life Insurance Disability
• Other benefits include Doc-On-Demand Tuition Reimbursement Paid Volunteer Day Employee Assistance Program

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Full-time